01
Works the published practice list
Registration and record transfers, consultation fees, the vaccination courses you publish, health plans, travel appointments and opening times — each straight off the page that already carries it.
AI chatbot for veterinary practices — registration and fees, never the animal.
A vet practice inbox is mostly one list: are you taking new clients, how do records move from our old vet, what does a consultation cost, which vaccinations you give and when, who do we ring once you close. Adoomi answers it 24/7 from pages you approved, in the owner's language, while the team is in surgery. It says nothing about an animal — no symptoms, no medicines, no dosing, no ruling on what can wait. It repeats your published out-of-hours instructions and flags the message on.
Nothing clinical, everYour out-of-hours wording repeatedEU-hosted, deletable on request
Fig. 01.A · Veterinary practices24/7
Cover once the surgery closes
Front desk
How far the assistant goes
Named
Who takes the sensitive ones
Fig. 02.A · pain quotesThe everyday problem
Reception is holding a cat, a card machine and the phone
Nearly everything ringing a vet reception is admin: registering, transferring records, the consultation fee, which puppy vaccinations your own schedule sets, whether you run a health plan, what a travel appointment involves. It all lands while the vet is mid-consult and somebody is being checked out at the desk. The owner who cannot get through books boosters with the practice that answered — and the one whose dog is genuinely unwell is queued behind a flea-treatment question.
Web07:42
“Are you taking new clients and how do I register my pet?”
WhatsApp21:15
“What does a consultation cost, and is a nail clip included?”
IG DMSun
“What vaccinations does my puppy need?”
What you get
What the assistant handles for a veterinary practice — and where it stops.
02
Takes the booking details, not the symptoms
Species and name, registered or transferring in, what the visit is for in the owner's words, when they can come and the best number — captured for reception, who books the slot the assistant cannot.
03
Sends the animal's problem to a vet
An unwell pet, medicines, dosing and "is this an emergency" all stop the assistant. It repeats the out-of-hours instructions on your own page and flags the message to your on-call contact.
Question coverage
What owners want answered before they register a pet with you
The desk list — registration, fees, vaccinations, plans and travel paperwork — answered off your own pages; anything about the animal itself goes to a vet and out-of-hours messages pointed at the line you publish.
Taking new clientsMoving from another vetConsultation feeVaccination coursesHealth plansTravel paperworkOut-of-hours
a
Adoomi
ChatVoice
What do we need sorted for a pet passport if we're driving abroad this summer?
Our travel page sets out what the appointment covers, what you need to bring and that you should start well before you go. I won't promise the paperwork will be ready for a particular date — the vet confirms that — so I'll take your details and your travel month for them.
Also, is it normal for her to be off her food since her jab?
I can't tell you what's normal after a vaccination — that's for a vet, not a chat window. Our contact page tells anyone whose pet seems unwell to ring the surgery, or the out-of-hours line listed there when we're closed. I'm flagging your message to the team now.
Travel paperworkHealth plansOut-of-hours
Type a question…● Voice
Buyer intent
The enquiry turns up with the animal and the reason already on it
"My dog needs an appointment" costs reception two calls before anything can be booked. Adoomi asks the desk-level questions instead: which animal and species, registered with you or transferring in, what the visit is for in the owner's own words, when they can come and the best number. It never asks an owner to describe symptoms as the price of being seen, and it never offers the time itself — your team books, from an enquiry they can act on immediately.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
AnimalSpaniel, adult
ClientTransferring practice
Visit forBoosters (owner's words)
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 3190
AnimalSpaniel, adult
ClientTransferring practice
Visit forBoosters (owner's words)
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Which animal
Species, name, registered or transferring
STEP · 02
What the visit is for
The owner's own words, not a symptom list
STEP · 03
When they can come
Days, times and the best number
STEP · 04
Where it goes
Anything clinical to the vet on call
Fig. 06.A · after-hoursOut-of-hours
Closed is when owners start worrying and reading
Evening is when an owner looks your practice up — to check Saturday opening, or because something is wrong at home. Adoomi keeps working the published list at those hours, so the desk opens to a sorted queue, not an answerphone. About an unwell animal it makes no judgement at all. It shows the instructions on your own emergency page, points the owner at the out-of-hours number published there, and flags the conversation to your on-call contact. It escalates; it examines nothing.
20:40
“Are you taking new clients, and how do records transfer?”
Answered from your registration page
21:15
“What does a consultation cost?”
Answered as published, enquiry captured
22:30
“My dog has been vomiting all night”
Not judged — your out-of-hours line surfaced, flagged
08:00
“Surgery opens”
On-call contact already has the overnight one
Time back
The admin comes off the phone so the consulting list can run
Registration, consultation fees, the vaccination courses you publish, health plans, travel paperwork, repeat flea and worm orders — every one of those is already on your website, and every one costs somebody a call. Adoomi serves them from the page. What still needs a person always did: the unwell animal, the insurance claim form, the owner asking about end-of-life care. Each reaches a human with what the owner actually wrote, handed over on WhatsApp or emailed to whoever you nominate.
Before Adoomi
- Registration, fee and vaccination questions get asked all day and answered by whoever can put the phone down.
- Evening enquiries reach the answerphone, and the new client registers with the practice that picked up.
- A message about a poorly rabbit sits in the same inbox as a flea-treatment order until somebody reads both.
- Travel-paperwork answers vary with who replies, because the detail is on a page nobody quotes exactly.
With Adoomi
- The published desk list is answered at any hour, off your own site, in the owner's language.
- Booking enquiries arrive with the animal, the reason and the owner's availability already captured.
- Anything about an unwell animal is pointed at your out-of-hours instructions and flagged to the on-call contact.
- End-of-life enquiries reach one named person instead of the inbox the whole practice can read.
Fig. 08.A · controlsTrust & safety
It talks about the practice, never about the animal
The assistant works from your approved pages, and stops. It will not say whether symptoms are serious, suggest something to give at home, advise on a dose, read a result, judge whether a visit can wait, or promise paperwork by a date. Each is a handover: your own emergency wording is repeated and the enquiry goes where you set it — end-of-life and distressed owners to one person, not the whole desk. Owner messages sit on EU servers, exportable or erasable under GDPR, never logged.
01
Only what you published
Registration, fees, vaccination courses, plans and travel paperwork come from pages you approved. Where they are silent, the assistant says so rather than filling the gap.
02
Never about the animal
Symptoms, medicines, dosing, results and whether something can wait until morning are never answered. Any of them ends the reply and starts a handover to your team.
03
Out-of-hours, as you wrote it
For an unwell animal it repeats your practice's own published emergency instructions and flags the message to your on-call contact. It never decides how urgent anything is.
04
Sensitive to one person
End-of-life and distressed-owner enquiries go to one person you have named, not a shared inbox. Chats stay on EU servers, are exportable or erasable under GDPR, and never enter a log as content.
How it works
How an AI chatbot for veterinary practices works.
01
Connect content
Give it your registration, fee, vaccination-schedule and travel pages, plus the page carrying your out-of-hours instructions. Those pages are the only source it may draw on.
02
Add the snippet
Say where things go: the on-call contact for anything overnight, a named person for end-of-life enquiries, reception for bookings and paperwork.
03
Test & go live
Approve every answer before an owner sees one, then put a single line on your website and keep the source pages current — the assistant is only ever as right as the page behind it.
FAQ
FAQs about AI chatbots for veterinary practices.
New-client registration is answered straight from your practice pages: whether you are open to new clients, what you need from an owner, how records are requested from a previous vet and which species you see. Reception gets the captured details and makes the appointment, which is never the assistant's step.
Symptom messages stop the assistant dead. It does not say whether an animal is in danger, suggest anything to give at home or decide whether a visit can wait — it repeats the wording on your own emergency page, points the owner at the out-of-hours number published there, and flags the chat.
Vaccination answers come from your published schedules and nowhere else: the puppy and kitten courses you run, which boosters you give, what owners should bring. Whether one animal is due is a clinical record question, so it is captured for a nurse or vet rather than answered.
Travel enquiries are answered from your own animal health certificate page — what the appointment covers, what you need to see, how far ahead to start. The assistant never promises paperwork will be ready for a particular trip, because your vet confirms that, not a chat window.
Euthanasia and bereavement messages go to one named person, never a shared desk inbox. The assistant repeats only what your own page says about home visits or arrangements, keeps the wording plain, and hands over at once with the owner's message carried across.
Pricing starts free: £0 a month, 50 message credits. From there £8 takes it to 200 credits, £20 to 500, £75 to 4,000. Setup is ~10 min: point it at the practice site, read the answers it drafts, drop one line onto your website. Nothing reaches an owner until the practice has approved it.
Why this matters
Narrow on purpose, in a setting where a guess costs an animal
This page carries no performance claim, because the facts worth having are structural. The assistant cannot answer from anything except the pages you approved, cannot price a procedure that depends on the animal in front of the vet, and cannot form a view on whether a sick pet can wait. What it does do happens at every hour, in the owner's language: registration, fees as published, the vaccination courses you list, health plans and travel paperwork.
Cover after the surgery closes
Registration, fees, published vaccination courses and travel paperwork come back off your own pages at whatever hour an owner asks, in their language.
How far it goes
Symptoms, medicines and "is this an emergency" are never answered — each stops the assistant and repeats the out-of-hours instructions your practice publishes.
Who takes the hard ones
End-of-life enquiries and distressed owners reach the individual you nominate rather than the reception inbox everybody can read.
Start free
Point it at the pages owners already read
Connect your registration, fees, vaccination and travel pages plus the one carrying your out-of-hours instructions, say who takes an emergency overnight and who takes an end-of-life enquiry, then type your worst-case message into it before an owner does. That takes ~10 min; the Free plan gives 50 message credits at £0, and an owner sees nothing you have not approved.
£0 buys 50 messages to tryNothing goes live unapprovedCancel any month
Fig. 12.A · Veterinary practicesExplore
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