Teach it your business
Add documents to train your bot
When you finish, your PDF, Word file or text file is part of what your bot answers from.
Before you start
- You have a bot and can open Train your bot in its sidebar How to check
- Your file is a PDF, a Word .docx or a plain .txt, and smaller than 10 MB
- If it is a PDF, you can select the text in it with your mouse
About 4 minutes. You’ll do three things:
- open the Documents tab
- drop the file in
- wait for the row to read ready
Adoomi takes three kinds of file: PDF, Word .docx, and plain .txt. It reads the words out of the file and adds them to what your bot answers from. Visitors never see the file itself, only the answers built from what it says.
| Option | Best for |
|---|---|
| A document | A price list, a policy, a menu or a manual you already keep as a file. |
| A page from your website | Anything already published on your site. The page stays the source, so an edit there reaches the bot on the next crawl. |
| An FAQ or a custom reply | One short fact you want worded your way, like your Saturday closing time. |
| A spreadsheet | A price list with one row per item, where visitors ask things like "what do you have under £10?". |
Upload the file
In the bot sidebar, under Bot setup, click Train your bot.
Click the Documents tab.
Click the box that reads Drop or choose a file and pick your file.
You can drag the file onto the box instead. The box also states the per-file limit: Up to 10 MB per file.
Wait for a new row to appear under Files.
It starts at pending while Adoomi reads the file and indexes it.
Reload the page and check the row now reads ready.
failed means the file did not go in. The troubleshooting below names the usual causes.
How much your plan holds
The cap counts the text Adoomi pulled out of your files, not the size of the files. A 4 MB PDF that is mostly photographs may add only a few hundred KB. The running total sits under Total size on the right of the Train page, beside What your bot knows.
| Plan | Text per bot |
|---|---|
| Free | 50 KB |
| Local | 10 MB |
| Growth | 20 MB |
| Scale | 30 MB |
| Advanced | 40 MB |
The cap is per bot, not per workspace. Two bots on the same plan each get the full figure. Documents, FAQs and custom replies all eat into the same total. Pages you crawl from your website do not — they read 0 B. Prices and plans sit on the pricing page.
If it didn’t work
My file was refused as an unsupported type
- Check
- Read the red message under the drop box. It names the extension it refused, like "xlsx is not supported. Use .pdf,.docx,.txt."
- Fix
- Save the file as a PDF, a .docx or a .txt and upload it again. A spreadsheet belongs on the Spreadsheets tab, not here. The amber note above the drop box lists CSV, but this tab does not take one.
- Resolved when
- A new row appears under Files.
Adoomi says my file looks like a scan
- Check
- The message reads This file looks like a scanned image. Run OCR first, or paste the text manually. Try selecting a line of text in the PDF. If nothing highlights, it is a picture of a page.
- Fix
- Run the file through OCR in your PDF app and upload the result. If you still have the document it was printed from, export that as a PDF or .docx instead. An exported file keeps its text. A scan does not.
- Resolved when
- The upload goes through and the row reads ready.
The file is too large
- Check
- The message reads File is too large. Maximum size is 10 MB. That limit is the same on every plan.
- Fix
- Split the document into two files and upload each one, or export a lighter PDF. Both halves count towards your plan's text total in the same way.
- Resolved when
- Each part appears under Files and reads ready.
I have reached the training limit for this bot
- Check
- The message reads You've reached the training limit for this bot. Remove some sources or upgrade. Check Total size on the right of the Train page.
- Fix
- Delete a source you no longer need: click Delete on its row, then Confirm delete. Or move up a plan for a bigger cap — Free holds 50 KB of text, Local holds 10 MB.
- Resolved when
- Total size drops and the upload goes through.
The row reads failed
- Check
- A failed row shows · error beside the status. Hover over it to read the message.
- Fix
- Open the Retrain tab and click Update bot with latest. That sends every source through again. If the row still fails, email hello@adoomi.ai with the file name and which bot it belongs to.
- Resolved when
- The row reads ready.
The bot answers as if the file is not there
- Check
- Check the row reads ready, then ask again using words that actually appear in the file.
- Fix
- If the row is ready and the answer is still wrong, the cause is elsewhere. The guide on a bot not answering from a new page walks the rest of the checks.
- Resolved when
- The bot quotes something only that file says.
What this can’t do
- Only PDF, .docx and .txt go in. A .doc, .pages, .xlsx or .csv file is refused — save it as one of the three, or use the Spreadsheets tab for a CSV.
- A scanned PDF is not supported. Run OCR on it first, or upload the document it was printed from.
- One file cannot be larger than 10 MB, on any plan. The per-plan cap is a separate limit on the total text across the whole bot.
- Adoomi keeps the words, not the file. Nobody can download the document again — not a visitor from the chat, and not you from the dashboard.
- Editing the file on your computer changes nothing here. Upload the new version, then delete the old row.