AI Engine

Guardrails that keep the assistant honest.

Set clear fallback behavior for low-confidence, sensitive, urgent or off-topic conversations so the assistant does not guess.

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What it does

Built for the questions customers ask before they contact you.

01

Defines when not to answer

Unsupported, sensitive and urgent requests can be routed instead of answered from thin evidence.

02

Captures context before escalation

The assistant can gather the customer question and contact details before your team steps in.

03

Gives owners control

Tone, fallback handling and knowledge behavior can be configured for the way your business works.

Related

Useful next product pages.

Knowledge sync

Keep the assistant grounded in the facts your team trusts: website pages, FAQs, product details, policies and other approved knowledge sources.

Voice and tone

Shape how Adoomi speaks so answers feel helpful, direct and on-brand without drifting away from approved facts.

Multilingual setup

Support customers who ask in different languages while keeping answers tied to the business facts you have approved.

Launch

Put this feature behind real customer conversations.

Adoomi starts with your public business knowledge and routes the moments that need a person to your team.

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