01
Answers the question that decides the booking
The question a guest checks last before booking is answered on your own site, at the hour the tabs are open — from your pages, in their language.
Hotel chatbot. Guest questions, your answers.
A hotel chatbot answers what a guest asks before booking — parking, breakfast, the pet policy, family rooms, check-in and check-out — from your hotel or guest house's own pages, in the guest's language. At any hour, a room enquiry reaches reception with the dates, the party and any access need attached. Availability and the rate stay with whoever holds the diary, and a room-by-room access question goes to your duty manager.
Trained on your rooms and policy pagesNo room or rate confirmedNothing goes live unapproved
Fig. 01.A · Hotels / guest houses24/7
Answers while the desk is busy
Never
A room or rate confirmed in chat
Your pages
The only source it answers from
Fig. 02.A · pain quotesThe everyday problem
The comparison happens in another tab — and the answer is already on your site
The questions a guest checks before booking are already answered somewhere on your site: whether the car park is free, whether breakfast is included, whether the dog can come. What is not certain is that the guest finds the page — and an unanswered question at the moment of comparison stays unanswered, at the exact hour nobody is at the desk to take it. Reception is with the guests in front of it, the phone is ringing, and the enquiry that arrives overnight is read at breakfast.
Web23:50
“'Is parking free? Comparing you with two others on a travel site.'”
Phone16:20
“Rang three times through check-in; nobody free to pick up.”
EmailSun
“'Which rooms are step-free? My mother uses a walker.'”
What you get
What it does in the hour before a booking.
02
Captures the enquiry where the guest already is
Dates, guests, room type and access needs taken on your own page, instead of the guest leaving to ask somewhere that answered faster.
03
Never confirms a room, a rate or a ramp
Availability, pricing and room-by-room accessibility are not its to give. Those reach your reservations team or duty manager with the guest's wording attached.
Question coverage
What a guest checks before booking direct
The pre-booking list, answered from your own pages — and the judgement calls (availability, rates, room-by-room access, weddings, billing) walked out of the chat window to a person.
Parking, free or paidBreakfast times and what's includedPet policy and the feeFamily and interconnecting roomsCots, extra beds and childrenCheck-in and check-out windowsLate arrival and key collection
a
Adoomi
ChatVoice
Which of your rooms are step-free? Mum uses a walker.
Our access statement is the page that covers this, and I can read out what it says about step-free rooms and the lift. What I won't do is decide whether a particular room works for your mother — I'm sending this to the duty manager, in your words, so they can check properly.
Thank you. Also, is breakfast gluten-free friendly?
Our breakfast page lists what's served and marks the gluten-free options, so I can share that. Whether it's safe for coeliac disease is the kitchen's answer rather than mine — I'll pass the question to them along with your arrival dates.
Step-free roomsLate arrivalGroup enquiries
Type a question…● Voice
Buyer intent
A room enquiry that reaches reception with the dates on it
'Do you have anything in June?' costs your team two more messages before they can even look. Adoomi asks the things reception would ask anyway — the dates, how many adults and children, which room type, whether anyone needs step-free access, whether the dog is coming — and hands the enquiry over with all of it, in the guest's own wording. It never says the room is free. The person holding the diary does that, in one reply instead of four.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
EnquiryRoom enquiry
DatesAs the guest stated
Party and room typeFamily room, dog coming
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq · room enquiry
EnquiryRoom enquiry
DatesAs the guest stated
Party and room typeFamily room, dog coming
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Name the enquiry
A stay, a group, a wedding, or a question about the building
STEP · 02
Take the dates and the party
Nights wanted, adults and children, room type
STEP · 03
Note what must not be missed
Access needs, a dog, a cot, a late arrival
STEP · 04
Send it where it belongs
Reservations, duty manager for access, events for weddings
Fig. 06.A · after-hoursOut-of-hours
Overnight, the enquiries arrive at an empty desk
The enquiries that decide a stay often arrive once the office closes: a traveller in an airport lounge, a couple checking the pet policy on Sunday night, a guest whose train is cancelled and needs the key routine. Adoomi answers those from your published pages 24/7, in the guest's own language. A late arrival or key question gets your arrivals page's exact instructions and nothing invented beyond them; everything else waits, captured with a contact, for the morning.
22:10
“'Is the car park free for guests?'”
Answered from your parking page
23:50
“'Family room, dog, mid-June?'”
Captured — dates and party, no room held
01:30
“'My train is cancelled — how do I get in?'”
Only what your arrivals page says
07:30
“Reception's morning list”
Enquiries with dates, party and access needs
Time back
Reception stops repeating the parking answer
Luggage storage, cots and extra beds, checkout, whether there is a lift — the recurring questions arrive by phone, by web chat and by email, and every one is already answered on your website. Adoomi answers them from there, which keeps the desk — or, in a guest house, the owner — free for whoever is actually standing at it. What still needs a person is what should: the accessibility question, the group or wedding brief, the billing dispute, the allergy check at breakfast.
Before Adoomi
- The parking question arrives by phone, by email and in the web chat, all in one afternoon.
- The pet-policy question sits unanswered through the compare-tabs hour, with nobody at the desk to catch it.
- Step-free and family-room questions wait for whoever is on the desk to get free.
- The overnight arrival message is read at breakfast, by which point the guest has arrived.
With Adoomi
- Parking, breakfast, pet policy and check-in answered on your own site while reception is busy.
- The enquiry is captured on your page, with dates, party and room type already attached.
- Access questions reach your duty manager instead of getting a confident guess.
- Arrivals get only what your own instructions publish, at whatever hour the train gets in.
Fig. 08.A · controlsTrust & safety
It never says a room is free, and never rules on access
The assistant has no link to your booking calendar or rate plan, so it confirms no availability and quotes no price — the enquiry goes to whoever holds the diary. Accessibility is the same: it repeats what your access statement publishes and sends a room-by-room question to your duty manager, since a doorway width is not a thing to get wrong. Breakfast allergy questions reach the kitchen, billing and complaints your general manager. This does not make your property compliant with anything.
01
Rooms, rates and policies as published
Your own pages are the whole source. Where they are silent — a rate for a specific night, a room's exact layout — the assistant says so and hands the question over.
02
No calendar, so no false availability
There is no booking system behind it to be wrong about. Nothing it says can hold, block or confirm a room; the diary stays where it is, and so does the decision.
03
Access and allergens go to a person
Room-by-room accessibility reaches your duty manager and a breakfast allergy reaches the kitchen, each carrying the guest's own wording rather than a summary.
04
You read it before a guest does
Every answer is yours to approve, edit or block before go-live, and your pages are re-read on a schedule and whenever one changes — an unpublished change is still a question for the desk.
How it works
How an AI chatbot for hotels and guest houses works.
01
Connect content
Connect the pages a guest reads before booking: rooms, breakfast, parking, pet policy, your access statement and the arrivals instructions. Nothing outside them is available to it.
02
Add the snippet
Set the destinations: an email alert to the reservations inbox, a WhatsApp number a guest can carry on with, the duty manager for access and the events team for weddings.
03
Test & go live
Read the answers it proposes, try the questions that would embarrass you at the desk, then add one line to your website. Site connection, read-through and publish: ~10 min.
FAQ
FAQs about hotel chatbots.
Availability is never confirmed in the chat window. The assistant has no link to your booking calendar or channel manager, so it takes the dates, the guests and the room type, then passes the enquiry to whoever holds the diary to answer with the real position.
The mechanism is design, not a promise: a guest asking about parking or breakfast gets the answer on your own site, in the hour they are asking, instead of clicking back to the travel site that answered faster. The enquiry is then captured there, with dates and room type.
Accessibility answers stop at what your access statement publishes. The assistant repeats that and no more: a question about a particular doorway, wet room or lift goes to your duty manager, because getting it wrong means a guest arrives to a room they cannot use.
Weddings and group bookings are captured with dates, numbers and a contact, then sent to your events team. A billing dispute or a complaint gets no answer at all in chat: it goes straight to your general manager, carrying what the guest wrote, ahead of routine enquiries.
Guest messages stay on EU infrastructure. Somebody can ask for theirs to be exported or deleted under GDPR at any point, nothing they typed is written into logs, and the chat window sets no tracking cookies and leaves nothing behind in their browser.
A Free plan at £0 a month covers 50 message credits. Above it, credits come in blocks: 200 for £8, 500 for £20, 4,000 for £75. Your team's own replies never draw on them. Setup is a site connection, a read-through and one line on your website: ~10 min.
Why this matters
The limits are the reason to trust the answers
An assistant that could invent a free room would be worth less, not more. This one answers guest questions from the pages you approved — rooms, published rates, breakfast, parking, access and arrivals — and stops where those pages stop; arranging the stay itself stays with your team. Every enquiry it hands over carries the guest's own words, so reception picks up a whole question instead of a fragment. Nothing here is an outcome claim — it describes the design, and where it stops.
Pre-booking questions, answered on your site
The pre-booking questions get their answer in the deciding hour, in the language the guest wrote in — straight from the pages you approved.
A room, a rate or an access promise
No booking calendar is connected, so availability and pricing are captured as enquiries and answered by the person who holds the diary.
To put a week of arrivals questions through it
The Free plan carries 50 message credits and needs no card; paid tiers start at 200 credits for £8. Setup runs to ~10 min.
From the guides library
Guides for Hotels / guest houses.
Start free
Put your arrivals page to the overnight test
Connect the pages a guest reads before booking — rooms, breakfast, parking, pet policy, accessibility and arrivals — then ask it the awkward ones yourself: the late key, the step-free room, the dog in a family room. Booking enquiries go to the inbox or WhatsApp number you name, access questions to your duty manager. The Free plan is £0 a month with 50 message credits and no card — the pricing page holds the full comparison, and the guardrails and handoff page shows how the declines are built.
No room or rate confirmedAccess questions to a duty manager£0 to try, no card needed
Fig. 12.A · Hotels / guest housesExplore
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