01
Reads the label back, in their language
Ingredients, the analysis panel, the life stages the maker lists and your own care guides — quoted from the page, never rounded up into a health claim.
AI chatbot for pet stores that answers food and kit questions, not vet ones.
Pet shops get asked things a chat window has no business answering. Adoomi sits on your own website and answers from what you publish — ingredient lists and analysis panels, care guides, sizing charts, your subscription rules — 24/7 and in the customer's own language. It does not rule on whether a food or a product suits somebody's animal, and anything that sounds clinical is pointed at the vet contact your pages name, with the owner's question captured for your team.
Reads your product pagesNo suitability callsClinical goes to your vet contact
Fig. 01.A · Pet stores24/7
Answers after the shop shuts
Your labels
Quoted, not interpreted
Stops
At anything clinical
Fig. 02.A · pain quotesThe everyday problem
Every feeding question is one step away from a question for a vet
A puppy comes home on a Friday, a rescue arrives with no history, a bag of food gets changed and something disagrees — and the owner types the whole story into whatever box is open, health detail and all. Some of it is shopping: what is in it, which band on the harness chart, how the subscription rules work. Some of it is not. A chat window that cannot tell the difference is worse than no chat window at all, because the confident answer is the dangerous one.
Web chat22:10
“Is this food OK for a 12-week cocker?”
WhatsApp21:45
“What harness size for an 11kg spaniel?”
Contact formSat
“My puppy's off her food — should I switch her?”
What you get
What it settles on a pet-shop product page
02
Sizes from your chart, not by eye
It gives the measurement your chart asks for and the band that measurement falls into. It will not pick a size from a breed name or a guess at somebody's weight.
03
Stops at the vet line
Symptoms, medication, dosing, vaccination and vet-set diets go to the vet contact your pages name, and the owner's question is captured for your team as well.
Question coverage
What owners ask before a bag goes in the basket
Everyday shop questions, answered from your product pages, care guides and subscription rules — while anything about a particular animal's health is handed on rather than answered.
What is in it: ingredients, analysisGrain-free, hypoallergenic, rawLife stages the maker listsHow to measure for a harnessPausing or changing a subscriptionDelivery options on heavy bagsGrooming and class enquiriesReturns on opened food
a
Adoomi
ChatVoice
What's the protein percentage on this senior food?
Our product page carries the full ingredient list and the analysis panel, and I can read the protein line back to you exactly as it is printed there. If you are choosing around a joint problem, that part is a vet question — and the vet contact on our site is the place for it.
She's also been off her food for two days. Is that normal?
An animal going off her food is not something I will have an opinion on — that is for a vet, and our pages name the practice we send owners to. I can pass what you have written to the team here as well, in your words, so they know you asked.
Ingredient listVet contactCare guides
Type a question…● Voice
Buyer intent
The enquiry arrives with the animal, the food and the question intact
Instead of 'quick question about food', your team gets what they would have had to ask for anyway: which product the owner is looking at, what they are feeding now, whether a vet has already set a diet, the measurement your sizing chart needs, whether this is a subscription or an order matter. The assistant captures it in the owner's own words and sends an email alert to whoever you name, and an owner who would rather keep typing to a person is carried across to your team on WhatsApp.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
PetCocker spaniel, puppy
Asked aboutPuppy food and a harness
MeasurementChest measurement to follow
ContactName and email taken
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyEnq 7402
PetCocker spaniel, puppy
Asked aboutPuppy food and a harness
MeasurementChest measurement to follow
ContactName and email taken
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Name the animal and food
In the owner's own words, not the bot's
STEP · 02
Ask for the measurement
The one your sizing chart actually needs
STEP · 03
Check it is a shop question
Anything clinical stops right here
STEP · 04
Pass it on
Alerts whoever you name; owner can move to WhatsApp
Fig. 06.A · after-hoursOut-of-hours
New-puppy questions land at night; the shop picks them up in the morning
The evening is when a new owner reads the back of a bag and starts worrying. Ingredient lists, the life stages your maker states, how the sizing chart is measured, what your subscription rules allow, the care guides you have written — all of it is answerable from your pages at any hour. Grooming and class requests are taken down, not booked, because there is no diary to write into. Anything clinical is pointed at your published vet contact there and then, not held over until the shop opens.
21:40
“What is in the senior food?”
Read from your ingredient page
22:15
“Which harness band for a spaniel?”
Measurement asked for, chart quoted
23:30
“My puppy seems lethargic — what do I do?”
No answer given, vet contact quoted
08:00
“The morning list”
Subscription and grooming enquiries, owners' words attached
Time back
Ingredient-panel and sizing questions stop reaching the counter
Owners ask what is actually in it, whether a range is grain-free, which life stages the maker lists, how to measure for a harness or a crate, how a subscription is paused, what your returns policy says about opened food. That list repeats every day, and all of it comes off the counter and the phone. What is left is the work that needs a person: special diets, an order that has gone wrong, a grooming slot, and every question that belongs with a vet.
Before Adoomi
- Feeding questions arrive with a health story attached, late in the evening.
- Harness enquiries turn up as a breed name and nothing to measure from.
- Pause-my-subscription messages sit in the same inbox as everything else.
- Nobody can answer 'is the raw range back in' until somebody walks the aisle.
With Adoomi
- Ingredient and analysis questions get answered right there on the label page.
- The sizing chart is quoted with the measurement it needs, never guessed at.
- Subscription requests arrive named as such, for whoever handles accounts.
- Clinical questions stop at the vet contact your own pages name.
Fig. 08.A · controlsTrust & safety
It reads your labels back; it does not interpret them
The assistant states what a product page lists — ingredients, the analysis panel, the maker's life stages, the band a measurement falls into — then stops. It will not rule that a food or supplement suits an owner's animal, breed, age or condition, and invents no claim about coats or joints. Symptoms, dosing, vaccination and vet-set diets end the retail answer and route to the vet contact you publish, the owner's words attached. No conversation content goes into the logs.
01
Your product pages are the source
Ingredients, analysis panels, care guides, sizing charts and subscription rules. Nothing else fills a gap, so a missing fact becomes a handover.
02
No suitability calls
It never rules that a food, treat or product suits a named animal, breed, age or condition. It reads what the page lists and leaves the judgement to the owner.
03
No health claims
Nothing is promised about coats, joints, digestion or weight beyond what your own product copy states. Marketing language is not invented to shift a bag of food.
04
The clinical line holds
Symptoms, medication, dosing, vaccination and vet-set diets end the answer and point to the vet contact your pages name, with the owner's question captured.
05
No account, no till, no diary
Subscriptions, payments, stock levels and grooming slots are all beyond it by design. The request gets taken down and routed; a person does the doing.
How it works
Setting up an AI chatbot for a pet store
01
Connect content
Aim it at your product pages, care guides, subscription rules and the vet contact you publish. That is all it may draw on — a feeding chart that lives only on a shelf label needs uploading first.
02
Add the snippet
Set the destinations: the inbox subscription and order enquiries land in, and the WhatsApp number for an owner who would rather finish the conversation with a human.
03
Test & go live
Try the awkward ones first — is this right for a diabetic cat, cancel my subscription, is the raw range in. Change anything you would not say at the counter, then add one line to your website.
FAQ
FAQs about AI chatbots for pet stores.
Suitability is not something the assistant rules on. It repeats what your product page lists — ingredients, the analysis panel, the life stages the maker states — and leaves the judgement with the owner or their vet. A question about a named animal or condition is captured and pointed at your vet contact.
Subscriptions are changed in your own systems and nowhere else. The assistant cannot sign into an account, take a payment or stop one, so it explains from your published rules how pausing and cancelling work and where the customer does it, then sends the request to whoever you name.
Anything clinical stops the retail answer — symptoms, medication, dosing, vaccination, a diet a vet has set. The assistant says plainly that it is the wrong place to ask, points to the vet contact your own pages name, and captures what was written for your team. None of this makes you compliant with anything.
Sizing comes from your published chart and stops there. The assistant gives the measurement to take and the band it falls into, and it will not pick a size from a breed name or an estimated weight. An owner between two bands is handed to your team rather than nudged into a size that comes back.
Stock levels and orders sit outside what it can see — nothing reads your till, and no account is open to it. The assistant repeats what your pages say about a range, then writes down the order number and how to reply, and alerts whoever handles orders for you.
Plans run from £0 a month for 50 message credits to £75 for 4,000, with £8 for 200 and £20 for 500 in between. One credit covers one AI answer, so a shelf of labels in an evening spends a few. Setup is ~10 min. Chats are EU-hosted, exportable or deletable under GDPR, with no tracking cookies set.
Why this matters
A page reader, not a nutritionist
Everything it says comes from your product pages, care guides and subscription rules as published, and a page you fix today is a fixed answer after the next content sync. It is blunt about what it has no way of knowing: what is actually on the shelf this morning, and what sits on anybody's account. Connecting the shop, reading the draft replies and putting one line on your site runs to ~10 min — and nothing is live until you say so.
Covers the evening puppy panic
Late questions answered from your published pages, with anything clinical pointed at your vet contact the moment it appears.
Quotes your page, not a health claim
Ingredients and analysis are read back as published. No coat, joint or digestion promise is invented to finish a basket.
Declines the suitability question
Whether a food or a size suits a particular animal is never settled in chat. The question is captured and handed on instead.
Start free
Try to get it to say the food suits your dog
Hand it your product pages, your care guides and your subscription rules, then try the questions you would least like it to answer: is this right for a diabetic cat, cancel my subscription, is the raw range back in. Watch where it stops and who it sends the owner to — that is the part worth judging. Every answer is yours to change first, and the Free tier runs at £0 a month for 50 message credits.
No suitability callsClinical stops at your vet contactEvery answer reviewed by you
Fig. 12.A · Pet storesExplore
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