01
Answer the matter-fit question
Whether you take conveyancing, family, employment, probate or immigration work — answered from your practice-area pages, in the caller's own language, at any hour.
AI chatbot for law firms. It answers, solicitors advise.
Adoomi answers what callers ask before they instruct: whether you take conveyancing, employment, family or probate work, how your fees and funding are structured, and what a first appointment involves. It answers at any hour, in the caller's own language, so a weekend probate enquiry is a brief waiting when the office opens. Merits, conflict checks and who qualifies for legal aid stay with a solicitor: the matter type, the deadline and the caller's own words reach the fee-earner you name.
Merits stay with a solicitorNo conflict check in chatEU-hosted, no content in logs
Fig. 01.A · Law firmsMerits refused
Whether a caller has a case
24/7
Probate and employment, out of hours
Your read
Every answer, before a caller sees it
Fig. 02.A · pain quotesThe everyday problem
The matter arrives with a deadline already attached
Conveyancing enquiries come with a chain behind them, employment enquiries come with a clock on a letter, and probate comes after a death, at whatever hour the family finally sits down to it. None of them wait for office hours, and none can be settled by whoever is nearest the phone — so they queue for a fee-earner who is in court, and the caller works down the search results while they wait.
Web07:42
“Do you handle conveyancing, family, employment or wills and probate?”
WhatsApp21:15
“What's your fee structure — fixed fee, hourly or no-win-no-fee?”
Web formSun
“How does the process work and how long does it typically take?”
What you get
What it takes on, and the three things it will not do.
02
Take the facts a fee-earner needs
Matter type, who is on the other side, the date on the letter, whether a chain or a tribunal clock is running — the fields you set, captured before the call-back.
03
Refuse merits, conflicts and eligibility
No view on whether a case is worth bringing, no conflict check, no ruling on who qualifies for legal aid. The enquiry goes to the fee-earner you named instead.
Question coverage
What callers type before they instruct anyone
Practice areas, fee structures and funding routes, what a first appointment involves, where your regulatory details are published and who will come back to them — all answerable from pages you publish, with merits and conflicts left to a solicitor.
Practice areasFee structureFunding routesFirst appointmentRegulatory detailsDocuments to bringWho calls back
a
Adoomi
ChatVoice
My mother died and there is a will. Where do we even start?
Our probate page sets out the stages we handle for an estate and what we ask an executor to bring to a first appointment. Which of them applies to your mother's estate I cannot tell you — that needs a solicitor. Shall I pass this on with your details?
Please. Is the firm actually regulated? I only found you on a search.
Fair question. Our regulatory information page carries the firm's registration details in full, and I will leave the reading of it to the page rather than quote it back at you. I have noted probate, an executor, and that you would like a call — who should they ask for?
Practice areasFee structureProcess
Type a question…● Voice
Buyer intent
Matter type, other side and deadline, before anyone rings back
Different matters need different first facts. Conveyancing needs whether they are buying, selling or both, and whether a chain is moving. Employment needs the date on the letter and whether a settlement agreement is in play. Probate needs whether there is a will and whether the caller is the executor. Adoomi asks for the fields you set per matter type and hands them across. It cannot run a conflict check, so it never says the firm can act — the names go over and your conflicts team decides.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
Matter typeProbate — estate with a will
Caller's roleNamed executor
Deadline runningNone stated, wants a call this week
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 9153
Matter typeProbate — estate with a will
Caller's roleNamed executor
Deadline runningNone stated, wants a call this week
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Name the matter
Conveyancing, family, employment, probate, immigration
STEP · 02
Take the other side
Who is at the other end of it
STEP · 03
Find the clock
A chain, a tribunal deadline or a date on a letter
STEP · 04
Route to the fee-earner
An email alert to the person you named for it
Fig. 06.A · after-hoursOut-of-hours
Probate enquiries do not keep office hours
The person reading your wills page late at night has usually just lost someone. The one reading your employment page on a Sunday has a date on a letter. Adoomi answers what those pages publish at that hour and in the reader's own language: which matters you take, how funding options work, what a first appointment involves. A question about whether they have a case is refused overnight exactly as it would be refused at your reception desk, and the brief is waiting when the office opens.
19:20
“"Do you take on employment tribunal claims?"”
From the practice-area page you publish
21:05
“"Is the first appointment charged for?"”
From your fees and funding page
23:40
“"Do I have a claim if I resigned?"”
Refused — solicitor asked to call
07:30
“Overnight briefs”
Sorted by matter type and fee-earner
Time back
Reception stops relaying "do you do that here?"
Which practice areas you cover, whether a first appointment is in person or remote, how fixed fees and funding routes are structured, where your regulatory information sits, what documents you ask a new client to bring — written down already, asked continually. Adoomi answers them from your pages, which are re-read on a schedule and whenever they change, so fee-earners only see the enquiries that genuinely need a solicitor.
Before Adoomi
- "Do you handle my kind of matter?" is answered by whoever happens to pick up the phone.
- Employment and probate enquiries arrive at night and wait for a fee-earner who is in court.
- Callers ask whether they have a case, and reception has nothing it is allowed to say.
- Funding and legal-aid questions stall the enquiry while someone hunts for the right page.
With Adoomi
- Practice areas, fee structures and funding routes answered from your own pages at any hour.
- Briefs carry matter type, the other side, the deadline and a contact before anyone rings back.
- Merits questions are refused in writing, and the caller's own words reach the fee-earner intact.
- Conflict checks reach your conflicts team as names on a brief, never as an answer in chat.
Fig. 08.A · controlsTrust & safety
Confidentiality first, then the advice it refuses
Clients ask the confidentiality question first. Conversation data is EU-hosted, GDPR export and deletion are built in, no conversation content reaches the logs, and no tracking cookies are set. It takes no uploads: papers reach you only after a WhatsApp handover, sent by the caller. What it may say is bounded as flatly: no merits view, no eligibility ruling, no conflict check, no timescale. It is a front door, not a privileged channel, and none of it makes your firm compliant with anything.
01
Confidentiality by construction
Conversation data is EU-hosted with GDPR export and deletion. No conversation content is written to logs, and the chat window sets no tracking cookies.
02
No merits, ever
Whether a case is worth bringing, what it is worth and how long it runs are refused every time. A solicitor who has read the papers answers those.
03
Conflicts stay human
The assistant never tells a caller the firm can act. It takes the names and the matter type and hands them to your conflicts team to check.
04
Nothing published without a read
A solicitor at the firm reads every answer it may give before a caller sees one, and can block any of them afterwards.
How it works
How an AI chatbot for law firms works.
01
Connect content
Point Adoomi at your practice-area pages, your fees and funding page and your regulatory information. Those pages are all it may draw on — anything unpublished is declined, not guessed.
02
Add the snippet
Set the routing per matter type: conveyancing to the conveyancer, employment to that fee-earner, a complaint to the managing partner. Then add one line to your website.
03
Test & go live
Read what it captured overnight and where it drew the line. Edit or block any answer, and when a fee page or practice-area page changes, the next re-read carries it through.
FAQ
FAQs about AI chatbots for law firms.
Chat data is hosted in the EU, GDPR export and deletion are built in, and no conversation content is written to logs. The window sets no tracking cookies and takes no file uploads, so nobody can push documents into it. Treat it as a front door: enough detail to route the matter, nothing more.
Merits questions are refused outright. Whether a claim is worth bringing, what it might be worth and how long it would take all need a solicitor who has read the papers. The assistant says so, keeps what the caller wrote in their own words, and sends it as an email alert to the fee-earner you named.
Conflict checks stay with your conflicts team, always. The assistant never tells a caller the firm is free to act; it takes the names and the matter type and sends them on, so the check happens where it should. Nothing it says commits the firm, and no retainer begins in a chat window.
Funding answers come from your own page — fixed fee, hourly, damages-based, legal aid where you hold a contract for it — and stop there. The assistant makes no ruling on anyone's eligibility. A caller asking whether they personally qualify is handed to the person you named.
Regulatory questions are answered by pointing at your own published regulatory-information page, where your registration details sit. The assistant reads out no reference numbers and asserts nothing about your standing — it directs the caller to the page you maintain and captures the enquiry.
Pricing starts at £0 a month on the Free plan with 50 message credits, then Local at £8 for 200, Growth at £20 for 500 and Scale at £75 for 4,000. Setup is ~10 min of a practice manager's time — connect the site, read every answer it proposes, then place one line on your website. Nothing reaches a caller unapproved.
Why this matters
What is fixed by design, and what is not
There are no client numbers on this page because we have none to show you. What can be stated is how the assistant is built to behave in a law firm: it answers from pages a solicitor at your firm approved, it refuses merits, conflicts and eligibility questions every time rather than most times, and the caller's own wording travels with the handover so nothing becomes a paraphrase of something they never said.
Where conversations are stored
Conversation data stays in the EU with GDPR export and deletion, and no conversation content is written to logs.
Night and weekend enquiries captured
Probate, employment and conveyancing enquiries answered from your published pages and captured as briefs while the office is shut.
Merits, conflicts and eligibility
Each one leaves the chat as a brief for the fee-earner you named, with the caller's own wording attached.
From the guides library
Guides for Law firms.
Start free
Ask it whether you would win, and watch it refuse
Point Adoomi at your practice-area pages, your fees and funding page and your regulatory information, then type in the message you dread — the one that sets out a dispute and asks whether it is worth pursuing. It should refuse, say a solicitor here has to read the papers, and ask for a name and a number. Anything else and you change it before it goes live. The Free plan is £0 a month with 50 message credits, and setup takes ~10 min.
EU-hosted, GDPR exportConflicts stay humanFree plan at £0
Fig. 12.A · Law firmsExplore
More Professional Services chatbots
- AI chatbot for AccountantsSee how Adoomi handles enquiries for accountants.
- AI chatbot for Insurance brokersSee how Adoomi handles enquiries for insurance brokers.
- AI chatbot for Mortgage brokersSee how Adoomi handles enquiries for mortgage brokers.