01
Clears the questions your desk repeats
Opening hours, where you stand on NHS and private, published check-up and hygienist fees, registration, what a first visit involves and how you handle emergency requests.
Dental AI for practices. Your 24/7 receptionist.
Adoomi answers the questions that bring patients to your site: whether you take NHS or private, what a check-up or hygienist visit costs, how to register, and how your emergency slots work. It works 24/7 in the patient's own language, so reception can finish with the person in front of it. Clinical questions, including how soon someone should be seen, go to the clinician you name, in the patient's own words.
Desk questions onlyNo answer without your pageNamed person for the clinical onesEU-hosted, GDPR export
Fig. 01.A · Dental practices24/7
Cover while the surgeries run
Desk only
The whole of what it answers
One person
Takes clinical and safeguarding
Fig. 02.A · pain quotesThe everyday problem
Reception is on the phone, taking a card payment and turning a surgery round
The dental version of that list arrives all week: are you taking NHS patients, how much is a check-up and a scale and polish, can you see my child, do you keep emergency appointments, is there parking. They land while reception is settling a bill, chasing a lab case and buzzing someone in. The ones typed on a Sunday evening get nothing back until Monday, by which time that patient has registered with a practice that replied.
Web08:31
“Are you taking NHS patients, or is it a waiting list?”
IG DM08:33
“Do you keep emergency appointments for people not registered with you?”
Email08:41
“What does a check-up and a scale and polish come to?”
What you get
What the assistant handles for a dental practice — and where it stops.
02
Captures the booking, never the tooth
NHS or private, new or existing patient, what the visit is for in the patient's words, workable days and the best number — captured for reception, because the assistant holds no appointment book.
03
Sends anything about a tooth to a clinician
Pain, swelling, a lost crown, medication, an X-ray or a plan that is priced at a consultation — each stops the assistant, surfaces your published emergency wording and reaches the person you named.
Question coverage
What patients settle before they register with a dentist
These are the questions a dental desk answers between patients. Each already has an answer somewhere on your website, and the assistant repeats it at whatever hour it is asked. Anything that turns on a tooth — pain, a break, a plan that needs pricing — never gets an answer here, only a handover.
Taking NHS patientsCheck-up and hygienist feesRegisteringEmergency appointmentsFirst visitNervous patientsParking and access
a
Adoomi
ChatVoice
How much are clear aligners, and how long do they take?
Our fees page publishes what we charge for a check-up and for hygienist appointments, but aligners are planned around your own teeth — the cost and the length of treatment come out of a consultation, not a chat window. I'd only be making a number up. Shall I put you down for one?
Also my gum's been bleeding when I brush. Should I be worried?
That one isn't mine — I don't read symptoms and I won't tell you whether to worry. Our contact page asks patients to ring the practice about anything like that, and 111 when we're closed. I'm passing what you've written to the clinician, with your details.
Aligners and whiteningHygienist visitsSpeak to the practice
Type a question…● Voice
Buyer intent
What reception needs before it rings back, asked without asking about the tooth
A dental enquiry is workable when it says who is asking and what for. Adoomi takes the desk-level detail your team asks anyway: NHS or private, new patient or already with you, whether it is a check-up, a hygienist appointment, something cosmetic or an emergency request, which days work and the best number. It never asks a patient to describe pain or point at a tooth to earn an appointment — that conversation belongs to a clinician, and reception can close the rest in one call.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
AppointmentNew patient · check-up
NHS or privatePrivate
Reason givenA clean, and a look at an old filling
When they can comeWeekday mornings
Contactcaptured@…
4 of 5 captured · 1 in progress
With AdoomiNew enquiry · ready#NP-4821
AppointmentNew patient · check-up
NHS or privatePrivate
Reason givenA clean, and a look at an old filling
When they can comeWeekday mornings
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Name the appointment
Check-up, hygienist, cosmetic or emergency
STEP · 02
NHS or private
And whether they're already with you
STEP · 03
Leave the tooth alone
No pain described to earn an appointment
STEP · 04
Send it on
Clinical to your named dentist, the rest to reception
Fig. 06.A · after-hoursOut-of-hours
Evenings and Sundays are when a chipped tooth goes looking for a dentist
Dental enquiries cluster where the practice is not: Sunday evening, the bank-holiday weekend, the hour after work. Adoomi keeps answering the published desk list then — hours, where you stand on NHS and private, fees as your page states them, registration, what a first visit involves. A message about a tooth gets no judgement at all. It shows what your own emergency page carries — the practice number, 111 when you are closed, 999 in an emergency — and flags it for the person you named.
Tue · 21:14
“"Are you taking NHS patients, or is it a waiting list?"”
Answered from your NHS and private page
Thu · 22:48
“"What do you charge for a check-up and a hygienist?"”
Fees repeated exactly as published
Sun · 19:05
“"Chipped a front tooth on a glass — can it wait?"”
Not judged: your emergency wording and 111 shown
Mon · 08:00
“Practice opens”
The flagged one is already with your on-call clinician
Time back
The same five questions stop reaching the desk mid-appointment
Every line of the dental desk list is on your website already — hours, the NHS and private mix, published fees, registration. Answering from there stops reception repeating itself between patients. The rest is what always needed a person: the appointment that must move around a lab date, the nervous patient who wants talking through, the tooth that was never the assistant's. Each lands as an email alert to the person you chose, or moves into WhatsApp in the patient's own wording.
Before Adoomi
- "Are you taking NHS patients" gets asked all week, and gets a slightly different answer depending who reaches the phone.
- Sunday-evening enquiries about a chipped tooth reach nothing at all, and by Monday the patient has rung the practice down the road.
- Nobody can tell from the inbox which unopened message is about a broken tooth and which is about moving a hygienist appointment.
- Aligner and implant enquiries get a rough number over the phone that the consultation then has to walk back.
With Adoomi
- The desk list — hours, NHS position, published fees, registration, first-visit practicalities — comes off your own site at any hour, in whatever language they use.
- Enquiries arrive with the appointment type, NHS or private, the reason in the patient's words and workable days already on them.
- Anything about a tooth is pointed at your published emergency wording and flagged to the clinician you named.
- Treatment that is priced at a consultation stays unpriced in chat, so nothing has to be unsaid later.
Fig. 08.A · controlsTrust & safety
The desk list is the whole job — anything about a tooth is a handover
Adoomi stops at the surgery door, answering only from pages you approved: hours, NHS and private, fees. It will not read a symptom or an X-ray, name a cause of pain, suggest a painkiller or antibiotic, price a plan set at consultation, or say how soon to be seen. Each stops it and emails the clinician you name. Child and safeguarding enquiries go to one named person, not reception. Chats are EU-hosted, GDPR-erasable, and logs hold no message content. None of it is compliance.
01
Your pages are the whole source
Hours, the NHS and private position, published fees, registration and policies come from content you approved. A question they do not settle gets a handover instead of a guess.
02
The tooth is never discussed
No reading of pain, swelling or bleeding, no cause named, no painkiller or antibiotic suggested, no X-ray interpreted, no view on how soon anyone should be seen.
03
Treatment plans stay unpriced
Aligners, implants and large restorations are quoted at a consultation, so the assistant gives no figure at all — it says where the price is set and captures the enquiry.
04
Emergencies get your own wording
For anything urgent it repeats what your emergency page publishes — the practice line, 111 when you are closed, 999 in an emergency — and flags the message to a named clinician.
05
Children, safeguarding and the data
Child and safeguarding-adjacent enquiries reach one named person, not the reception inbox. Chats stay on EU infrastructure, are erasable under GDPR, and put no message content into logs.
How it works
How an AI chatbot for dental practices works.
01
Connect content
Connect the pages patients already read — your NHS and private position, the fee list, registration, first visits and your emergency instructions. Those pages are the ceiling on what it may say.
02
Add the snippet
Say where things land: the clinician you name for anything about a tooth, a named person for child and safeguarding enquiries, reception for appointments and payments.
03
Test & go live
Sign off every answer before a patient meets one, then add one line to your website. Keep the fee and NHS pages current, because that content is the whole of what the assistant may say.
FAQ
FAQs about AI chatbots for dental practices.
Anything about a tooth is a handover. The assistant does not read pain, name a cause, comment on swelling or bleeding, suggest a painkiller or antibiotic, or say how soon anyone should be seen. It shows the emergency wording your own page carries and passes the message to the clinician you named.
Published fees are repeated exactly as your fee page words them — check-up, hygienist visit, examination. Treatment planned around one mouth, such as aligners, implants or a large restoration, carries no figure here: the assistant says the price is set at a consultation and captures the enquiry.
Your NHS-and-private page is the only source for that, and the assistant repeats what it says, waiting list included if that is how you have worded it. Where the page has gone out of date it will still answer from it, which is why keeping that one page current does most of the work.
Enquiries involving a child, or anything safeguarding-adjacent, reach the one person you nominate, not the reception inbox the whole practice can open. The assistant handles none of it itself: it captures what was written, hands it over and says a person will be in touch.
Dental records are the sensitive part of your world, and the chat is handled the same way. Conversations sit on EU-hosted infrastructure, can be exported or deleted on request under GDPR, and their content never reaches logs. The chat window sets no tracking cookies, and none of it is compliance sign-off.
Message credits set the price: £0 a month covers 50 of them, then £8 for 200, £20 for 500 and £75 for 4,000. One credit is one AI answer, so the reply that declines a tooth question and hands it on still spends one. Connecting the site, reading the answers and adding one line takes ~10 min.
Why this matters
Narrow by construction, because reception and treatment are different jobs
A dental assistant is worth judging on what it structurally cannot do, not on a number in a case study. This one answers from nothing except pages you approved. It cannot put a figure on aligners or an implant, because that is decided at a consultation with a mouth in front of the dentist. It cannot form a view on a tooth. What it can do runs at every hour, in the patient's language: the NHS and private position, published fees, registration, first visits, emergency-request policy.
Cover for the hours patients look you up
NHS position, published fees, registration and first-visit questions are answered from your own pages whenever they are asked, in the patient's language.
How a treatment plan leaves the chat
Aligners, implants and large restorations get no figure from the assistant — it says the price is set at a consultation and takes the enquiry instead.
What every tooth question becomes
Pain, swelling, medication and X-rays are never answered. Each one surfaces your published emergency wording and reaches the clinician you named.
From the guides library
Guides for Dental practices.
AI Receptionist for Dentists: What It Does & Costs
What it answers from your own published pages, what it hands straight to a clinician, and where a website assistant genuinely helps a dental front desk — written for practice managers, not vendors.
Read the guideDental Answering Service Options: What Each Covers
A dental answering service is anything that answers patients while the desk is busy or closed. That covers human call answering, an AI voice on the line, a virtual receptionist, or a written assistant on the practice's website. Here is what each covers, and what each costs.
Read the guideStart free
Give it your fees page and see where it refuses to go
Connect your fees, NHS-and-private, registration and emergency pages, say who fields anything clinical and who takes a child or safeguarding enquiry, then type "how much are aligners and my tooth is throbbing" into it yourself. A patient sees none of it until you have read it and agreed to it. Connecting the site, reading the answers and dropping one line into your page comes to ~10 min; the Free plan gives you 50 message credits at £0 a month while you decide.
£0 to start, no cardYou read it before patients do~10 min to set up
Fig. 12.A · Dental practicesExplore
More Healthcare chatbots
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- AI chatbot for Physiotherapy clinicsSee how Adoomi handles enquiries for physiotherapy clinics.