01
Answer condition, fee and insurance questions
Whether you treat the injury, fees, insurers accepted and what to bring — answered from your own pages so clinicians stay in session.
AI chatbot for physiotherapy clinics that captures appointment enquiries.
Answer appointment-availability, condition-list, insurance and 'what to bring' questions from your own pages so the clinic only handles enquiries that need a physio — never specific diagnosis, treatment recommendations or symptom triage.
Source-groundedEscalation rulesReview every answer
Fig. 01.A · Physiotherapy clinics<2s
Reply speed
24/7
Always-on capture
0%
Off-policy answers
Fig. 02.A · pain quotesThe everyday problem
Same fee, insurance and 'do you treat X' questions repeat dozens of times a week
Patients in pain want to book an appointment now, ask whether you treat their specific injury, and know what insurance you take — exactly while the clinician is in session and reception is on a call.
Web07:42
“Do you treat sports injuries and how soon can I be seen?”
WhatsApp21:15
“What's the fee per session and is there a block-booking discount?”
IG DMSun
“Do you take private health insurance and how does the claim work?”
What you get
How Adoomi helps physiotherapy clinics answer enquiries without the bottleneck.
02
Capture booking enquiries with condition and time
The condition, preferred time and contact captured upfront, so reception books the right slot once instead of phone tag.
03
Send diagnosis and symptom questions to a physio
'What's wrong with me' and 'is this serious' go to an HCPC-registered physiotherapist — the bot captures the enquiry but never diagnoses.
Question coverage
What patients ask before they book
Conditions treated, fees, insurance, first-appointment and self-referral — answered from your own pages, with diagnosis and symptom questions routed to a physio.
Conditions treatedFeesInsuranceFirst appointmentWhat to bringHome visitsReferral
a
Adoomi
ChatVoice
How long is a typical first appointment?
Good question — I can answer that from our pages. Let me know if you want me to capture your details for the team to follow up.
What should I bring or wear to my first session?
Sharing what our page says here — for anything that needs a person, I'll route you to the right team.
Conditions treatedFeesInsurance
Type a question…● Voice
Buyer intent
From a 'do you treat this' question to a captured booking
Adoomi turns vague enquiries into structured leads — the right fields captured for physiotherapy clinics, so your team replies once with the full picture, not three times to qualify.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
ConditionKnee pain
Preferred timeThis week
InsuranceSelf-pay
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 9020
ConditionKnee pain
Preferred timeThis week
InsuranceSelf-pay
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
What kind of enquiry is this
STEP · 02
Capture timing
When and how soon
STEP · 03
Confirm details
The fields your team needs
STEP · 04
Route to the right person
Clean enquiry to the on-shift team
Fig. 06.A · after-hoursOut-of-hours
Appointment enquiries captured while clinicians are in session.
Most enquiries arrive when your team is busiest or after hours. Adoomi answers from your own pages and queues clean enquiries for the morning team.
20:40
“Do you treat knee injuries?”
Answered from page
21:15
“What's the fee per session?”
Captured + queued
22:30
“I felt a pop and can't bear weight”
Flagged urgent — physio
08:00
“Morning team queue”
7 qualified enquiries
Time back
Stop answering the same fee and insurance questions
Routine questions get answered from your own pages — your team only handles enquiries that actually need a person.
Before Adoomi
- Same fee, insurance and 'do you treat X' questions repeat dozens of times a week.
- Appointment booking enquiries arrive at evenings and weekends.
- Specific 'is this serious' or 'what's wrong with me' questions arrive in routine enquiry inboxes and need the physio.
- Insurance claim process queries are detailed and need consistent answers.
With Adoomi
- Routine enquiries answered from your pages in seconds.
- Enquiries arrive with the right details captured upfront.
- Sensitive queries always routed to the right named person.
- Your team sees a clean morning queue instead of a 48-hour backlog.
Fig. 08.A · controlsTrust & safety
No diagnosis or symptom triage — that's the physio
The bot only answers what your published pages say. It never diagnoses, triages symptoms or sets a treatment plan — those go to an HCPC-registered physiotherapist, and the clinic works to CQC standards. You review and approve every answer before it goes live.
01
Grounded answers
Responses come from your published physiotherapy clinics pages — never invented.
02
Escalation rules
Urgent symptoms, diagnosis and treatment-plan questions go straight to a physio — never handled in chat.
03
No off-policy claims
The bot never diagnoses, triages symptoms or promises a recovery — that's for your HCPC-registered physiotherapists, within CQC standards.
04
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for physiotherapy clinics works.
01
Connect content
Train Adoomi on your physiotherapy clinics pages, process and policies.
02
Add the snippet
Add website chat and WhatsApp routes — capture wherever customers ask.
03
Test & go live
Review structured enquiries, hand the sensitive ones to the right person, refine answers over time.
FAQ
FAQs about AI chatbots for physiotherapy clinics.
Yes — it answers from your published condition list and fees, and captures the condition and preferred time so your front desk books the right slot.
Why this matters
Built for the way physiotherapy clinics actually handle enquiries.
Directional benchmarks from the platform, not guaranteed outcomes for every physiotherapy clinic.
Reply speed
Routine physiotherapy clinics questions answered instantly when trained on your pages.
Coverage
Captures evening, weekend and out-of-hours enquiries across connected channels.
Sensitive routed
Sensitive enquiries route to a named person the moment they appear — never queued with routine admin.
Start free
Let Adoomi capture appointment enquiries 24/7.
Start free and point Adoomi at your pages. See it answer condition, fee and insurance questions and capture booking enquiries while clinicians are in session. No card needed.
No card neededLive in about a weekCancel anytime
Fig. 12.A · Physiotherapy clinicsExplore
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