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All guides(35)

Get it live

Install Adoomi on Squarespace

The chat bubble live on every page of your Squarespace site, from one line of code.

Before you start

  • Your bot's Status is active How to check
  • Your website's address is in Allowed domains (comma-separated) How to check
  • You can sign in to Squarespace as the site owner or an administrator

About 5 minutes. You’ll do three things:

  1. copy the line
  2. paste it in the Footer code injection box
  3. check it's live

Squarespace has a box that puts code on every page of a site: the Footer box under Code Injection. Paste our <script> line in there once and you are done. There is no Adoomi extension to add, and no template to change.

Copy your snippet

  1. In the left sidebar click Bots, then click your bot's row.

  2. In the bot sidebar, under Go live, click Install.

  3. In the Install code card, stay on the Generic <script> tab.

    The CMS tabs give you the same line, so either works.

  4. Click Copy.

    The button reads Copied for a moment.

Add the code to Squarespace

  1. In a new tab, open the Squarespace dashboard for the site you want the bubble on.

  2. Open Settings › Advanced › Code Injection.

    Squarespace has moved this between menus over the years. If it is not there, type "code injection" into your site settings search.

  3. Click into the Footer box.

    Use Footer, not Header. The line belongs at the end of the page.

  4. Paste the snippet.

  5. Click Save.

Check it's live

  1. Open your website in a new browser tab.

  2. Look at the bottom-right corner of the page.

    The chat bubble sits there, unless you moved it in Appearance.

  3. Go back to your dashboard.

    Loading your own site is what tells us the snippet is in place, so do it in this order.

If it didn’t work

I can't find Code Injection in my settings

Check
Type "code injection" into the search box in your Squarespace site settings.
Fix
If the search turns up nothing, check Squarespace's own help for code injection to see what your site can use. In the meantime, send the snippet to whoever set the site up. Or email hello@adoomi.ai with your website address and we will work out the route with you.
Resolved when
The snippet is saved on the site and the bubble appears.

I saved the code but nothing appears

Check
Check the address in your browser bar. An editor or preview address is not your live site.
Fix
Open your own web address in a fresh tab and reload once. If it is still missing, go back to Settings › Advanced › Code Injection and check the snippet is in the Footer box and that you clicked Save.
Resolved when
The bubble appears on the live site.

The bubble is on my site but my dashboard says Not installed yet

Check
Compare the address you are visiting with the one in Allowed domains (comma-separated). Squarespace gives sites a built-in address as well as your own domain, and those are two different addresses.
Fix
Add the address you actually visit to Allowed domains (comma-separated), click Save, then reload your site.
Resolved when
The top bar shows Live on your site.

There are two chat bubbles on my site

Check
Look in both the Header and Footer boxes under Code Injection, and in any code block you added to a page.
Fix
The line is in two places. Delete one copy and click Save.
Resolved when
One bubble in the corner.

What this can’t do

  • There is no Adoomi extension for Squarespace — the install is one <script> tag in the Footer code injection box.
  • Code injection runs on the live site — the editor preview does not show the bubble.
  • Code added to a single page's own code block only covers that page — the Footer box is the site-wide one.

Next steps