01
Answers eligibility from your published terms
Minimum age, young-driver rules, licence classes and second-driver conditions, worded the way your terms word them — with nothing invented where the terms say nothing.
AI chatbot for car rental that answers from your hire terms
Renters ask the same things before they book: how old the main driver has to be, what the security hold is taken against, whether fuel is full-to-full, what happens over the mileage cap and whether the car can cross a border. Adoomi answers those from your published terms, 24/7 and in the renter's own language, then takes the dates, the branch and the class. Where your terms are silent, it says so rather than inventing a rule.
Answers from your hire termsTerms read back, not inventedEU-hosted conversations
Fig. 01.A · Car rental24/7
Answers before the flight lands
Terms-led
Read back, never improvised
On-call
Damage goes to a person
Fig. 02.A · pain quotesThe everyday problem
Renters compare desks at midnight and book whoever replies
Someone booking a hire car has several desks open in a browser and one question between them and a card payment — usually the age rule, or how big a hold you put on the card. Your counter is out on a damage check-in and the phone diverts, so the answer lands after they have booked somewhere else. Hire enquiries are won on the reply, not the rate.
Web23:05
“"Land at 11pm — is anyone still on the desk?"”
PhoneSun
“"Am I old enough to hire at 21, and what deposit do you hold?"”
Form07:10
“"Need a 7-seater Friday to Sunday. Can it go to France?"”
What you get
What comes off the counter, and what still needs the desk
02
Takes the dates, branch and class — not a booking
Pickup and drop-off branch, dates, vehicle class and the add-ons they asked about, captured for the desk. Nothing is reserved in chat, so no car is held that your system has not held.
03
Stops at cover, claims and live rentals
Excess and protection products are explained as your terms explain them, never recommended, and anything on a car already out goes to the person you name for on-call.
Question coverage
What renters ask before they hand over a card
Driver age, second drivers, the deposit hold, fuel policy, mileage caps and cross-border travel — answered from your published terms. Anything the terms leave open is handed to the desk.
Driver ageSecond driverDeposit holdFuel policyMileage capCross-border travelChild seatsOne-way hire
a
Adoomi
ChatVoice
Can I take it to France for a long weekend?
Cross-border travel is set out on our terms page — which countries are covered, the notice we need and what has to be arranged before you go. It doesn't put a charge against every country, and where it's silent I won't invent one; I'll pass the question to the desk with your dates.
And is it full-to-full on the compact?
Our terms page sets full-to-full for that class and offers pre-paid fuel as an add-on, so I'll give you its wording rather than paraphrase it. What is charged for missing fuel is on the same page, and I won't quote a rate from memory.
Fuel policyCross-borderMileage cap
Type a question…● Voice
Buyer intent
Dates, branch and class captured before the desk calls back
Hire enquiries stall on details renters are happy to give and nobody is free to ask for. Adoomi reads your age policy back, notes whether a second driver is coming, takes the pickup and drop-off branch, the dates and the class they are looking at, and records that the deposit terms were put in front of them. The desk opens something it can price, instead of 'how much for a car this weekend'.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
Driver ageGiven by the renter, checked at the counter
DatesPickup and return, in their own words
Branch and classWhere they collect, and what size
Second driverNamed in chat, for your counter to check
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyRes 4821
Driver ageGiven by the renter, checked at the counter
DatesPickup and return, in their own words
Branch and classWhere they collect, and what size
Second driverNamed in chat, for your counter to check
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Read the age rule
Straight from your published policy, not decided in chat
STEP · 02
Take the dates
Pickup and return times, and which branch
STEP · 03
Name the class
Size wanted, plus any add-ons asked about
STEP · 04
Hand to the desk
An enquiry the counter can price and confirm
Fig. 06.A · after-hoursOut-of-hours
Late landings, early flights, and a counter that is shut
Hire traffic peaks the evening before a trip and again in the small hours before a flight. Adoomi keeps answering from your terms page through both — minimum age, the young-driver rule, what the hold is taken against, whether mileage is capped, which borders are allowed — and captures the enquiry with dates and branch attached. A problem on a live rental at that hour is not answered: it goes straight to whoever you name for on-call.
22:10
“"Landing at 11 — will anyone be on the desk?"”
Branch hours read back, enquiry captured
23:25
“"What's the hold on a card for an SUV?"”
Answered from your terms page
01:40
“"I've kerbed a wheel — what do I do now?"”
Straight to the on-call name you set
07:30
“Desk opens”
Enquiries already carry dates and branch
Time back
Eligibility questions stop reaching the counter queue
The counter answers the same list all day, usually with someone waiting at the desk: how old must the driver be, is a second driver charged, does the hold have to go on a credit card, is it full-to-full, is the mileage capped, can it go on the ferry. All of it is in your terms and conditions already. What still reaches your team is the part that needs judgement — a damage question, a corporate account, an awkward one-way.
Before Adoomi
- The booking line rings while the counter is halfway through a damage check-in.
- Age, deposit and fuel questions repeat all day and never turn into a reservation.
- Evening enquiries arrive as 'how much for the weekend' with no dates on them.
- Someone with a problem mid-hire waits until the morning inbox is opened.
With Adoomi
- Terms questions are answered off your own page while the counter stays with the customer at the desk.
- Enquiries arrive with dates, branch, class and driver age already on them.
- Anything the terms do not settle is handed over instead of guessed at.
- Damage and live-rental messages reach the on-call name with the renter's words attached.
Fig. 08.A · controlsTrust & safety
Terms read back exactly; cover, claims and availability go to a person
Your hire terms are the whole source. The assistant will not invent a hold amount, a young-driver rule or a cross-border charge they do not state; where they are silent it says so and hands over. Cover is described as your terms describe it, never recommended, and none of this makes a hire company compliant with anything. Damage, breakdowns and anything on a live rental go to the person you name — an email alert carrying what the renter typed, or the conversation moving to WhatsApp.
01
Your terms, in your wording
Answers come from the hire terms, class list and branch pages you approved. Nothing outside them fills a gap, however standard a rule sounds elsewhere in the trade.
02
No charge that isn't published
Holds, young-driver rules, mileage charges and cross-border conditions are read back as your terms state them. Where the terms are silent, the assistant says so and hands over.
03
No car is held in the chat window
No fleet feed sits behind it, so nothing is reserved and no vehicle is confirmed free. Dates, branch and class are captured and passed to the desk to confirm.
04
Cover explained, never recommended
Excess and protection products are described as your terms describe them. Which one to buy is not the assistant's call, and no wording here makes a hire company compliant with anything.
05
Checked by you, hosted in the EU
Every answer is yours to check before a renter sees it. Hosting is in the EU, GDPR export and deletion are on request, no tracking cookies are set, and no conversation content goes into logs.
How it works
How an AI chatbot for car rental works.
01
Connect content
Connect your terms and conditions, class list, add-on page and branch hours. Those pages are the limit of what it may say — a question they do not settle becomes a handover rather than a guess.
02
Add the snippet
Set the routes: alerts to the desk for new enquiries, a named person for damage and anything on a live rental, and the WhatsApp number a renter can carry on with, their question attached.
03
Test & go live
Put your trickiest cross-border question to it, change whatever reads wrong, then add one line to your website. Setting it up end to end takes ~10 min.
FAQ
FAQs about AI chatbots for car rental.
Availability is not something the chat window can confirm — no fleet feed sits behind it. The assistant describes the classes your site publishes, takes the dates, branch and class wanted, then passes the enquiry to the desk, who check the system and come back.
Age rules come from your published policy and nowhere else — the minimum age, the young-driver rule and any licence-class limits, in your own wording. Where the terms are silent, the assistant says so and passes the question to the desk rather than filling the gap itself.
Insurance recommendations stop at a person. The assistant can describe what your terms include and how the excess works, but it will not advise which product to take or judge who needs one. None of this makes a hire company compliant with anything.
Live-rental problems are routed, not handled. Damage, breakdowns and accidents go to the person you named for on-call — an email alert carrying what the renter typed, or the conversation moving to WhatsApp so your team answers in their own words.
Bookings and payments stay in your own system. The chat window holds no cars and takes no card details. It captures the dates, branch, class, driver age and second-driver detail, then hands that to the desk to confirm and charge the way you already do.
Cost starts at £0 a month including 50 message credits; paid plans are £8 for 200, £20 for 500 and £75 for 4,000, and a credit is spent per AI answer. Pointing it at your terms and adding one line to your website takes ~10 min. Conversations are EU-hosted, with GDPR export and deletion on request.
Why this matters
Why a desk can leave this answering overnight
Nothing here is a performance claim. The assistant reads one source — the terms you approved — declines what those terms do not cover, and hands over with the renter's own words attached. Every one of those is testable on your own worst question before a renter ever sees it.
Cover for the pre-flight hours
Age, deposit, fuel and mileage questions answered off your terms page at the hours renters actually compare desks.
The only source it quotes
Nothing from general hire-trade practice fills a gap; an unpublished rule becomes a handover rather than an answer.
Where live rentals land
Damage, breakdown and accident messages go to the person you named, carrying what the renter typed to them.
Start free
Point it at your terms and conditions
Connect the pages that already carry your rules — terms, class list, add-ons, branch hours — then say who takes damage calls and where new enquiries should land. Read the answers before a renter does and change anything that reads wrong, then add one line to your website. Connecting, reviewing and publishing is ~10 min of work. The Free plan is £0 a month with 50 message credits, which is enough to test the age rule and the hold before a renter does.
No invented surchargesNothing reserved in chatCover never recommended
Fig. 12.A · Car rentalExplore
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