01
Takes the reg off the driver, not a feed
Registration, mileage and the expiry date read off the certificate, captured while the tester is still under a car.
AI chatbot for garages that takes the reg, the MOT date and the fault.
Adoomi answers what your servicing and MOT pages already publish — what each service level covers, your courtesy-car rules, whether you test vans as well as cars — and takes the registration, the mileage, the expiry date the driver reads off their MOT certificate and the fault in their own words. It does not book the slot and it does not diagnose. The brief reaches a service advisor with anything safety-critical at the top of it, 24/7 and in the driver's language.
No diagnosis in chatReg and mileage capturedAdvisor takes the rest
Fig. 01.A · Garages / MOT centres24/7
Cover for the second line
No guess
Faults go to an advisor
Your pages
Servicing and MOT terms only
Fig. 02.A · pain quotesThe everyday problem
The tester is mid-inspection and the phone wants to know about Thursday.
A tester cannot walk away from a car on the ramp, and an advisor with a parts supplier on hold cannot pick up the second line. Meanwhile the enquiries stack up: an expiry date somebody wants checking, an advisory from last year they have started worrying about, a knock over speed bumps. MOT deadlines do not wait either — the driver simply tries the next garage in the search results, and by the time anyone rings back the car is booked in somewhere with a spare pair of hands.
Phone10:15
“Is my MOT due this month? Reg's at home — can you check?”
Form21:35
“Car making a grinding noise on left turns. Can someone look?”
WhatsAppSat
“How much for a major service on a 2017 Focus?”
What you get
What comes off the office phone before the ramp is free.
02
Reads your service ladder back
Interim, full, major — or whatever you call yours — explained from your own servicing page, so nobody arrives expecting a different job.
03
Separates the symptom from the slot
A knock, a judder or a warning light is written down and sent to an advisor — never named, never priced, never dropped into a diary.
Question coverage
Every question that lands before the car does.
Opening times, what each service level includes, whether you test vans, courtesy cars, key drop and collection, what your retest terms say — all answered from your own pages, in whatever language the driver types. Cambelt intervals, warning lights, MOT outcomes and prices for unseen work get captured and handed on instead.
MOT slot requestWhat a service includesInterim, full or majorCambelt questionsWarning lightsCourtesy car policyDrop-off and collectionOpening times
a
Adoomi
ChatVoice
What's the difference between an interim and a full service?
Our servicing page lists what each level covers, and that is what I answer from rather than reciting a checklist of my own. Prices I leave to the team — send your reg over and they'll confirm what yours includes.
And when's the cambelt due on a 2.0 TDI?
Cambelt intervals change with the engine and the year, so I won't put a figure on yours from memory. Leave the reg and the mileage and I'll pass it to the workshop to check against the book before anything is arranged.
Servicing levelsCambeltCourtesy car
Type a question…● Voice
Buyer intent
Reg, mileage, expiry date and the symptom — typed before the call-back.
Adoomi asks for the registration and the mileage, the expiry date printed on the MOT certificate, and what the car is actually doing: a light that came on and stayed on, a judder under braking, a knock over speed bumps. It asks whether they need a courtesy car, can leave the car all day or want to wait, then reads your service ladder back to them — so nobody rings the desk asking for 'the big one' and leaves an advisor guessing which one they meant.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
RegistrationTaken at the front door
MileageAs the driver reads it out
MOT expiryOff their own certificate
SymptomThe driver's words, not a diagnosis
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyJob MOT-731
RegistrationTaken at the front door
MileageAs the driver reads it out
MOT expiryOff their own certificate
SymptomThe driver's words, not a diagnosis
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Take the reg
Reg and make, typed by the driver
STEP · 02
Get the date
Expiry read off their MOT certificate
STEP · 03
Write the symptom down
The driver's own words, no cause named
STEP · 04
Send it to an advisor
Safety-critical at the top of the alert
Fig. 06.A · after-hoursOut-of-hours
Expiry dates get checked on the sofa, not at the service desk.
Drivers find the certificate in the glovebox on a Sunday evening and realise the date is closer than they thought. With the workshop shut, Adoomi answers from your own pages — what a full service covers, whether you test while they wait, what your retest terms say — takes the reg, the mileage and the date they read out, and emails the brief to whoever you nominate. Nothing is booked here at any hour, because there is no link to your diary; an advisor confirms the slot in the morning.
19:40
“MOT runs out a week on Friday — any slots?”
Reg and date captured for the morning
20:15
“Engine light came on and stayed on”
Written down, sent to an advisor
21:30
“Brakes have gone soft”
Flagged safety-critical, alert sent
08:00
“Office opens”
A queue of briefs, every reg already on it
Time back
The same handful of questions, every morning, while the ramp is full.
Opening times, whether you can test a van, whether a courtesy car comes with a full service, whether you stamp a service book, where to leave keys before you open — the list barely changes, and it is already published on your site. Adoomi answers it so the advisor can stay with the customer standing at the desk. What still needs a person still gets one: a noise to listen to, a warranty question, a price for work nobody has looked at yet.
Before Adoomi
- The second line rings while the tester is under a car and the advisor is on hold to a parts supplier.
- 'Is my MOT due?' arrives with no registration and no certificate anywhere to hand.
- Cambelt and service-level questions get answered differently depending on who picks up.
- Evening enquiries sit in voicemail while the driver rings the next garage in the results.
With Adoomi
- Opening times, service levels and courtesy-car rules are settled on your own site before anyone has to leave the ramp.
- Every brief carries the registration, the mileage and the expiry the driver read out.
- Symptoms arrive written down in the driver's words, with no cause guessed at in chat.
- Safety-critical enquiries reach a named advisor by email alert instead of sitting in a queue.
Fig. 08.A · controlsTrust & safety
No diagnosis, no schedules from memory, no booking made in chat.
Adoomi will not name the cause of a noise, predict an MOT result, or recite a cambelt interval from memory — intervals vary by engine, and that one belongs to the workshop. It cannot check a DVSA record or price unseen work. It captures the reg, the mileage, the expiry the driver reads out and the symptom in their words, then routes it: an email alert to whoever you set, or a WhatsApp handoff carrying their message, safety-critical first. None of this makes a garage compliant with anything.
01
Your servicing and MOT pages only
Service levels, courtesy-car rules, opening times and whatever else you published. Anything not in there becomes a handover rather than an improvised answer.
02
No fault named in chat
Noises, judders and warning lights are recorded in the driver's own words and sent to an advisor. Nothing is diagnosed, and no repair is priced from a symptom.
03
Safety-critical goes first
Brakes, steering and suspected leaks are flagged at the top of the alert and routed to the advisor you name, ahead of anything about dates and slots.
04
No record lookup, no diary access
There is no DVSA feed behind the chat window and no link to your booking system. The expiry date comes off the driver's certificate, and an advisor confirms every slot.
05
Signed off by you, kept in the EU
Every answer is yours to read, edit or block before a driver sees it, and none of it drifts later. Conversations are held in the EU under GDPR, with nothing a driver typed written to a log.
How it works
How an AI chatbot for garages and MOT centres works.
01
Connect content
Connect your MOT page, service ladder and courtesy-car terms. What you approve there is all it can draw on — a cambelt interval you have not published is a handover, not an answer.
02
Add the snippet
Name the advisor safety-critical enquiries reach, the address for email alerts, and the WhatsApp number that carries the driver's original message across to a person.
03
Test & go live
Read the answers before a driver does, block anything you would rather it did not say, then add one line to your website. A schedule re-syncs your content, and so does editing those pages.
FAQ
FAQs about AI chatbots for garages and MOT centres.
MOT expiry is not looked up in chat: Adoomi has no DVSA feed and no access to vehicle records. It asks the driver to read the date off their certificate or check the official service themselves, then captures the registration, the mileage and that date for an advisor.
Faults are never named in chat. The description goes down in the driver's own words next to the registration and mileage, and the enquiry reaches a service advisor — with brakes, steering and anything else safety-critical flagged at the top of the alert.
Cambelt intervals are not answered from general knowledge, because they vary by engine and year. If your own site publishes an interval, Adoomi reads that back; if it does not, the question is captured with the reg and mileage for the workshop to confirm.
Phone calls are not answered by Adoomi. It works in the chat window on your own website, and an AI phone agent is waitlist-only rather than live. A driver who would rather talk to a person moves to WhatsApp with their original message attached.
Prices and bookings both stop in chat. Adoomi reads back only what your pages publish, never estimates from a symptom and never predicts an MOT result, and it has no link to your diary — it captures what the driver wants and when, and an advisor confirms.
A small garage can start at £0 — the Free plan, 50 message credits — and step up at £8 for 200, £20 for 500 or £75 for 4,000. Setup is ~10 min. Conversation data is stored in the EU and can be exported or erased on request, and no conversation content goes into the logs.
Why this matters
The front door sorted; the ramp left to the people on it.
Garage enquiries are mostly one of two things: a date and a slot, or a symptom that needs a person. Adoomi is built to sort them at the front door — the published half answered straight off your own pages, the rest captured properly and passed on in the driver's own words. No diagnostic guesswork sits behind the chat window, and no record lookup either: what it knows is what you published. Those are limits designed in, not outcomes anyone is promising your workshop.
Answered whatever the hour
Service levels, MOT page detail and courtesy-car rules come straight off your own site, whether the driver types at breakfast or long after closing, and in their own language.
Captured before the call-back
Registration, mileage and the expiry read off the certificate arrive with the enquiry, so the advisor rings back already knowing which car it is.
Faults go to a person
A symptom is written down and routed, never named in chat — on to WhatsApp with the driver's own message, or an email alert to the advisor you name.
From the guides library
Guides for Garages / MOT centres.
Start free
Show it your service ladder, your MOT page and your courtesy-car rules.
Give Adoomi the pages you already keep up to date, name the advisor anything safety-critical should reach, and set the WhatsApp number and email address a handover should land on. Then put your worst 'will it fail on this?' to it yourself and correct whatever you do not like. That whole run — connect, read, add the line — is ~10 min, and the Free plan is £0 with 50 message credits before a card comes into it.
No MOT predictionsNo booking made in chatOnly what your site publishes
Fig. 12.A · Garages / MOT centresExplore
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- AI chatbot for Detailers / valetersSee how Adoomi handles enquiries for detailers / valeters.