Answer the diary, not the pastoral question
Service and prayer times, what runs midweek, which rooms you hire and what the published rate includes — from your own pages, at whatever hour somebody looks.
Service and prayer times as the year moves them, which rooms you hire and what the rate includes, what runs midweek, how a newcomer joins, and what you publish about weddings, namings and funerals. Your own pages answer all of those, round the clock, in whichever language they are asked. Adoomi attempts no pastoral conversation, confirms no date, and gives no reply at all to somebody in difficulty — they see the support wording you publish, and the person you named gets the message.
Fig. 01.A · Religious / community centres
Fig. 02.A · pain quotesEnquiries arrive in every register at once: a caretaker's question about Saturday's setting-up, a family asking whether you take funerals for people who are not members, a company after the large hall for a training day, a parent checking whether the toddler group runs in the school holidays. And then, without warning, a message written in the middle of the night by somebody who had nowhere else to send it. A part-time administrator cannot sort those by urgency in real time.
Service and prayer times, what runs midweek, which rooms you hire and what the published rate includes — from your own pages, at whatever hour somebody looks.
Room, date, event type, numbers, the kitchen and the setting-up time captured for your bookings administrator — with no date ever described as free.
Somebody in difficulty is not answered or assessed. They are shown the support wording you publish, and your safeguarding lead gets the conversation at once.
When services and prayers are, which rooms you hire and what the published rate covers, what runs midweek for children and older people, whether the building is step-free, how a newcomer joins in, and what your pages say about weddings, namings and funerals — all answered from your own pages, with pastoral and rites-of-passage enquiries going to the person you name, and giving to your giving page.
A hire enquiry is unanswerable without the room, the date, the kind of event and rough numbers — plus the kitchen, the alcohol question, and how long they need for setting up and clearing away. Adoomi asks for the fields your administrator sets and explains what your hire page publishes about rooms and rates, then stops: it cannot see the diary, so it never calls a date free. The enquiry reaches your bookings administrator by email alert, or on WhatsApp carrying the enquirer's own words.
With Adoomi
Fig. 06.A · after-hoursEnquiries arrive when the centre is empty: a family looking up the funeral page the night somebody dies, a hirer checking the music policy before they commit, a newcomer wondering whether to just turn up. Adoomi answers what your pages publish 24/7 and captures the rest for the morning. The message that arrives in the small hours is the one it treats differently — no reply is attempted, the support wording you publish is shown, and your safeguarding lead has it before the office opens.
Which rooms are hireable and what the published rate includes, whether the kitchen comes with it, what your policy says about music and alcohol, when the toddler group and the luncheon club run, whether the building is step-free, how a newcomer joins, and what your pages say about weddings, namings and funerals. None of it is new — it has sat on your website since somebody last updated it. Adoomi reads it there, leaving the office free for the diary, the rota and the person at the desk.
Fig. 08.A · controlsThe assistant answers your published pages: service and prayer times, hire rooms and the rates you list. Beyond that it hands on — pastoral questions to your minister, imam or rabbi; weddings, namings and funerals to your officiant, no date confirmed; giving to your giving page. A message suggesting somebody needs help gets no reply and no assessment: the support wording you publish is shown, and your safeguarding lead gets it with their own words. It is a routing rule, not safeguarding.
Times, hire rates, midweek groups and access come from what you publish. If your page has not said it, the assistant will not either.
Spiritual, pastoral and counselling questions go to your minister, imam, rabbi or whoever you name. A wedding or funeral date is never confirmed, and eligibility is never ruled on.
A message suggesting somebody needs help is not answered or assessed. The support wording you publish is shown, and your safeguarding lead has the conversation at once.
You read and approve every answer before the chat window is switched on, and can block any of them. Conversations sit in the EU with GDPR export and deletion, and no content goes into logs.
Messages suggesting somebody needs help get no reply — no assessment, no advice, no helpline the assistant chose itself. The support wording your own pages publish is shown, and the conversation goes to the safeguarding lead you named with what they wrote attached. Your duties are unchanged.
Hire dates are never confirmed in the chat window. The assistant cannot see your diary, so it explains what your hire page publishes about rooms, rates, the kitchen and setting-up time, then takes the date, event type and numbers for your bookings administrator. No deposit is handled.
Rites-of-passage enquiries are passed on, never settled. The assistant repeats what your pages publish about who may marry or be buried here and the fees you list, then routes the enquiry to your officiant. It confirms no date, rules on nobody's eligibility and attempts no pastoral conversation.
Giving stays off the chat window entirely — no card number, no amount, no pledge is handled there. Somebody wanting to set up a standing order is taken to your own giving page, and a Gift Aid or regular-giving question is written down for your treasurer rather than answered.
The Free plan carries 50 message credits at £0 a month, and the paid tiers run 200 credits for £8, 500 for £20 and 4,000 for £75. A credit goes when the assistant answers; when your administrator writes the reply, none does. Connecting, reading the answers and publishing runs to ~10 min.
Conversations are hosted in the EU, with export and deletion on request under GDPR, and no conversation content is written to logs. The chat window sets no tracking cookies. Anyone can type anything into it, so what protects a difficult message is where it is sent, not what it is scanned for.
The list is short, and it does not include more people through the door or faster replies from volunteers who are already stretched. What it can promise is a boundary that does not move with anybody's mood or workload: a pastoral conversation is declined every time rather than usually, a hire date is never called free, and a message from somebody in difficulty leaves for your safeguarding lead as quickly on a Sunday night as on a Monday morning. Design, not diligence.
Service and prayer times, midweek groups, hire rooms and published rates, answered while the building is locked and the office is empty.
Pastoral and spiritual questions go to the person you name, and a hire, wedding or funeral date is never described as available.
The whole setup is pointing it at your pages, saying who each kind of enquiry goes to, and adding one line to your website. The Free plan is £0.
Point Adoomi at the pages people actually read — when things are on, which rooms you hire and at what published rate, what runs midweek, how to get involved, and what you say about weddings, namings and funerals. Then name the people: bookings administrator, officiant, treasurer, safeguarding lead. Nothing it says goes live until you have looked at it. The Free plan is £0 with 50 message credits and no card, which is enough to put your hardest message to it.
Fig. 12.A · Religious / community centres