Insights

Find the questions your content does not answer yet.

Use unanswered and handoff-triggering conversations to improve the business knowledge Adoomi is allowed to use.

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What it does

Built for the questions customers ask before they contact you.

01

Highlights missing answers

When customers ask for facts that are not in approved content, those gaps become visible.

02

Turns support demand into content work

Teams can update FAQs, policies and service pages based on real customer language.

03

Reduces repeat confusion over time

Better source content helps the assistant answer future versions of the same question.

Related

Useful next product pages.

Conversation review

See customer chats, understand how Adoomi responded and inspect the moments that need source updates or team follow-up.

Helpfulness signals

Track customer feedback signals like positive and negative ratings so your team knows which conversations deserve review.

Website chatbot

Add an Adoomi assistant to your site so visitors can ask about services, pricing, policies, availability and next steps without digging through pages.

Launch

Put this feature behind real customer conversations.

Adoomi starts with your public business knowledge and routes the moments that need a person to your team.

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