Handle what it brings you
The emails Adoomi sends you
Seven alerts you can switch on and off, three of them already on, and what a normal week of them looks like.
Before you start
- Nothing to set up first — three alerts are already switched on.
About 4 minutes. You’ll do three things:
- see which alerts are on
- change one
- know what a normal week brings
Adoomi can email you when something happens on your bot. There are seven of these alerts and you control each one. They all go to one address: the account email of whoever owns the workspace.
Three arrive before you touch anything — a new lead, a warning near your credit cap, and a failed payment. The other four are off, because they fire on things that happen many times a day on a busy bot.
| Alert | When it fires | On by default? | At most |
|---|---|---|---|
| New lead captured | A visitor sends the in-chat lead form. Only their first send counts. | Yes | One email per lead |
| Bot escalates a chat to a human | A visitor clicks the link that hands them over to a person on WhatsApp. | No | One an hour per conversation |
| Customer leaves negative feedback | A visitor gives one of the bot's replies a thumbs-down. | No | One an hour per conversation |
| Knowledge gap detected | The same question comes back unanswered five times inside seven days on one bot. | No | One a week per question, per bot |
| Stale source flagged by weekly scan | The Monday scan finds one of your knowledge sources has gone too long without a refresh. | No | One an hour per source |
| Approaching message cap (90% used) | A once-a-day check finds you have used 90% or more of this month's credits. | Yes | One a day |
| Billing failure | A card payment for your subscription is declined. | Yes | One an hour |
The alert names above are the exact wording on the settings page, so you can match a row to a tick box without guessing. Under Knowledge gap detected the page adds the count in plain words: 5+ unanswered questions on the same topic. The handover alert names the conversation it came from — What a handover snapshot holds explains what reaches you and what does not.
Change which alerts you get
In the left sidebar, under Workspace settings, click Notifications.
Read down the Trigger column to find the alert you want.
The rows are in the same order as the table above.
Tick or untick the box in the Email column.
A tick means it will reach you. An empty box means it will not.
Why the same alert does not arrive twice in a row
Each alert has a quiet period, and it is counted separately for each thing it is about. Two thumbs-down in the same conversation within the hour is one email. Two thumbs-down in two different conversations is two emails. Five leads in five minutes is five emails, because every lead is its own thing.
The knowledge-gap alert has the longest quiet period of the lot: seven days for the same question on the same bot. However many people ask it, you hear about it once a week at most.
Emails that arrive whatever you set
Four kinds of email sit outside the seven, and the tick boxes do not reach them:
- A booking confirmation or cancellation, when a visitor books through your Calendly link.
- A prompt to reconnect Calendly, when its connection to Adoomi stops working.
- A note that your subscription has ended and the workspace has moved to the Free plan.
- A confirmation that your workspace and its data have been deleted, after you ask for that.
Every alert carries a Manage notifications link at the foot, which drops you back on this same settings page.
The other two columns
The settings table has three columns. Email works today. Webhook sends the same events to a system of your own, and its boxes need two things before they will tick. First, a plan that includes webhook destinations: Scale or Advanced, and the pricing page says what comes with each plan. Second, at least one destination set up. Slack is not available yet, and its boxes stay greyed out.
If it didn’t work
An alert I switched on has never arrived
- Check
- Two likely reasons. Look up the alert's quiet period in the table above — a repeat about the same conversation, lead or source is held back. Then check your junk folder for mail from adoomi.ai.
- Fix
- If the quiet period explains it, wait for the next distinct event rather than another occurrence of the same one. If junk is holding the mail, mark it as safe so the next one reaches your inbox. If neither fits, email hello@adoomi.ai with the alert's name and roughly when it should have fired.
- Resolved when
- The next matching event puts an email in your inbox.
I get an email about my credits every single day
- Check
- That is Approaching message cap (90% used). It repeats once a day for as long as you stay at or above 90% of the month's credits.
- Fix
- It stops on its own when your credits reset, and straight away if you move up a plan — Running out of credits covers both. You can also untick it, but then nothing warns you before your bot stops writing answers.
- Resolved when
- The daily email stops, either because your usage dropped below 90% or because you turned the alert off.
The boxes in the Webhook column will not tick
- Check
- Hover one. It reads either Set up a destination first or Upgrade to enable webhook alerts, and the same wording is a link that takes you to the right place.
- Fix
- Click the link. If it says upgrade, webhook destinations come with Scale and Advanced — the pricing page lists what each plan includes. If it says set up a destination, add one first — see Send events to webhooks.
- Resolved when
- The Webhook boxes become tickable.
The alerts go to the wrong person
- Check
- Alerts go to one address only: the account email of the workspace owner. There is no second recipient and no per-alert address.
- Fix
- Set up a forwarding rule in that mailbox for mail from adoomi.ai, which takes a minute and needs nothing from us. If the workspace needs to belong to somebody else altogether, email hello@adoomi.ai with your workspace name and who it should be.
- Resolved when
- The right person is receiving the alerts.
I unticked an alert and one still turned up
- Check
- Look at when it was sent. An alert that was already queued when you unticked it still goes out — the queue empties about once a minute.
- Fix
- Nothing to do. The next event of that kind will not produce an email.
- Resolved when
- No further emails of that kind arrive.
What this can’t do
- Alerts go to the workspace owner's account email and nowhere else. You cannot add a second recipient, and you cannot send one alert to a colleague and another to yourself.
- The switches cover the whole workspace. You cannot have an alert on for one bot and off for another.
- The Slack column is not available yet.
- Calendly booking emails, the Calendly reconnect prompt, the end-of-subscription email and the workspace-deleted confirmation are not among the seven and cannot be switched off.
- Switching an alert off does not recall one already queued — that one may still arrive within the minute.
- Turning Approaching message cap (90% used) off means nothing warns you before your bot stops writing answers.