01
Checks the area before anything else
The postcode is measured against the coverage your pages publish, so an out-of-area enquiry is turned down honestly instead of costing a call-back.
AI chatbot for plumbers. Postcode first, every time.
Adoomi answers what homeowners ask first: whether you cover their postcode, your published call-out charge, whether blocked drains and bathroom fits are work you take, and what your emergency terms say. It answers around the clock, in whatever language the customer types, checking the postcode against your published area. Prices, the cause of a leak and how soon someone is needed go to the person you name; for a gas smell or water near electrics, your published emergency wording goes out first.
Area checked at the front doorNothing priced unseenWater emergencies handed over
Fig. 01.A · Plumbers24/7
Cover on evenings and weekends
Postcode
Checked before anything else
Handed over
Gas, floods and fire risk
Fig. 02.A · pain quotesThe everyday problem
The one useful fact — the postcode — is the one nobody sends.
Plumbing enquiries land at the worst possible moment with the least possible information. 'Bathroom's flooding, can you come now' with no address on it. 'How much to move a basin' with nothing about the pipework behind the wall. 'Do you unblock drains' from three towns outside the patch. Answering any of them means ringing back to ask the same short list of questions, usually from under someone else's sink — and a good share of those call-backs turn out to be jobs you were never going to take.
Phone07:50
“Toilet's overflowing and I can't find the stopcock. Are you nearby?”
Web form22:40
“Need a plumber. Leak somewhere in the bathroom. Please call.”
WhatsAppSun
“Do you fit bathrooms, and what would a full one cost?”
What you get
What the chat window handles while both your hands are wet.
02
Writes the water down, not a verdict
A drip, an overflow or a stain spreading across a ceiling is recorded as the customer described it — never named as a fault, never priced from the description.
03
Stops dead at gas and fire risk
A smell of gas, or water anywhere near electrics, ends the conversation, reads back the emergency number your pages publish and reaches whoever is on call.
Question coverage
What a homeowner asks before deciding whether to ring you.
Coverage, call-out charges, what an emergency visit includes, whether you fit bathrooms as well as fix leaks — answered from the pages you already keep up to date, in whatever language the customer types. Prices, the cause of a leak and the question of whose drain it is are deliberately held back and handed to you, along with commercial enquiries and anything that crosses into gas or heating work.
Do you cover my postcode?Call-out chargeBurst pipe or no waterBlocked drain or toiletLeak under the sinkBathroom installationTap and shower repairsWeekend call-outs
a
Adoomi
ChatVoice
How much do you charge to unblock a drain?
Our services page sets out what we cover and how call-outs are charged, and that's what I can read back — I won't put a figure on your drain without someone seeing it. Tell me the postcode and what's backing up, and I'll get it to the team.
It's the drain outside, shared with next door. Is that even yours to fix?
That's a judgement for a person rather than for me — a shared drain can sit with the water company instead of with us. I'll pass on exactly what you've written, along with your postcode, and someone will tell you where it stands.
Blocked drainWho fixes itBathroom quote
Type a question…● Voice
Buyer intent
Postcode, what the water is doing, and whether the stopcock is off.
Adoomi asks what your office would ask, in the order that matters. The postcode first, checked against the area your pages publish. Then what has actually happened — a slow drip under the sink, a toilet that will not stop filling, a stain spreading across a ceiling. Then whether the supply is off at the stopcock, if that is what your pages tell people to do. Then access, parking and the best time to call. Someone outside the patch is told so honestly rather than costing you a call-back.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
CoveragePostcode against the area you publish
The jobIn the customer's own words
The water nowRunning, contained, or off at the stopcock
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyJob: burst pipe
CoveragePostcode against the area you publish
The jobIn the customer's own words
The water nowRunning, contained, or off at the stopcock
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Check the area
Postcode against the coverage your pages publish
STEP · 02
Write the job down
Leak, blockage, no water or install — in their words
STEP · 03
Ask what the water is doing
Still running, contained, or off at the stopcock
STEP · 04
Hand over or queue
Dangerous to a person, quote jobs held for a visit
Fig. 06.A · after-hoursOut-of-hours
The tank lets go on a Sunday night, not on a Tuesday morning.
Evenings and weekends are when ceilings start dripping and nobody is at a desk. Adoomi keeps answering from your published pages — coverage, call-out policy, emergency terms — and where a message sounds dangerous it reads back the instructions you publish: 999 for any risk of fire or of water reaching electrics, and 0800 111 999, the National Gas Emergency line, for a smell of gas. Then the enquiry moves to WhatsApp carrying the customer's own words, with an email alert to whoever you named.
19:20
“"Tap won't stop dripping — can it wait till Monday?"”
Answered off your own service pages
21:05
“"No water at all in the flat."”
Taken out of the queue, sent to a person
23:40
“"Ceiling's sagging above the hall light."”
999 guidance read back, handover sent
07:30
“First van of the day”
Briefs waiting, each with a postcode on it
Time back
Every call-back starts with questions your website already answered.
Do you cover my postcode. Is there a call-out charge. Do you fit bathrooms as well as fix leaks. Can you come out at a weekend. Is a blocked drain yours to sort or the water company's. Every one of those is already written on your site, and Adoomi repeats it exactly as you wrote it — overnight, Sunday teatime, in the language the customer typed. What still needs you is the part that needs eyes on the pipework: pricing a job, judging a repair, deciding whose drain it actually is.
Before Adoomi
- 'Can you call me about a leak' arrives with no postcode, no scope and nothing about whether the water is still running.
- Somebody stops mid-job to confirm, again, whether the firm works that side of town.
- A dripping tap and water pouring through a ceiling land in the same inbox, in the order they were sent.
- Bathroom prices get guessed at down the phone, then argued about once someone sees the pipework.
With Adoomi
- Routine questions get your published answer straight away, in the language the customer typed it in.
- Every brief arrives with the postcode already checked and the job written in the customer's own words.
- Water emergencies and anything involving gas reach a person, with your published instructions read back first.
- No figure goes out before someone has stood in front of the job.
Fig. 08.A · controlsTrust & safety
It captures. It does not price, diagnose or adjudicate.
Adoomi will not put a figure on a bathroom, a re-pipe or a call-out nobody has looked at, and it will not tell a customer what is leaking or whether a shared drain is yours or the water company's. Both go to you with everything it took. Gas work stops the conversation and becomes a handover. Nothing goes into a diary, because it cannot see yours. Conversations are EU-hosted, with GDPR export and deletion and no message content in logs — and none of this makes a firm compliant with anything.
01
Your own service and coverage pages
Areas covered, call-out policy and what a job includes come only from pages you approved. Anything outside them is a handover, not an improvised answer.
02
No figure without a visit
Scope, access notes and urgency are captured so a real price can be given in front of the work. Nothing is estimated in chat to keep a conversation moving.
03
No fault named, no drain adjudicated
A leak or a blockage is recorded in the customer's words and passed on. Whether a shared drain is yours or the water company's is a person's call, not the assistant's.
04
Gas and fire risk stop the conversation
A smell of gas, or water reaching electrics, ends the chat, reads back the emergency number your pages publish and goes to whoever you put on call.
05
You sign it off, the EU holds it
Nothing reaches a customer until you have read it, and you can block any of it. Conversation data stays on EU servers, exportable or deletable, with no message text in logs.
How it works
How an AI chatbot for plumbers works.
01
Connect content
Point it at the plumbing pages you keep current: services, the postcodes you travel to, your call-out policy. Those pages are its whole vocabulary — a price you never published stays unanswered.
02
Add the snippet
Name who a burst pipe, a flood or a smell of gas should reach, the address email alerts land on, and the WhatsApp number that carries the customer's original message across to a person.
03
Test & go live
Read every answer before a homeowner does and block anything you dislike, then add one line to your website. Your content re-syncs on a schedule and whenever you edit those pages.
FAQ
FAQs about AI chatbots for plumbers.
Prices are never given for work nobody has seen. Adoomi repeats what your pages publish about call-out charges and services, then captures the job, the postcode and the access notes so a visit can produce a real figure.
Emergencies are handed over rather than handled. The conversation stops, the instructions your pages publish are read back — 999 where water is reaching electrics — and the enquiry reaches whoever you named: WhatsApp with the customer's own words, plus an email alert. In a one-van firm that is your own phone.
Causes are never named in a chat window. A drip, a stain or a smell reaches you written down exactly as the customer typed it. Nothing is identified as the source, nothing is ruled out, and nothing is declared safe to leave until morning.
Gas is a hard handover. Anything with gas in it stops in chat and goes to a person, with the National Gas Emergency line on 0800 111 999 read back where your pages publish it. Gas Safe registration is mentioned only if you hold it and switch it on.
Photo uploads are not accepted in the chat window at all. Photos reach the team only if the customer sends them after the WhatsApp handoff — which is also where someone who would rather type to a person carries on, question and details attached.
Cost starts at nothing: the Free plan is £0 with 50 message credits a month, and £8, £20 and £75 buy 200, 500 and 4,000. Set-up runs to ~10 min. Conversations are EU-hosted, exportable and deletable under GDPR.
Why this matters
Built for a firm whose office is the passenger seat.
A plumbing enquiry is either something your website already answers or something that needs a person in front of the pipework. Adoomi sorts the two at the front door and is straight about which is which: the published half given back as written, the rest captured properly and handed on in the customer's own words. There is no pricing engine behind the chat window and no fault-finder — what it knows is what you published. That is how it is built, not a result promised on your behalf.
Covering the hours a ceiling starts dripping
Whether you cover a postcode, what a call-out costs and what a job takes in are read back off your own plumbing pages — midnight, Sunday morning, any language the message arrives in.
A price for a job nobody has seen
Scope, access notes and urgency are captured so a plumber can price it standing in front of the work. Nothing is guessed at from a description.
Anything dangerous, straight away
A smell of gas, water near electrics or a main that has burst leaves chat at once: your instructions read back, WhatsApp handoff, email alert to whoever you named.
From the guides library
Guides for Plumbers.
Start free
Point it at your coverage area, then say where an emergency goes.
Connect the pages that already list your services, your area and your call-out policy. Name the person a burst pipe or a smell of gas should reach, and set the WhatsApp number and the email address a handover lands on. Then put your worst midnight message to it yourself and change anything you would not have said. Connecting the site, reading the answers and adding one line to your website runs to ~10 min, and the Free plan is £0 with 50 message credits before a card comes into it.
Only your published pagesNo fault named in chatEU-hosted, deletable on request
Fig. 12.A · PlumbersExplore
More Trades and Home Services chatbots
- AI chatbot for CleanersSee how Adoomi handles enquiries for cleaners.
- AI chatbot for ElectriciansSee how Adoomi handles enquiries for electricians.
- AI chatbot for HVAC / heating engineersSee how Adoomi handles enquiries for hvac / heating engineers.