01
Takes the boiler details off the customer
Make, model, rough age, last service and what it is doing now — read off the front of the boiler while they are standing there, not chased down afterwards.
Boiler leads for heating engineers. Gas still goes to a person.
Adoomi puts a chat window on the heating pages you already publish, so a homeowner or landlord reading one leaves a name and a boiler. It takes the make, the model, the age and what the boiler is doing now — service, breakdown or a new installation — 24/7, in their own language. Prices, dates and the cause of a fault stay with you; a gas smell gets your published emergency wording and a person, at once.
Gas is a hard handoverCodes written down, not readNo price, no date promised
Fig. 01.A · HVAC / heating engineers24/7
Cover through the cold snap
Boiler first
Make, age and symptom captured
0800 111 999
Your published gas instruction
Fig. 02.A · pain quotesThe everyday problem
Boiler leads arrive in a heap on the first cold night of the year.
Heating enquiries arrive in a rush. The temperature drops and the same message lands over and over: no heat or hot water, a boiler locked out on a code the customer reads back letter by letter. Landlords start chasing certificates in the same week, and every one of them is ringing round while you are under somebody's floorboards with a torch in your teeth. The engineer who replies first takes the work; the ones already on your own website are the ones you can still reply to.
Phone22:10
“No heat since teatime and there's a baby here. Are you out tonight?”
WhatsApp08:30
“Landlord certificate needed before the tenants move in. When can you do it?”
Web formSat
“Old back boiler needs replacing. What would you charge for a combi?”
What you get
What gets captured while you are still under somebody's floor.
02
Sorts a cold house from a routine service
Who is in the property, and whether there is any heat at all, decides where the enquiry goes — so an annual service never sits ahead of a family with none.
03
Treats gas as a stop, not a subject
A smell of gas or a carbon-monoxide alarm ends the chat, reads back the emergency number your pages publish, and reaches you instead of a queue.
Question coverage
What homeowners and landlords ask before the engineer calls back.
What a service covers, which makes you work on, what a boiler installation involves, whether you handle landlord gas safety certificates, whether air-conditioning and heat pumps are on your list, what your call-out policy says — all answered from pages you already maintain. Fault codes, prices, install dates and certificate turnaround are captured for you instead.
No heat or hot waterWhat a service coversLandlord gas safety certificateBoiler installation or replacementPressure keeps droppingFault code on the displayAir-conditioning serviceHeat pump enquiry
a
Adoomi
ChatVoice
How much is an annual boiler service?
Our services page sets out what an annual service covers — the checks it includes and what counts as extra — and that is the part I can read back. I won't go past it with a figure of my own. Tell me the make and your postcode, and I'll pass this on with the week you'd prefer.
Actually — hang on. There's a smell of gas near the meter cupboard.
Stop there, please. Our emergency page says to get outside and ring the National Gas Emergency line on 0800 111 999 — that comes before anything else. I'm ending the chat here and sending this straight to the engineer with your own words attached.
Service enquiryLandlord certificateBoiler replacement
Type a question…● Voice
Buyer intent
Make, age and what the boiler is doing — before you ring anybody back.
Adoomi asks for what an engineer would want written down: the make and model off the front of the boiler, roughly how old, when it was last serviced, what it is doing now — no heat, no hot water, pressure dropping, a code on the display — and who is in the house, because a cold flat with a baby in it is not the same enquiry as a cold spare room. No photo of the flue or the gauge can be uploaded in the chat window: photos reach the team only if the customer sends them after the WhatsApp handoff.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
SymptomNo heat, no hot water, pressure or noise
BoilerMake, model and rough age off the front
Who is inYoung children, elderly or anyone vulnerable
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyJob: no heat
SymptomNo heat, no hot water, pressure or noise
BoilerMake, model and rough age off the front
Who is inYoung children, elderly or anyone vulnerable
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Take the symptom
No heat, no hot water, pressure, noise or a code
STEP · 02
Read the boiler badge
Make, model and rough age off the front cover
STEP · 03
Ask who is in the house
Children, elderly, anyone left sitting in the cold
STEP · 04
Send it on
Gas and cold houses first, services to the queue
Fig. 06.A · after-hoursOut-of-hours
Nobody notices the heating has failed until the evening.
By the time a house has gone cold the office is shut, and the enquiry either waits for morning or goes to whoever picks up. Adoomi keeps answering from your published pages overnight, takes the boiler details while the customer is standing in front of it, and separates a cold house with vulnerable people in it from a service that can wait until Tuesday. Where a message mentions a smell of gas, it surfaces the firm's published guidance first: call the National Gas Emergency line on 0800 111 999.
19:30
“"What does your annual service actually cover?"”
Read back from your services page
20:55
“"No heat and there's a baby in the house."”
Sent on ahead of the service queue
22:20
“"Smell of gas by the meter cupboard."”
Gas emergency line read back, handover sent
06:45
“Before the first call of the day”
Briefs waiting, each with a boiler on it
Time back
The same questions every cold morning, while you are up a loft ladder.
Do you cover this postcode. What does an annual service include. Do you issue landlord gas safety certificates. Will you work on that make. Do you take on air-conditioning or heat pumps as well. Your own pages already carry every one of those answers, and Adoomi returns them the moment the question lands — a cold Sunday night included, in the language it was asked — so nothing needs a call-back except work that needs an engineer standing in the room.
Before Adoomi
- One cold night turns a trickle of enquiries into a queue that all says the same thing.
- The same service and certificate questions come round every week, always mid-job.
- A new-boiler enquiry is useless without the make, the age and what is already fitted.
- Evening breakdown messages sit unanswered while the customer rings the next engineer.
With Adoomi
- Published answers on services, certificates and coverage go out the moment the question lands.
- Every breakdown brief arrives with the make, the age and the symptom already written down.
- A cold house with a baby in it is flagged apart from an annual service that can wait.
- Gas reports leave chat with your own emergency guidance read back before anybody replies.
Fig. 08.A · controlsTrust & safety
Gas ends the conversation. Nothing else gets a verdict either.
A smell of gas or a carbon-monoxide alarm is a hard handover: the assistant reads back the emergency guidance your pages publish and gets it to a person at once. Short of that it still refuses what needs an engineer — no fault named from a lock-out code, no service or install priced unseen, no date promised for a certificate or a swap, and nothing put in a diary it cannot see. Registration claims appear only if you switch them on, and none of this makes a business compliant with anything.
01
Your heating pages, and nothing else
Service scope, the makes you work on, call-out policy and coverage come from content you approved. A question those pages do not answer becomes a handover instead.
02
Gas leaves the chat window
A smell of gas or a carbon-monoxide alarm ends the conversation, reads back the emergency guidance your pages publish, and reaches you rather than sitting in a queue.
03
Codes recorded, never interpreted
A lock-out code, a noise or a pressure reading is written down as reported. Nothing is diagnosed, no reset is suggested, and no appliance is declared safe to use.
04
No price, no date, no booking
Only figures you published are repeated. Installs, flushes and certificates are captured for a survey or a call-back, and nothing goes into a diary the assistant cannot see.
05
Yours to approve, held in the EU
You read and edit every answer before a customer sees it. Conversation data stays on EU servers with export and deletion on request, and no message text is written to logs.
How it works
How an AI chatbot for HVAC and heating engineers works.
01
Connect content
Connect the pages covering your services, the makes you work on and your call-out policy. Approved content is all it may answer from, so an install price you never published stays unanswered.
02
Add the snippet
Say where gas reports and no-heat calls go, which address takes email alerts, and which WhatsApp number a customer carries their own message across to when they want a human.
03
Test & go live
Read the answers before a customer does, ask it the worst thing you can think of, then add one line to your website. Your content re-syncs on a schedule and when you edit a page.
FAQ
FAQs about AI chatbots for HVAC and heating engineers.
Fault codes are written down, never interpreted. Adoomi records the code, the make and whatever the customer can see, then passes it to you. It does not name a cause, suggest a reset, or tell anyone the appliance is safe to keep using.
Gas is a hard handover. The conversation stops, the assistant reads back the guidance your pages publish — the National Gas Emergency line on 0800 111 999 — and the enquiry reaches you by WhatsApp with the customer's own words, plus an email alert to the address you set.
Prices come from you, never from chat. Whatever your pages publish is read back word for word, and anything else — an install, a power flush, a certificate on a property nobody has seen — is captured for a survey. No figure is invented and no date is promised.
Bookings do not happen in the chat window. There is no link to your diary, so nothing is held, confirmed or moved. The assistant captures what the customer needs and when they are free, and you or the office confirms the slot afterwards.
Registration is stated only if you hold it and switch it on, with your own engineer number. Nothing about a scheme is claimed on your behalf by default, and none of this makes a business compliant with anything — you sign off every answer before go-live.
Pricing starts at £0: the Free plan carries 50 message credits, then £8, £20 and £75 for 200, 500 and 4,000 as the cold-weather load builds. Set-up runs to ~10 min. Conversation data stays in the EU with GDPR export and deletion, and no message text goes into logs.
Why this matters
Built for one van, one phone and a fortnight of cold weather.
A heating firm's busiest week is the one where nobody can get to the phone — exactly when a chat window is most tempted to promise something. Adoomi cannot: it answers only from pages you approved, holds back every price and every date, and treats gas as a stop rather than a subject. What it does instead is take a proper set of boiler details off each enquiry, so the call-backs waiting when you sit down are short ones. That is fixed in how it works, not a promise about your winter.
Answering through the cold snap
Service scope, certificate questions and call-out policy come off your published pages at any hour, in whatever language the customer types.
A fault named from a description
Codes, noises and pressure readings are recorded and passed on. Diagnosis waits for an engineer with the case open in front of them.
Gas goes to you, not a queue
A gas smell or a carbon-monoxide alarm stops the conversation, repeats the emergency guidance your pages publish and reaches whoever you named.
Start free
Point it at your service pages before the weather turns.
Connect the pages that already set out your services, the makes you work on and your call-out policy, then say where a gas report goes and which address takes the email alert — in a one-engineer firm both are your own phone. Read the answers before a customer does and block anything you would not say yourself. Getting it going — the site connected, the answers read, one line added to your website — comes to ~10 min, and the Free plan is £0 with 50 message credits.
Gas goes to a personNo fault diagnosed in chatNo date promised
Fig. 12.A · HVAC / heating engineersExplore
More Trades and Home Services chatbots
- AI chatbot for CleanersSee how Adoomi handles enquiries for cleaners.
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- AI chatbot for Landscapers / gardenersSee how Adoomi handles enquiries for landscapers / gardeners.