01
Answers the listing questions
Council band, EPC, parking, school catchment and chain position — answered from the listing content you publish, in the applicant’s own language.
AI chatbot for property — from listing view to booked valuation.
Property enquiries arrive from a listing long after the office has closed, and they are nearly always the same handful of things: is it still available, what is the council band, what is the EPC rating, is there parking, is there a chain. Adoomi sits on the listing page itself, answers those from the listing content you publish, and turns the interest into a booked next step — a viewing, a valuation appointment, a callback with the address and property type already captured. Where an enquiry touches a mortgage, a yield, a valuation figure or a tenancy dispute, it stops and hands to a named person, because an assistant guessing at somebody's largest financial decision is worse than no answer at all.
Answers from the listingMortgage questions to your brokerValuations booked, never estimated
Fig. 01.A · Property and Real EstateInstant
Replies while they're on the listing
24/7
Evening and weekend enquiries
Grounded
Only your listings and published process
All sub-verticals
Explore property and real estate sub-verticals.
Each sub-vertical has its own page with sub-vertical-specific FAQs, chat examples and imagery.
Estate agents
Estate agents get the same questions on every listing — is it still available, the chain, the EPC rating, parking and school catchment — and Adoomi answers those from the listing page, turns buyers, vendors and landlords already reading it into named enquiries, and sends mortgage and legal questions to your broker or conveyancer.
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Letting agents
Letting agents lose evenings to applicants who were never going to fit, so Adoomi asks the tenant-fit questions upfront — bills included, pets, sharers, budget, move-in date, parking and the deposit scheme — and routes tenancy interpretation and deposit disputes to your property manager instead of answering them.
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Property management
Property managers wake up to unsorted overnight reports, so Adoomi triages leaks, lockouts and no-heating calls against your published process, captures the symptoms and access details for whichever out-of-hours contact you set, and files landlord questions about rent statements, gas safety and EICR renewals for the morning.
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Serviced accommodation
Serviced-accommodation guests ask about the check-in window, parking, pets, wifi, minimum stay and late arrival before they book, and Adoomi answers each from your own listing and repeats your published direct-booking rules — while never inventing an access code or an availability it cannot see.
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Fig. 02.A · pain quotesThe everyday problem
Listings get viewers when the office is closed
A listing does its best work in the evening, when the office is dark and the enquiry form is the only thing awake. Most of those viewers never become applicants: the question goes unanswered, the interest cools overnight, and the listing never shows you who it lost. Meanwhile the valuation enquiry that landed on Sunday goes cold, because that vendor asked several agents and one of them replied the same night.
Web07:42
“Is the Pembroke Terrace listing still available, and what's the chain?”
WhatsApp21:15
“Do you do free no-obligation valuations on a semi?”
IG DMSun
“Bills included on the Ashfield Mews two-bed? We've got a small dog.”
What you get
Three things it does between the listing and the appointment.
02
Books the next step
Viewings and valuations captured with the address, property type, preferred slot and whether the enquirer is a buyer, tenant, landlord or vendor.
03
Declines the advice questions
Mortgage, yield, valuation figures and tenancy disputes go to a named person or a broker booking. No opinion is offered on the way past.
Question coverage
What people ask on a listing page.
The enquiries that arrive across sales, lettings, management and short-stay — answered from the listing and process pages you have already published.
Is it still available, what is the chain, the council band and the EPC ratingFree valuations, what happens at a viewing, and how the offer process runsBills included, pets, sharers, parking, deposit scheme and referencingReporting a leak, a lockout or no heating, and what happens out of hoursCheck-in window, minimum stay, direct-booking rules and late arrival
a
Adoomi
ChatVoice
What do you reckon our flat is worth? Similar ones went for a lot last year.
I won't put a figure on it — valuations here are always done in person, and a number from me would be a guess dressed up as advice. What I can do is pass the request on: I'll take the address, the property type and a slot that suits, and it goes to the valuer with your details attached.
Fine. Also the boiler's out and there are kids in the house — it's 11pm.
That counts as an out-of-hours emergency under this agency's published process, so I'm routing it now rather than queuing it for the morning. I'll take the address, access details and whether there's any hot water. I can't diagnose the fault — that needs a Gas Safe engineer on site — and the out-of-hours contact is the one published on our contact page if you need it before then.
Council bandEPC ratingReport a repair
Type a question…● Voice
Buyer intent
A viewing enquiry that arrives ready to book
Adoomi asks the things a negotiator would ask before ringing back: which property, whether they are a buyer, tenant, landlord or vendor, their budget, the household and any pets for a rental, where they sit in a chain, and when they can actually view. A valuation request lands with the address, property type and a preferred slot attached instead of 'can someone call me?'. Your team rings the people worth ringing, and stops finding out mid-call that the applicant was always a hard no on pets.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
Enquiry typeValuation request
PropertySemi-detached house
Preferred slotWeekday evening
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 1793
Enquiry typeValuation request
PropertySemi-detached house
Preferred slotWeekday evening
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
Viewing, valuation or repair
STEP · 02
Identify the enquirer
Buyer, tenant, landlord or vendor
STEP · 03
Capture what's needed
Address, property type, slot
STEP · 04
Route to the right person
Negotiator, valuer, broker or manager
Fig. 06.A · after-hoursOut-of-hours
The overnight repair report and the Sunday-night valuation
Property enquiries do not respect office hours, and a few of them cannot wait for one. A tenant reporting a leak, a lockout or no heating at midnight is triaged against your own published process and pushed at whichever out-of-hours routing you have set, while a routine 'when is my next rent statement?' waits for the morning. Serviced-accommodation guests asking about a late arrival get the check-in and key-collection instructions you have published and nothing invented — if your pages do not cover it, the enquiry goes to the on-call contact published on your own contact page. Everything else is captured and queued, so the office opens to a sorted list rather than a pile of unread overnight messages.
20:40
“Council band and EPC on the Marlowe Mews flat?”
Answered from the listing
21:15
“Free valuation on a semi, Thursday evening?”
Captured with address and slot
22:30
“What would my mortgage repayments be?”
Declined, booked with your broker
08:00
“Morning list”
Viewings, valuations and triaged reports
Time back
The repeat listing questions leave the negotiator's day
Bills included, pet policy, deposit scheme, minimum stay, referencing steps, how viewings are arranged — the questions asked on every property, every evening, get answered from the listing content you already publish. What reaches your team is the work that earns the fee: the valuation appointment, the viewing that needs a key, the landlord who wants to talk about a renewal, the report that needs a contractor on site. Nobody spends Monday triaging a weekend of messages to find the ones that matter.
Before Adoomi
- The same listing questions repeat on every property, every evening.
- Enquiries sent after the office shuts are triaged on Monday, by which time the vendor has instructed someone else.
- Valuation requests arrive without an address or a property type.
- Mortgage and legal questions clog the negotiator's inbox.
With Adoomi
- The listing's own facts answered where the applicant is reading them, in their own language.
- Viewing and valuation enquiries arrive with the address, property type and a preferred slot.
- Mortgage questions become a broker booking; tenancy and deposit matters go to the property manager.
- Overnight repair reports arrive triaged, with symptoms and access details already captured.
Fig. 08.A · controlsTrust & safety
Mortgage, yield and valuation questions never get an answer here
Property enquiries run straight at advice an assistant has no business giving, so the boundary is drawn early and it is absolute. It gives no mortgage advice and no recommendation of any kind — a mortgage question becomes a booking with your broker or in-house adviser, and that booking is the handover, not a fobbing-off. It offers no view on rental yield or whether something is a good investment. It puts no figure on a property: valuations are done in person, and the assistant's job is to capture the address, property type and preferred slot and get the appointment in the diary. Tenancy interpretation, deposit deductions, disputes and eviction go to your property manager or legal partner with the question attached. You review every answer before it goes live, and none of this makes your agency compliant with anything. The chat window itself is EU-hosted, sets no tracking cookies, and applicant and tenant details can be exported or deleted on request under GDPR.
01
No mortgage advice
A mortgage question becomes a broker booking, never a figure and never a recommendation.
02
No valuation over chat
Valuations are done in person. The assistant captures the appointment request and estimates nothing.
03
No investment opinion
Yield and 'is it a good buy' questions route to a named person, with no view offered.
04
Tenancy stays with people
Disputes, deposit deductions and eviction go to your property manager or legal partner.
How it works
How an AI chatbot for property and real estate works.
01
Connect content
Connect your website so the assistant learns your listings, your fees and process pages and your published policies — and nothing beyond them. Anything that lives only in a brochure goes in as a document upload.
02
Add the snippet
Set the destinations before anything routes: the negotiator inbox for viewings, the broker for mortgage questions, the property manager for tenancy and deposit matters, and the out-of-hours contact for emergency reports.
03
Test & go live
Read every answer it proposes and try the mortgage and valuation questions on it yourself, then add one line to your website. Change a listing later and the answer follows the page.
FAQ
FAQs about AI chatbots for property and real estate.
Mortgage advice is never given. A mortgage question is handed to your broker partner or in-house adviser as a booking, with the enquirer's details and their actual question attached, so the handover is an appointment rather than a dead end. No figure and no recommendation is offered.
Valuations are always carried out in person. Asked what a property is worth, the assistant says it cannot put a figure on it, then captures the address, property type and preferred slot and captures it for the right member of your team to confirm. No estimate is given in the meantime.
Availability is answered only as your published listing states it. Holding no portal feed of its own, the assistant will not confirm a property is still on — it says it will check, and routes the specific availability question to a negotiator with the property and the enquirer's details attached.
Lettings and management run through the same assistant as sales: bills included, pet policy, deposit scheme, referencing steps and repair reporting are answered from your published content, while tenancy interpretation and disputes still route to your property manager. One assistant covers every listing you publish.
Tenancy interpretation stays with people. The assistant can describe your published referencing, deposit-scheme and reporting processes, but anything touching a specific contract, a deposit deduction, a dispute or an eviction routes to your property manager or legal partner — never an opinion.
Emergency reports are triaged against your own published process, 24/7. The assistant captures the symptoms, the address and access details, then routes to whichever out-of-hours contact you set, while routine reports queue for the morning. It diagnoses nothing: a boiler fault needs a Gas Safe engineer on site.
Investment advice sits outside the boundary entirely. Yield, return and 'is this a good buy' questions are captured and routed to the owner, agent or broker you name. The assistant states no view on the way past, because the answer depends on circumstances it cannot see.
Why this matters
It works on the listing, not in place of your portal
Most property chatbots try to be a second search interface over stock the visitor has already found. Adoomi does the opposite: it works on the page the visitor is already reading, answers from that listing's own content, and spends its effort on the next step — a booked viewing, a valuation appointment, a properly qualified applicant. It holds no portal feed of its own, so where current availability is concerned it says it will check and routes the question to a negotiator rather than confirming something it cannot see.
Replies while the listing is open
What a listing already states — availability wording, viewing arrangements, the facts on the page — answered evenings and weekends included.
Covers the out-of-hours report
Leak, lockout and no-heating reports triaged against your published process and routed to the contact you set.
Advice questions go to a person
Mortgage, valuation and tenancy questions reach a named person or a broker booking, with the enquiry attached.
Start free
Ask it what your house is worth, and watch it decline
The fastest way to judge it is on the questions you would least like it to get wrong: what would my mortgage cost, what is this place worth, can I stop paying rent until the boiler is fixed. Watch it decline each one and book the right person instead, then rewrite anything you would not put in front of a vendor. Start on the Free plan at £0 a month with 50 message credits; connecting the site, reviewing the answers and adding one line to your website runs to ~10 min.
No mortgage adviceValuations booked in personEvery answer reviewed first
Fig. 12.A · Property and Real Estate