01
Answers the fit questions from the listing
Bills, pets, sharers, students, parking and the deposit scheme, read back from what your rental listing and process pages already state — and nothing beyond them.
AI chatbot for letting agents that pre-qualifies applicants on the listing.
Adoomi sits in the chat window on your own site and answers what your rental listings actually state — bills, pets, sharers, parking, which scheme the deposit sits in, how referencing runs. Then it asks what a negotiator would ask before ringing anybody: household, guarantor, employment context, move-in date, what they have in mind monthly. What reaches your team is an applicant brief rather than another 'is this still available?'.
Answers from your rental listingNo tenancy interpretationDeposit calls go to a person
Fig. 01.A · Letting agents24/7
Evening and weekend enquiries
Fit-first
Household, pets and guarantor asked
Hands over
Tenancy, deposit and lending calls
Fig. 02.A · pain quotesThe everyday problem
The pet question comes up after the negotiator has dialled.
Bills, pets, sharers, guarantor, move-in date — the questions that decide whether a tenancy happens at all, asked one applicant at a time, on the phone, after somebody has already picked it up. A call can run its whole course before anyone mentions the dog. Meanwhile the applicants who would have fitted message in the evening, hear nothing until the office opens, and view something else on the Saturday.
PhoneWeeknight
“Bills included at Halton Gate? And would you take a cat?”
WhatsAppSunday
“Three of us sharing, one is a student — would we need a guarantor each?”
FormBank holiday
“Has the Brayton Fields flat gone? Nobody has come back to me.”
What you get
What it settles before a negotiator rings, and what it hands on.
02
Builds the applicant brief before the call
Household, guarantor, employment context, move-in date and what they have in mind monthly, captured on the listing and emailed to whoever you name.
03
Refuses the tenancy and lending questions
Notice periods, deposit deductions, eviction and buy-to-let borrowing go to your property manager, legal partner or broker, carrying the applicant's own words.
Question coverage
The questions a rental listing gets asked every week.
Applicant-fit questions on the listing itself, plus the landlord who wants to know how you take a property on — answered from your own rental listings, referencing pages and deposit information, in whatever language they write in. Anything your pages leave open, it flags as open, then takes the applicant's details rather than improvising an answer.
Bills includedPet policySharers and studentsGuarantor neededDeposit schemeHow referencing worksMove-in dateLandlord instruction
a
Adoomi
ChatVoice
How long is the minimum tenancy, and is there a break clause?
The listing puts the minimum term at twelve months, and that is its wording rather than my reading of it. The break clause I will not interpret — that is the agreement talking, not me. Shall I put the terms to the lettings team with your name on them?
Okay. Could you also send me everything you have got under £1,800 with a garden?
Searching the stock is not something I do — I answer on the listing you are reading. What I can do is take the budget you have in mind, the area, the garden and your move-in date, and pass that to the team so they put forward what actually fits.
Minimum termGuarantorDeposit scheme
Type a question…● Voice
Buyer intent
An applicant brief instead of 'is this still available?'.
It asks what you would ask anyway, before a phone is picked up: who is moving in and how many of them, whether there are pets, whether anyone can act as guarantor, what they do for work in broad terms, when they want to move and what they have in mind monthly. That arrives as an email alert to whoever you nominate, with their original question attached. If they would rather finish with a person, it moves to WhatsApp carrying what they have already said.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
HouseholdTwo adults, one small dog
GuarantorAvailable if needed
Move-inEarly next month
Contactcaptured@… · Budget · captured in chat
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyLet 412
HouseholdTwo adults, one small dog
GuarantorAvailable if needed
Move-inEarly next month
Contactcaptured@… · Budget · captured in chat
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Read the listing back
Bills, pets, parking, deposit scheme
STEP · 02
Ask the fit questions
Household, guarantor, employment context
STEP · 03
Pin the move
Preferred date and what they can spend
STEP · 04
Send it on
Email alert to the lettings inbox you name
Fig. 06.A · after-hoursOut-of-hours
The listing keeps answering after the office locks up.
Rental hunting happens after work and at weekends, which is exactly when nobody is on the phone. The chat window answers from the same listings and process pages your negotiator would quote — what the listing states about bills, pets and parking, how referencing runs, which scheme protects the deposit — in whatever language the applicant writes in. What it will not do is confirm a rental is still available, because it holds no feed of your stock.
Weeknight
“Are bills included at Halton Gate?”
Answered from the listing
Late evening
“Would you accept a dog on this one?”
Listing wording read back, dog flagged
Sunday
“Can we get our deposit back early?”
Declined; sent to the property manager
Monday opening
“The lettings queue”
Briefs ready, one deposit query flagged
Time back
The fit questions stop arriving one phone call at a time.
Bills included, pets, sharers, students, parking, what the listing states about the council tax band, how referencing works, what a holding deposit is for — all published already, all asked again on every rental. Answered in the chat window, they stop being somebody's afternoon. What reaches your team is the viewing that needs a key, the landlord asking about a renewal, and the applicant whose brief already says yes to the things that matter.
Before Adoomi
- The same fit questions asked again on every rental — bills, pets, sharers, guarantor, parking.
- Negotiators finding out mid-call that it was always going to be a no on the dog.
- Evening enquiries sitting unread until somebody opens the inbox on Monday.
- Landlord instruction questions landing in the same place as applicant chat.
With Adoomi
- Fit questions answered from the listing itself, in whatever language the applicant writes in.
- Household, guarantor, move-in date and budget captured before anybody picks up a phone.
- Evening enquiries answered where your pages allow it and captured where they do not.
- Tenancy and deposit matters going to your property manager, buy-to-let to your broker.
Fig. 08.A · controlsTrust & safety
Tenancy terms belong to the agreement, not to the assistant.
It repeats what your rental listings and process pages state, and stops there. No reading of a tenancy agreement, no view on a notice period, no ruling on whether a deposit deduction is fair — those reach your property manager or legal partner as an email alert carrying the applicant's own words, or on WhatsApp if they would rather keep typing. Buy-to-let mortgage questions become a booking with your broker. None of this makes your lettings operation compliant with anything.
01
No tenancy interpretation
Notice periods, break clauses and what an agreement means go to your property manager or legal partner. The assistant describes your published process and stops.
02
Deposit calls belong to a person
Deduction and check-out disagreements are handed over, never argued in the chat window. No view is offered on whether a deduction is fair.
03
No lending or yield advice
Buy-to-let borrowing and 'is it a good investment' questions become a booking with your broker or a person you name. No figures, and no opinion on the way past.
04
Availability is never confirmed
The assistant holds no feed of your rentals and runs no search of its own. It answers what the listing states and routes the availability question to a negotiator.
05
Applicant details stay in the EU
Household and contact details are EU-hosted, exportable or deletable on request under GDPR, and no message content goes into logs. You review every answer first.
How it works
How an AI chatbot for letting agents works.
01
Connect content
Give it your rental listings and the pages behind them — referencing steps, deposit scheme, holding-deposit terms, landlord fees. What is not on your site is what it declines.
02
Add the snippet
Name the destinations first: the lettings inbox for briefs, your property manager for tenancy and deposit matters, your broker for buy-to-let, a WhatsApp number for people who prefer typing.
03
Test & go live
Try the awkward ones yourself — notice period, deposit deduction, is it still available — and watch it decline each. Then add one line to your website. Change a listing and the answer follows.
FAQ
FAQs about AI chatbots for letting agents.
Tenancy interpretation is never done here. The assistant describes the referencing steps, deposit scheme and holding-deposit terms you publish, but a question about a notice period, a break clause or what a specific agreement means goes to your property manager or legal partner with the applicant's words attached.
Availability comes from the listing and nowhere else. The assistant holds no feed of your stock and cannot see this morning's applications, so it will not tell an applicant a property is still on — it captures the enquiry and routes it to a negotiator, naming the rental they were reading.
Property search sits outside what it does. The assistant answers on the listing the applicant is already reading and captures what they are after — household, pets, move-in date, what they can spend — so your team can put forward what genuinely fits. It builds no shortlist of its own.
Deposit deductions and check-out disagreements go straight to your property manager. The assistant offers no view on whether a deduction is fair, describes only the scheme and process you publish, and hands the enquiry over as an email alert — or on WhatsApp if the tenant would rather keep typing.
Landlord enquiries are captured, not answered beyond what you publish. The assistant describes your management options and fees from your own pages, then routes the enquiry to whoever takes new instructions. Borrowing and yield questions get no advice and no figures — they go to your broker as a booking.
Pricing starts at £0 a month on the Free plan, which carries 50 message credits, then £8 for 200, £20 for 500 and £75 for 4,000. One credit is one AI answer. Setting up means connecting your site, reading what it proposes to say and adding one line to your website, which runs to ~10 min.
Why this matters
The parts that do not change from one applicant to the next.
These are not results being promised. They describe how the assistant is wired on a lettings enquiry — and every one of them is something you can push on yourself, in your own chat window, before an applicant ever opens it.
The single source it draws on
Bills, pets, sharers, parking, deposit scheme and referencing steps, read back from your own rental pages with nothing added from anywhere else.
Evening and weekend enquiries
An applicant reading a rental at the weekend gets the listing's own answers, and whatever your pages do not settle waits as an email alert for the morning.
Tenancy, deposit and lending calls
Notice periods, deduction disputes and buy-to-let borrowing reach your property manager, legal partner or broker with the applicant's question attached.
Start free
Try it on the deposit question you dread most.
Point it at your rental listings, your referencing and deposit pages and your landlord terms, then name the destinations: the lettings inbox for applicant briefs, your property manager for tenancy and deposit matters, your broker for buy-to-let questions. Read what it proposes to say to an applicant, change anything you would not send yourself, and add one line to your website. That runs to ~10 min; the Free plan is £0 a month with 50 message credits.
No tenancy interpretationNo buy-to-let adviceYou sign off every answer
Fig. 12.A · Letting agentsExplore
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