01
Triage maintenance
Active leak, no heating, lockout — separated from dripping tap and routine queries, with photos and access captured.
AI chatbot for property management that triages maintenance after hours.
Adoomi triages leaks, lockouts and 'no heating' reports overnight, captures landlord questions about statements and certificate renewals, and pages the on-call contractor only when it really matters.
After-hours triageWhatsApp readyOn-call paging
Fig. 01.A · Property management<2s
Reply speed
24/7
Always-on capture
Queue
Sorted by morning
Fig. 02.A · pain quotesThe everyday problem
Maintenance reports arrive at 11pm — the property phone is voicemail.
Tenants log leaks, broken boilers and lockouts the moment the office shuts. By 9am the inbox is twenty unsorted reports and a landlord wanting a rent-statement update. Triage takes the morning before any contractor is even briefed.
Phone23:10
“Boiler not firing — kids in the house, can someone come?”
WhatsApp21:45
“When's my next rent statement and what was the deduction?”
FormSat
“EICR due — can you remind me when you book the contractor?”
What you get
How Adoomi helps property managers triage portfolios at scale.
02
Answer routine landlord questions
Rent statement timing, certificate renewals, on-call process — answered from your portal so emails stop stacking.
03
Brief the on-call contractor
Address, fault type, photos and urgency captured before the on-call phone rings — never a vague callback.
Question coverage
Answer tenant and landlord questions before the inbox stacks.
Routine questions about maintenance reporting, statements, certificate renewals, lockout policy and contractor booking — answered from your own portal and on-call rules.
Report a leakNo heatingLockout policyRent statementGas safety renewalEICR renewalContractor bookingTenancy extension
a
Adoomi
ChatVoice
What's the lockout policy after hours?
We have a £75 weekend lockout fee and use an on-call locksmith. I'll capture your address and verify the tenancy before I dispatch.
When is my gas safety check due?
Your last gas safety check was renewed nine months ago — next renewal is in three months. The team will book the contractor four weeks before.
LockoutGas safetyStatement query
Type a question…● Voice
Buyer intent
Triage tenant maintenance before the on-call contractor wakes up.
Adoomi turns 'there's water everywhere' into a structured maintenance brief — property address, fault type, photos, access window and urgency rating — so the on-call contractor gets a real ticket, not a vague voicemail.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
AddressFlat 4B, Crown Living
FaultActive leak
PhotosUploaded (3)
UrgencyUrgent — paged
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyMnt 982
AddressFlat 4B, Crown Living
FaultActive leak
PhotosUploaded (3)
UrgencyUrgent — paged
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Confirm address
Property, tenant verification
STEP · 02
Pin the fault
Leak, heating, lockout, electric
STEP · 03
Capture proof
Photos, access window, urgency
STEP · 04
Route to contractor
Page on-call or queue for morning
Fig. 06.A · after-hoursOut-of-hours
Hold the line at 11pm when the leaks happen.
Most tenant emergencies happen out of hours. Adoomi separates 'active leak' from 'dripping tap', queues the routine for morning, and pages your on-call contractor when something actually needs a person right now.
22:40
“Leak under kitchen sink”
Photo captured, contractor paged
23:15
“No heating — kids in flat”
Triaged: urgent, engineer dispatched
01:30
“Locked out — what's the policy?”
Locksmith routed, fee acknowledged
08:00
“Morning manager queue”
Twelve briefs, urgents handled overnight
Time back
Stop spending mornings sorting last night's maintenance reports.
Tenant questions about rent statements, certificate renewals and routine fixes get answered from your portal copy — the team spends their morning on the genuinely urgent cases.
Before Adoomi
- Mornings spent triaging twenty unsorted overnight reports.
- Vague 'something broken' messages need follow-up to action.
- Landlord statement questions clog the same tenant inbox.
- On-call contractor briefs arrive without photos or access.
With Adoomi
- Overnight triage handles routine versus urgent automatically.
- Address, fault type and photos captured at the front door.
- Routine statements answered from portal so inbox stays calm.
- Contractors see a real ticket, not a phone call from a panicked tenant.
Fig. 08.A · controlsTrust & safety
Maintenance triaged — legal, mortgage and major works always to a person.
The bot answers what your portal says about statements, certificate renewals and on-call process. Tenancy disputes, eviction questions, mortgage-for-landlords and major-works decisions are escalated immediately.
01
Grounded answers
Responses come from your portal, on-call routing rules and certificate calendar — never invented.
02
No remote diagnosis
Boiler, plumbing and electrical faults always need a contractor — the bot captures symptoms, never quotes a fix.
03
Legal stays human
Tenancy interpretation and eviction queries always route to your legal partner — never answered in chat.
04
Major works to a person
Block-management votes, major works and capital decisions always escalate to the property manager.
05
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for property management works.
01
Connect content
Train Adoomi on your portfolio, certificate-renewal calendar, on-call contractor routing and statement cycle.
02
Add the snippet
Add website chat, WhatsApp and tenant-portal routes — capture maintenance from wherever tenants report.
03
Test & go live
Review triaged briefs in the morning, hand legal and major-works decisions to a person, refine answers over time.
FAQ
FAQs about AI chatbots for property management.
No. Diagnostics need a Gas Safe engineer on-site. The bot captures the symptoms, takes photos and books the right contractor for a callout.
Why this matters
Built for the way property managers actually work.
Directional benchmarks from the platform, not guaranteed outcomes for every portfolio.
Reply speed
Maintenance reports triaged instantly when trained on your on-call rules and portfolio.
Coverage
Captures tenant emergencies and landlord queries when the office is shut — across the channels you've connected.
Morning-ready
Property manager sees a sorted morning queue instead of a panicked inbox to sort.
Start free
Stop opening the inbox to twenty unsorted maintenance reports.
Show Adoomi your portfolio, on-call contractor routing and certificate-renewal calendar. We'll shape an assistant that triages overnight and hands you a clean morning queue.
No remote diagnosisLegal stays humanGrounded answers
Fig. 12.A · Property managementExplore
More Property and Real Estate chatbots
- AI chatbot for Estate agentsSee how Adoomi handles enquiries for estate agents.
- AI chatbot for Letting agentsSee how Adoomi handles enquiries for letting agents.
- AI chatbot for Serviced accommodationSee how Adoomi handles enquiries for serviced accommodation.