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All guides(35)

Get it live

Install Adoomi on WordPress

The chat bubble live on every page of your WordPress site, from one line of code.

Before you start

  • Your bot's Status is active How to check
  • Your website's address is in Allowed domains (comma-separated) How to check
  • You can sign in to your WordPress admin at /wp-admin as an administrator

About 5 minutes. You’ll do three things:

  1. copy the line
  2. paste it in your site's footer code
  3. check it's live

Adoomi has no WordPress plugin. There is nothing to search for in the plugin directory and nothing to activate. Your bot ships as one <script> tag, and WordPress gives you a few places to put it.

The line goes in the site's footer, so it loads on every page. Pick the route below that matches your site, then follow that section. All three end in the same place.

OptionBest for
Your theme's footer codeYou can edit the theme, or the theme has its own box for custom code. Nothing extra to install.
A code-snippets pluginThe theme has no code box, or you want the line to survive a theme update. Quickest if you already have one of these plugins.
Send it to your web personSomeone else looks after the site. The dashboard writes the email for you, snippet included.

Copy your snippet

  1. In the left sidebar click Bots, then click your bot's row.

  2. In the bot sidebar, under Go live, click Install.

  3. In the Install code card, stay on the Generic <script> tab.

    It is the tab that opens first.

  4. Click Copy.

    The button reads Copied for a moment.

  1. Sign in at yourdomain.com/wp-admin.

  2. In the left-hand menu, open Appearance → Theme File Editor.

    On some sites it sits under Tools instead.

  3. In the file list on the right, click footer.php.

    No footer.php in the list means your theme is a block theme, which keeps no such file. Use Route 2.

  4. Paste the snippet on its own line, just above </body>.

  5. Click Update File.

Route 2: use a code-snippets plugin

  1. In wp-admin, open Plugins → Installed Plugins.

  2. Look down the list for a plugin whose name mentions header, footer, scripts or snippets.

    Nothing like that installed? Use Route 1, or send the snippet to your web person.

  3. Open that plugin's settings.

  4. Paste the snippet into its footer box.

    Some plugins call it Body scripts or Scripts in footer. Any of those work.

  5. Save.

Check it's live

  1. Open your website in a new browser tab.

  2. Look at the bottom-right corner of the page.

    The chat bubble sits there, unless you moved it in Appearance in your dashboard.

  3. Go back to your dashboard.

    Loading your own site is what tells us the snippet is in place, so do it in this order.

If it didn’t work

The chat bubble isn't showing on my site

Check
Open your site, right-click the page, choose View page source, and search that text for widget.js.
Fix
No widget.js? The snippet did not save, or it saved on a page template your visitors don't see. Paste it again in the footer and save. Found widget.js? Then it is a domain problem: open General settings and check your website's address sits in Allowed domains (comma-separated).
Resolved when
The bubble appears in the corner of the page after a reload.

I can't find Appearance → Theme File Editor

Check
Look under Tools as well as Appearance in the wp-admin menu.
Fix
Block themes keep no footer.php, and some hosts switch the file editor off. Use a code-snippets plugin, your theme's own code box, or your host's code-injection panel — the snippet works the same in all of them.
Resolved when
The snippet is saved in one of those places and the bubble shows on your site.

The bubble disappeared after a WordPress or theme update

Check
Open footer.php again. The line will be gone.
Fix
A theme update overwrites theme files. Paste the snippet into a child theme's footer.php, or move it into a code-snippets plugin, which updates leave alone.
Resolved when
The bubble is back, and it survives the next update.

There are two chat bubbles on my site

Check
Search the page source for widget.js. You will find it twice.
Fix
The snippet is in two places at once, usually the theme and a plugin. Delete one copy and save.
Resolved when
One bubble in the corner.

My dashboard still says Not installed yet

Check
Compare the address in Allowed domains (comma-separated) with the address in your browser bar when you visit your site.
Fix
Make them match, click Save, then open your live site in a new tab. We only see the install when a page on an allowed domain loads the snippet — localhost never counts, even if you allow it.
Resolved when
The top bar shows Live on your site.

I still can't get the line onto my site

Check
You have tried the theme's code box, the file editor and a snippets plugin, and none of them is available.
Fix
Email hello@adoomi.ai with your website address. We will look at how your site is built and tell you exactly where the line goes.
Resolved when
You have a reply naming the place to paste it.

What this can’t do

  • There is no Adoomi plugin in the WordPress plugin directory — the install is one <script> tag.
  • A theme file edit does not survive a theme update unless you use a child theme — use a code-snippets plugin if you want it to.
  • A block theme has no footer.php — paste into the theme's code box or a code-snippets plugin instead.
  • The line has to load on every page you want the bubble on — a site-wide footer does that, a single page's code box does not.
  • A site that cannot take custom code anywhere cannot run Adoomi — there is no other install route today.

Next steps