Voice is a waitlist entry at Adoomi, not a product: there is no phone agent to switch on, no launch date and no price announced. What is live is the chat window on your website, which catches the after-hours enquiries that arrive through search — and if your work is overwhelmingly phone-first, this page will say so and point you at a human answering service instead.
The intent is that a caller asking about opening hours, what you cover, how a job works or what happens next hears the same answer your website already gives, drawn from content you approved. Read that in the future tense: nothing at Adoomi answers a telephone today, and the phone agent is a waitlist entry rather than a setting in your account.
Urgent, sensitive and unsupported requests are meant to be handoff moments — the caller would go to a human instead of getting a confident guess. That is not a fresh promise invented for this page: it is the rule the live chat assistant already runs on, and it is the closest thing to evidence we can offer while voice sits on the waitlist.
One approved knowledge layer is meant to feed both channels, so a customer who types on Monday and rings on Tuesday is not told two different things. Only half of that exists today: the chat window is live, the phone agent is waitlist only, and consistency between the two is an intention rather than something you can test.
The enquiry that would once have been an evening telephone call now often starts as a search. The live assistant answers it 24/7 from your approved content, in the customer's own language, captures who is asking and what they need, then either emails your team or moves the person onto WhatsApp with them. That part you can switch on today.
One email puts your address on the list that gets a message when voice launches. Nothing else happens: no account is created, no place in a queue is held, no price is quoted and nothing is charged. If the plan changes, that list is also where you would hear it. Meanwhile the website assistant is live today on the free plan at £0 — and if your enquiries are phone-first, our guides on /learn/ compare the honest alternatives, including human answering services.
Point Adoomi at your web address and it reads your public pages — services, prices, policies, opening hours, contact routes — then shows you what it intends to say, so you can change anything you would not send. That review is what an approved knowledge layer actually means, and it is the same layer the waitlisted phone agent is designed to draw on.
Set the address each kind of enquiry emails — quote requests to whoever prices work, sensitive matters to a named person — and the WhatsApp number a customer can be moved to. These are the routes that catch a caller-shaped enquiry while there is no voice channel, so set them deliberately rather than pointing everything at one shared inbox.
Adoomi gives you one line to paste into your site and the chat window is live. Any website or content management system takes it — WordPress, Shopify, Wix or hand-built alike. Connecting the site, reviewing the answers and adding that line runs to ~10 min in total.
The live channel, and the one that catches the after-hours demand arriving through search: 24/7 answers from your approved content, in the customer's own language, with a handover the moment a question goes past it. The waitlisted phone agent is designed to draw on that same approved knowledge. Limit: it answers where people type, so a customer who only ever rings never meets it.
Gives a customer holding a mobile a way to carry on with your team instead of waiting for the office to open, with the original question and the captured details carried across. Limit: WhatsApp is a handoff destination, not a channel the assistant answers on, and it is a message thread — nobody is speaking to anybody.
Routes the enquiry to whoever should act on it, carrying the customer's question in their own words, the details they gave and the page context, so an enquiry that would once have been a missed call still reaches a person. Limit: an email waits to be opened; nothing rings, nothing escalates, and an unread alert is an unread lead.
CustomerNobody is picking up the office line. Is anyone there? Our hot water has gone and we have small children in the house.
AdoomiThe office is closed this evening, so you have got me — I can answer from what the site says and put anything else in front of the team. Hot water and heating failures are on the emergency call-out list published on our services page, and the out-of-hours number is on the contact page if this cannot wait until morning. Shall I take your details either way?
CustomerYes please. Adam Whitlock, and this is the best number for me. Can someone come out tomorrow, and what is it going to cost?
AdoomiBoth of those are the team's call rather than mine — I will not guess at a price or promise a slot the diary may not have. What I can do is put this in front of them now, so it is waiting when they pick up. If you would rather carry on from your phone, I can move us to WhatsApp and they will take it from there with everything you have told me.
Your teamEmail alert, that evening: Adam Whitlock, no hot water, household with young children, wants a next-day visit and a price. Pointed at the out-of-hours number; nothing confirmed and nothing quoted.
Every turn there happened on the website, because the chat window is the only place an Adoomi assistant answers today. A voice agent on the waitlist is designed to take that call and route it the same way — but it did not, because it does not exist. What actually helped Adam was published content, a refusal to invent a price, and an email that beat the office in. And had it been a gas leak rather than a cold tank, the right answer would still have been a person on a telephone.
There is no AI phone agent to switch on, in any plan, at any price. The waitlist is a statement of intent and an email list, nothing more, and no launch quarter has been given here or anywhere else. Treat every "designed to" on this page as exactly that.
Every claim above about voice describes an intention rather than an observed behaviour, because there is not yet anything to observe. The honest test for any supplier's voice product is whether they will show it working on your own content; while this one sits on the waitlist, we cannot.
The design is routine questions, with urgent and sensitive calls routed to a human — not triaging a crisis. Until voice ships, and in most cases after it, an emergency should reach a person on a telephone. A chat window is the wrong place for one, and this page will not suggest otherwise.
Budget nothing for voice, because there is no figure to budget. The published plans cover the chat assistant: Free at £0 a month for 50 message credits, Local £8 for 200, Growth £20 for 500 and Scale £75 for 4,000. Whether voice would sit inside those or beside them is undecided.
A firm whose work arrives almost entirely as calls from people who will never open its website is better served today by a human on the line, and no waitlist changes that. Adoomi catches the customers who search and type instead. Plenty of businesses run both, which is a perfectly reasonable answer.
Adoomi today is EU-hosted with GDPR export and deletion built in and no tracking cookies in the chat window. What happens to caller audio and transcripts is exactly the kind of detail the waitlist emails will set out before launch — it is not defined here because the feature is not live.
The AI phone agent is not live and cannot be switched on in any Adoomi account — it is a waitlist entry, nothing more. What is live today is the chat window on your website: 24/7 answers from your approved content, with handover to your team by email or WhatsApp.
The AI phone agent has no promised launch date, and this page will not invent one. The waitlist exists precisely because the date is not known: joining it means you are told when voice ships rather than having to check back. Anyone quoting you a quarter for it is guessing.
Pricing for voice has not been announced, so budget nothing for it — the waitlist quotes no price and holds no discount. The published plans cover the chat assistant: Free at £0 a month for 50 message credits, Local £8 for 200, Growth £20 for 500 and Scale £75 for 4,000 — one credit is one AI answer.
The chat window on your website is the piece that works today: answers 24/7 in the customer's own language from content you approved, the enquiry captured, then an email to your team or a move onto WhatsApp. Setup runs to ~10 min and the free plan costs £0 a month.
The AI phone agent is not designed for emergencies. The intent is routine questions — hours, services, what you cover, next steps — with urgent or sensitive calls routed to a human rather than answered. While it sits on the waitlist, an emergency should reach a person on a telephone.
A business whose enquiries arrive almost entirely as calls from people who never open its website is better served today by a human answering service, and this page will not pretend otherwise. Adoomi catches the demand that arrives through search and types instead. Many firms want both.
Adoomi starts with your public business knowledge and routes the moments that need a person to your team.