01
Pin formula and life-stage
Puppy, adult, senior, breed-specific formula answered from your product page — never invented.
AI chatbot for pet stores that answers food and harness questions.
Adoomi answers life-stage, food-formula, harness-sizing and subscription questions from your product page — and never accidentally diagnoses a dog.
No vet adviceWhatsApp readyVet partner handover
Fig. 01.A · Pet stores<2s
Reply speed
24/7
Always-on capture
Vet line
Hard boundary
Fig. 02.A · pain quotesThe everyday problem
Pet owners want a confident retail answer that respects the vet line.
'Is this puppy formula right for my cocker?' is a retail question. 'Is my puppy off her food because she's sick?' is a vet question. The line is sharp — get it wrong and the customer either bounces or, worse, takes the bot's word for clinical advice.
Web chat22:10
“Is this food OK for a 12-week cocker?”
WhatsApp21:45
“What harness size for an 11kg spaniel?”
InstagramSat
“Can I pause my subscription for two weeks?”
What you get
How Adoomi helps pet retailers answer with confidence.
02
Size harness from breed and weight
Pulls from your published harness sizing guide. Asks weight and breed before recommending.
03
Route anything clinical
Symptoms, dosing, vaccines, illness, pregnancy or geriatric care always go to your vet partner.
Question coverage
Answer pet-owner questions on the product page itself.
Routine questions about food formula, life-stage, harness sizing, treat ingredients, subscription delivery, pause-and-cancel and care guides — answered from your own product pages.
Puppy formulaAdult formulaSenior formulaHarness sizeProtein percentagePause subscriptionTreat ingredientsCare guide
a
Adoomi
ChatVoice
What's the protein percentage on this senior formula?
Senior formula is 22% protein, 12% fat, with added joint support. Full ingredient list is on the product page.
My dog has been off her food — is that OK?
Anything about her not eating needs a vet, not me. I'll connect you with our vet partner now — they're on chat in seconds.
IngredientsCare guideVet partner
Type a question…● Voice
Buyer intent
Pin breed, age and harness size before adding to basket.
Adoomi turns 'will this fit my spaniel?' into a confident checkout — pulling life-stage from your product page, harness size from your sizing guide, and subscription delivery date from your fulfilment feed. Anything clinical goes to a vet partner.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
PetCocker spaniel, 12 wks
FormulaPuppy chicken
Harness sizeSmall (4kg-11kg)
SubscriptionMonthly start
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyOrder 921
PetCocker spaniel, 12 wks
FormulaPuppy chicken
Harness sizeSmall (4kg-11kg)
SubscriptionMonthly start
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin breed and age
Life-stage formula from your spec
STEP · 02
Size the harness
From your published sizing guide
STEP · 03
Pin subscription rules
Pause, cancel, delivery date
STEP · 04
Route the clinical
Anything off the retail line to a vet
Fig. 06.A · after-hoursOut-of-hours
Answer pet-shop questions after the practice has closed.
Most new-puppy owners search at 10pm. Adoomi answers life-stage, food-formula, harness-sizing and care questions from your product copy and routes anything that sounds clinical to your vet partner — even at midnight.
21:40
“Puppy formula for a 12-week cocker?”
Answered from product page
22:15
“Harness size for an 11kg spaniel?”
Sized from guide
23:30
“My puppy seems lethargic — what should I do?”
Routed: vet partner now
08:00
“Morning team queue”
Three vet referrals, two billing
Time back
Stop fielding the same protein-percentage questions on every formula.
Life-stage formulas, harness sizing, subscription pause-and-cancel, treat ingredients and care-guide questions get answered from your product page — the team handles only vet referrals and subscription billing disputes.
Before Adoomi
- Food-formula questions edge into vet-advice territory daily.
- Harness-sizing arrives without breed or weight.
- Same protein-percentage questions repeat per product.
- Subscription pause-and-cancel clogs customer service.
With Adoomi
- Life-stage answered from product page in seconds.
- Harness sized from breed and weight via your guide.
- Subscription rules applied from your published policy.
- Anything clinical routed straight to your vet partner.
Fig. 08.A · controlsTrust & safety
Retail answered — anything clinical always routes to a vet partner.
The bot answers what your product page says about formula, ingredients and life-stage. Symptoms, dosing, vaccine timing or anything clinical always routes to your vet partner — the line is hard and the routing is automatic.
01
Grounded answers
Responses come from your product pages, harness sizing guide and subscription policy — never invented.
02
Hard vet line
Anything that sounds clinical — symptoms, dosing, vaccines — always routes to your vet partner.
03
No health-outcome claims
The bot will not promise health outcomes from food, supplements or treats outside your product copy.
04
No invented sizing
Harness sizing always comes from your published guide and asks breed + weight before recommending.
05
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for pet stores works.
01
Connect content
Train Adoomi on your product pages, harness sizing guide, subscription rules and vet-partner routing.
02
Add the snippet
Add product-page chat, WhatsApp and Instagram routes — capture wherever pet owners compare formulas.
03
Test & go live
Review vet referrals, hand billing disputes to a person, refine answers over time.
FAQ
FAQs about AI chatbots for pet stores.
No. Anything that sounds clinical — symptoms, dosing, vaccines, illness — routes straight to your vet partner. The bot stays in retail.
Why this matters
Built for the way independent pet retailers actually convert.
Directional benchmarks from the platform, not guaranteed outcomes for every retailer.
Reply speed
Formula and harness questions answered instantly when trained on your product pages.
Coverage
Captures late-night puppy-owner browsing across the channels you've connected.
Routing guard
Owners hit a real vet partner the moment a question sounds clinical — never the bot guessing.
Start free
Stop losing puppy-owner checkouts to a vague feeding question.
Show Adoomi your product pages, harness sizing guide and vet-partner routing. We'll shape an assistant that answers confidently — and never crosses into clinical advice.
No vet adviceNo invented sizingGrounded answers
Fig. 12.A · Pet storesExplore
More Retail and E-commerce chatbots
- AI chatbot for Fashion retailersSee how Adoomi handles enquiries for fashion retailers.
- AI chatbot for Furniture storesSee how Adoomi handles enquiries for furniture stores.
- AI chatbot for JewellersSee how Adoomi handles enquiries for jewellers.