01
Works your published condition list
Which problems the team treats, what an initial assessment covers, session fees, insurers you are recognised by, self-referral, and what to wear or bring — each from the page that already says it.
AI chatbot for physiotherapy clinics — the enquiry, never the assessment.
Most of what lands in a physio clinic's inbox is front-desk work in clinical clothing: which conditions you treat, what an initial assessment covers, which insurers recognise you, whether a GP referral comes first, what to wear. Adoomi answers that list from your approved pages, 24/7 and in the patient's language, while clinicians stay in the treatment room. It stops the moment an injury needs reading: no assessment, no exercises, no view on severity. That goes to the physio you name.
No injury assessmentAnswers only from your pagesConversations stay in the EU
Fig. 01.A · Physiotherapy clinics24/7
Cover while the clinic is treating
Your pages
The only source an answer has
Named
Physio injury questions reach
Fig. 02.A · pain quotesThe everyday problem
Nobody can take the call with both hands on a patient
A physiotherapist is hands-on for the whole appointment, so enquiries stack up outside the treatment-room door: do you treat frozen shoulders, what does a session cost, are you recognised by my insurer, can I refer myself. Most arrive on a Sunday evening after a bad run or a heavy lift, when the clinic is dark and another clinic's booking page is one tab away. Reception meets the whole pile on Monday, and the keenest patients have already gone elsewhere.
Web07:42
“Do you treat sports injuries and how soon can I be seen?”
WhatsApp21:15
“What's the fee per session and is there a block-booking discount?”
IG DMSun
“Do you take private health insurance and how does the claim work?”
What you get
What the assistant handles for a physiotherapy clinic — and where it stops.
02
Takes the enquiry without an injury interview
Appointment type, body area in the patient's own words, self-funding or insured, days they can attend and a number — all handed to reception, because no diary sits behind the chat window.
03
Hands the injury itself to a physio
"What have I done?", "should I be resting it?", "how many sessions will it take?" — each one stops the assistant and reaches the clinician you named, with the patient's message carried across.
Question coverage
What patients want settled before they book a physio
The list reception answers all week — conditions, fees, insurers, referral and first-appointment practicalities — taken from your own pages, with anything about the injury itself handed to a physio.
Conditions treatedSession feesInsurers recognisedSelf-referralWhat to wearFirst assessmentHome visits
a
Adoomi
ChatVoice
How long is a first appointment, and do I need to bring anything?
Our first-appointment page says an initial assessment includes a movement check and hands-on treatment where appropriate, and asks you to bring shorts or loose kit plus any scan report or GP letter you have. It doesn't give a length, so I'd rather not guess — reception can confirm that.
A physio gave me exercises last year. Should I still be doing them?
That one's treatment advice, so it isn't mine — I'd only be guessing about your back a year on. I'll pass what you've written to the physio who saw you and reception will come back to you with a time to talk it through.
First assessmentWhat to wearInsurers
Type a question…● Voice
Buyer intent
Enough on the enquiry to offer a time on the first call back
A physio enquiry is only workable when it says which appointment, which body area in the patient's own words, self-funding or insured, and which days they could actually attend. Adoomi asks those front-desk questions and no others — nobody has to describe an injury in a chat window to be given a slot — then hands the enquiry over complete. Your first call back offers an appointment instead of starting the questions from scratch.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
AppointmentInitial assessment
AreaLower back (their words)
PayingSelf-funding
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 9020
AppointmentInitial assessment
AreaLower back (their words)
PayingSelf-funding
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Which appointment
Assessment, follow-up or class
STEP · 02
No injury interview
Nobody describes symptoms to get a time
STEP · 03
How it is being paid
Self-funding, or an insurer your page names
STEP · 04
Where it lands
Injury questions to the physio you named
Fig. 06.A · after-hoursOut-of-hours
Evenings and weekends are when injuries get looked up
Pain is worse at night, and that is when patients read your site. Adoomi keeps answering the published list through those hours, so the morning desk inherits a queue somebody has sorted. A message that sounds urgent gets no opinion about how urgent it is. It repeats what your clinic publishes for urgent problems, including 111 for urgent NHS advice and 999 in an emergency, flags the enquiry to your named contact, and says plainly that a physio picks it up when you open. It wakes nobody.
20:40
“"Do you treat lower-back pain, and can I refer myself?"”
Answered from your conditions page
21:15
“"What does an initial assessment cost?"”
Answered as published, enquiry captured
22:30
“"Felt a pop in my calf, can't put weight on it"”
Not assessed — your 111 and 999 wording shown, flagged
08:00
“Clinic opens”
The physio picks up the flagged one first
Time back
The repeat questions come off the diary, not out of the treatment
Condition lists, session fees, insurer names, parking, what to wear — each answer is already written on your site, and each costs a clinician an interruption or reception a call back. Adoomi serves them from the page. What a person still sees is what needed one: the insurance claim gone sideways, the patient asking about their own injury, the block booking someone wants moved. Each lands with the patient's own message attached, carried into a WhatsApp handoff, or emailed to whoever you name.
Before Adoomi
- The same three questions — do you treat this, what does it cost, do you take my insurer — get asked all week and answered by whoever is free.
- Evening and weekend enquiries reach an answerphone, and the patient books with the clinic that replied.
- A patient describing a fresh injury waits in the same queue as a parking question until somebody opens both.
- Insurance answers drift depending on who replies, because the authorisation detail lives in one person's head.
With Adoomi
- Conditions, fees, insurers and first-appointment questions come off your own pages, day or night, in the patient's language.
- Enquiries land with appointment type, body area, funding and preferred days already on them.
- Anything about the injury itself goes to the physio you named, with your urgent-problem wording already shown to the patient.
- Monday starts with a queue that can be worked instead of an answerphone that has to be unpicked.
Fig. 08.A · controlsTrust & safety
Front-desk questions only — the injury itself is never the assistant's
The assistant works only from pages you have approved. It will not assess an injury, name a cause, suggest a stretch, say whether to rest or move it, judge urgency or estimate session counts — each is a handover to the physio you name. Anything sensitive — a distressed patient, a safeguarding worry, a complaint about care — reaches one named person, not a shared inbox. Chats stay in the EU, come out or get erased under GDPR, and nothing typed is logged. Compliance stays yours.
01
Your pages, or nothing
Conditions, fees, insurers and appointment practicalities come from content you approved. A question those pages do not settle is declined, not filled in.
02
The injury is never answered
No assessment, no cause, no exercise advice, no view on rest or severity, no session-count estimate. Every one of those halts the answer and opens a handover.
03
Urgent goes where you say
For urgent problems it repeats your clinic's own published wording — your line first, then 111 for NHS advice out of hours, 999 in an emergency — and alerts the person you named.
04
No claims about your clinic
It never states your registrations or your clinicians' credentials on your behalf. Conversations are EU-hosted, GDPR-exportable and deletable, with no message content in logs.
How it works
How an AI chatbot for physiotherapy clinics works.
01
Connect content
Connect the pages that already answer patients: conditions treated, session fees, insurers you are recognised by, and what happens at a first appointment. Nothing outside them becomes an answer.
02
Add the snippet
Name who takes what — the physio for anything about an injury, the practice manager for insurance claims that need unpicking, reception for straightforward appointment enquiries.
03
Test & go live
Read what it proposes to say and change anything you dislike, then put one line on your website. Keep editing the source pages as real enquiries show you what patients could not find.
FAQ
FAQs about AI chatbots for physiotherapy clinics.
The assistant answers from your published condition list — sports injuries, back and neck pain, post-operative rehab, whatever your site names — and stops there. Whether that list covers one particular knee is an assessment, so it captures the enquiry for the physio instead.
Injury questions are always a handover. The assistant does not assess a problem, name a cause, prescribe an exercise, say whether to rest or train on something, or estimate how many sessions anyone needs. It repeats what your clinic publishes and passes the enquiry to a physio.
Out-of-hours pain messages get no clinical reading at all. The assistant shows the urgent-problem wording from your own site — your clinic line, 111 if NHS advice is needed, 999 for an emergency — alerts your named contact, and is honest that a physio replies when you open.
Insurance answers are taken from your fees and insurance pages only: which insurers you are recognised by, whether you accept self-referral, what you need before a first appointment. Whether one policy pays for one course of treatment is the insurer's call, so that goes to your practice manager.
Patient messages count as sensitive from the first line. Chats are held on EU infrastructure, can be pulled out or wiped on request under GDPR, and nothing anyone typed is written to a log — a record carries an identifier, not a description of somebody's back. No tracking cookies are involved.
Nothing is charged on the Free plan: £0 a month, 50 message credits; paid tiers run £8 for 200 credits, £20 for 500, then £75 for 4,000. Connecting the clinic site, reading what it drafts and dropping one line into your site is about ~10 min of work, and no answer is live until you approve it.
Why this matters
What it will and won't do is fixed by design, not promised
There is no performance claim on this page, because the behaviour that matters is structural rather than measured. The assistant cannot answer from anything but the pages you approved, cannot invent a fee for a course of treatment that varies per patient, and cannot form a view on an injury nobody has looked at. What it can do, it does every hour of the week and in the patient's language: the condition list, the session fees, the insurers, and the practicalities of a first appointment.
Cover between appointments
Conditions, fees, insurers and first-appointment guidance are answered from your own pages whenever a patient asks, in their language.
The only source of an answer
Nothing about your treatments, fees or insurers is generated — where a page is silent the assistant says so and takes the enquiry instead.
Where injury questions land
"What have I done", "should I rest it" and "how many sessions" each reach the physio you nominate, with the patient's own words attached.
Start free
Point it at the pages your patients already read
Connect your conditions, fees and insurance pages, name the physio anything clinical should reach, then put your most awkward enquiry to it — "I felt something pop, should I come in?" — and watch exactly where it stops. Wiring that up runs to ~10 min, £0 covers the first 50 message credits, and nothing is shown to a patient until you have signed it off.
No card to try the Free planYour sign-off comes firstCancel whenever you like
Fig. 12.A · Physiotherapy clinicsExplore
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