01
Covers what reception repeats all week
How to register, consultation and follow-up fees, the insurers you are recognised by, what a health screen includes, video or in the room, and how referral letters are arranged.
AI chatbot for private GP clinics — reception's list, never the doctor's.
Private GP reception fields the same practical list all week: how soon can I be seen, must I leave my NHS surgery, what a consultation costs, do you take my insurer, what a health screen includes, video or in the room. Adoomi answers it from the pages you have approved, at any hour and in the patient's language. It goes nowhere near medicine — no symptoms, no medication, no results, no view on how quickly anyone needs seeing — and passes those to the clinician you name, message intact.
Reception's list, never the doctor'sNo diary, no records, no resultsGDPR export and deletion, EU only
Fig. 01.A · Private GP clinics24/7
Cover for the hours people compare
Your fees page
Where every figure comes from
Handover
What a symptom question becomes
Fig. 02.A · pain quotesThe everyday problem
People pay privately for speed, and an unanswered enquiry undoes it
Someone paying to be seen privately is buying a short wait, so a message nobody answers costs the appointment outright — the next clinic's page is one tab away. The practical questions arrive in the evening and on Sunday: registration, consultation and follow-up fees, insurer cover, what a health screen includes, whether tonight is possible. Reception is with patients when those questions come, and closed when most of them are typed.
Web07:42
“How soon could I actually be seen, and what does a consultation cost?”
WhatsApp21:15
“Do I have to leave my NHS surgery to register with you?”
IG DMSun
“Does the health screen include blood tests, and is it covered by insurance?”
What you get
What the assistant covers for a private GP clinic — and where it stops.
02
Builds the enquiry without a symptom question
What the appointment is for in the patient's own words, new or existing, insurer or self-funding, video or in person, and the days they can come — captured for reception to book.
03
Everything medical goes to a clinician
Symptoms, medication, repeat prescriptions, test results, insurer authorisation and "how soon should I be seen" each stop the assistant, surface your published guidance and reach the person you named.
Question coverage
What people check before they pay to be seen privately
Private patients compare on practicalities: how fast, how much, whether an insurer covers it, what is included. All of that is written on your site already, and the assistant repeats it at the hour it is asked. Symptoms, medication and results are not on that list and never will be.
Same-day availabilityConsultation feesInsurers recognisedRegistering and your NHS surgeryHealth screensVideo or in personReferral letters
a
Adoomi
ChatVoice
Do I have to leave my NHS GP to register with you?
Our registration page answers that directly — it says what registering with us does and does not change about your NHS surgery, and what we need from you to get started. I'll quote it rather than paraphrase, and I can take your details if you'd like reception to walk you through it.
I had bloods done last week. Can you tell me what the results mean?
Results aren't something I can look at or explain — I reach nothing like that, and reading them is a doctor's job. Our page sets out how results are released and who talks them through with you. I'm passing your message to the clinician now so they can call you.
RegisteringHealth screensGetting results
Type a question…● Voice
Buyer intent
The detail reception needs to offer a time, taken without a symptom question
A private GP enquiry is workable when it says what the appointment is for in the patient's own words, whether they are new to you, whether an insurer is paying or they are self-funding, whether they want video or the room, and when they can come. Adoomi takes exactly that and nothing further. No one is asked to describe symptoms in a chat window to earn an appointment, and no enquiry is ranked above another — reception holds the diary and the judgement.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
AppointmentGP consultation · new patient
Reason givenA review, plus a private referral letter
Who's payingInsurer listed on your fees page
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 2961
AppointmentGP consultation · new patient
Reason givenA review, plus a private referral letter
Who's payingInsurer listed on your fees page
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the appointment
Consultation, health screen or follow-up
STEP · 02
New or already with you
And what their NHS surgery has to do with it
STEP · 03
Insurer or self-funding
Exactly as your fees page lists it
STEP · 04
Route it
Medical to your named clinician, the rest to reception
Fig. 06.A · after-hoursOut-of-hours
The enquiries that decide where someone books arrive after nine
Private medicine gets researched at night. Adoomi keeps answering the published list then — fees, registration, insurers, what a screen covers, video or in person, private referral letters — so the enquiry does not go cold by Monday. A message describing a symptom gets no assessment whatsoever. It shows what your own site publishes — the clinic's line, 111 for urgent NHS advice, 999 in an emergency — flags it to the person you named, and says plainly a clinician replies when you open.
20:40
“"Can I be seen tomorrow, and what's the consultation fee?"”
Answered from your fees and services pages
21:15
“"Do I stay with my NHS surgery if I register?"”
Repeated as your registration page words it
22:30
“"I've had chest pain since this morning."”
Not assessed: your 999 and 111 wording shown, flagged
08:00
“Reception opens”
Named clinician already has the overnight one
Time back
Reception stops re-typing the fee list between patients
The private GP list is stable and published: consultation and follow-up fees, what a screen includes, the insurers you are recognised by, registration, video or in person, sick notes, referral letters. Answering from your own pages leaves reception free for the calls that need judgement — moving an appointment, a stalled insurer pre-authorisation, a patient set on one doctor. Each arrives briefed, by email alert to whoever you set or a WhatsApp handoff carrying what the patient wrote.
Before Adoomi
- The fee, insurer and registration answers get typed out again by whoever is free, and drift a little each time.
- Evening and Sunday enquiries go unanswered, and a private patient simply books the clinic that replied.
- A message describing chest pain lands in the same inbox as an invoice query, and neither gets opened until morning.
- Nobody can promise a time out of hours, so the enquiry gets left rather than answered at all.
With Adoomi
- Fees, insurers, registration, screens and formats come off your own pages at whatever hour, in the language the patient used.
- Enquiries arrive naming the appointment, who is paying, the format wanted and the days that work.
- A symptom message is not read at all — your published urgent-symptom instructions are shown and a named clinician is flagged.
- Reception opens to a queue it can work, with the overnight clinical one already in front of the right person.
Fig. 08.A · controlsTrust & safety
Nothing medical is answered, and the sensitive ones go to one named person
Adoomi answers only from your approved fees, insurer, registration and services pages. It will not discuss a symptom, call anything minor, advise on medication, read a blood test or scan, predict an insurer's decision, or judge urgency. All of it hands over to the clinician you name; safeguarding and vulnerable-patient messages reach one nominated person, not the reception inbox. Chats sit on EU servers, are exported or erased on a GDPR request, and keep patients' words out of logs.
01
Approved pages, nothing else
Fees, insurers, registration, services and formats come from content you signed off. Anything those pages do not cover becomes a handover rather than a plausible sentence.
02
Medicine is never attempted
No symptom discussed, no reassurance offered, no medication advised, no result read, no view on how soon anyone needs seeing. Each one ends the assistant's turn.
03
Urgent messages get your own words back
It cannot rank how serious anything is, so it does not try. It shows the instructions your site already gives patients out of hours and puts the conversation in front of a named clinician.
04
What a patient types stays sensitive
Chats are EU-hosted, exportable and erasable on request under GDPR, and nothing written in them is copied into logs. No tracking cookies are dropped.
How it works
How an AI chatbot for private GP clinics works.
01
Connect content
Connect the pages patients already read: fees, insurance, registration, the services list and your urgent-symptom instructions. That approved content is the only thing it may answer from.
02
Add the snippet
Set the destinations — anything medical to the clinician you name, anything sensitive to one person rather than the shared reception inbox, appointments and payments to the desk.
03
Test & go live
Read the answers it drafts before any patient does, put one line on your website, then keep the fee and insurer pages accurate, because those pages are what a patient is being quoted.
FAQ
FAQs about AI chatbots for private GP clinics.
Symptoms sit outside the assistant entirely. It offers no opinion, no reassurance that something sounds minor and no view on how quickly anyone should be seen, because each of those is clinical work. It repeats the urgent-symptom instructions your own site publishes and hands it to the clinician you named.
Availability is answered exactly as your pages word it — same-day clinics, typical waits, opening times — and no further. The assistant has no sight of your diary, so it never offers, holds or confirms a slot. It captures when the patient can come and reception books it the way they always have.
Results and prescriptions are always a handover: the assistant reads no blood test or scan, advises on no medication and issues or chases no repeat. What your site publishes about how results are released and how a private referral letter is arranged, it repeats, and the request goes to your team.
Insurer answers come only from your fees and insurance pages: who you are recognised by, what a patient needs before a first appointment, what self-funding costs. Whether one policy will authorise one appointment is the insurer's decision, so that enquiry goes to whoever handles it at the clinic.
Chats are sensitive from the first message. They are held on EU-hosted infrastructure, pulled out or wiped whenever a patient asks under GDPR, and nothing written in them reaches logs, which hold identifiers only. No tracking cookies are set. It is not a compliance sign-off.
Pricing runs on message credits: £0 a month for 50, £8 for 200, £20 for 500 and £75 for 4,000. Setting up means connecting your clinic site, reading the answers it proposes and adding one line to your website, which comes to ~10 min. Nothing is visible to a patient until the clinic signs it off.
Why this matters
The useful thing about it is the list of things it refuses
No number on this page is a result, because the honest claims about a GP assistant are structural ones. It reaches no diary, no record and no pathology system, so it cannot confirm a slot, look anyone up or tell a patient their results. It holds no clinical view, so reassurance is unavailable from it at any hour. What remains is the published list — fees, insurers, registration, services, formats, referral letters — answered whenever it is asked and in the patient's language.
Cover for the hours private patients research
Fees, insurers, registration, screens and appointment formats come straight off your own pages, in the patient's language, at whatever hour someone asks.
Why it never promises a time
The assistant cannot see, hold or book an appointment. It answers availability exactly as your pages state it and passes the request to reception.
Where anything medical lands
Symptoms, medication, results and "how soon" are never answered. Your published urgent-symptom instructions are shown and a named clinician is flagged.
From the guides library
Guides for Private GP clinics.
Start free
Ask it the question your reception dreads most
Connect your fees, insurance, registration and services pages, name the clinician anything medical should reach and the person who takes anything sensitive, then type "I've had chest pain since this morning, can I be seen tonight?" into it yourself and watch where it stops. No patient sees a word until you have approved it. Connect, review and add one line to your website and you are at ~10 min, with £0 a month covering 50 message credits while you decide.
£0 to try, no cardYou sign it off before it goes liveSet up in ~10 min
Fig. 12.A · Private GP clinicsExplore
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