01
Answers the counter questions from your pages
Opening times, what is on the menu, free-from tags, dogs, buggies, wifi and takeaway — answered while the person on the bar keeps making coffee.
AI chatbot for cafés. It answers while you serve.
Adoomi handles the questions that arrive before anyone walks in: opening times and bank holidays, the breakfast and lunch menu, whether dogs and buggies are welcome, and whether they can sit with a laptop. Answers come at any hour, in the customer's own language, so the queue keeps moving while one person is on the bar. It repeats the free-from tags your menu publishes; whether a bake is safe for an allergy goes to whoever is on your counter today, in the customer's own words.
Trained on your café's pagesFree-from tags repeated, not judgedYou approve every answer
Fig. 01.A · Cafes24/7
Answers before you unlock
Never
A bake declared safe for an allergy
~10 min
Connect the site, review, go live
Fig. 02.A · pain quotesThe everyday problem
One person on the bar, and the phone ringing through the rush
A café's busiest hour is also the hour it is least able to answer anything. The phone rings while the milk is steaming, so it goes to voicemail. A message asking whether you are dog-friendly sits unread until the lull. Somebody wanting a table for brunch on Sunday gives up and books the place with the online form. None of it needed you: your opening times, your menu and your dog policy are already published. They just were not read, and the customer asked instead.
Voicemail09:12
“'Are you open on the bank holiday?' — picked up after the rush, called back at three.”
Web21:40
“'Is the carrot cake gluten-free? My son is coeliac.'”
WhatsAppSun
“'Can I bring the dog, and is there wifi if I work for an hour?'”
What you get
What it answers while you are on the bar.
02
Repeats a free-from tag, never an assurance
Your published tags are what it can say. Whether this morning's bake is safe for an allergy goes to whoever is in the kitchen, in the customer's own words.
03
Catches the cake and catering enquiries
Date, numbers, flavour, dietary requirement and a contact, captured in one pass and sent to your kitchen lead. It quotes no price and promises no slot.
Question coverage
What customers ask before they walk in
Opening times including bank holidays, today's breakfast and lunch menu, which items carry a vegan, gluten-free or dairy-free tag, whether dogs and buggies are welcome, wifi and how long somebody can sit, takeaway and what you serve all day — all answered from your own pages. Allergy confirmation, cake orders and private hire go to a person instead.
Opening times and bank holidaysToday's breakfast and lunch menuVegan, gluten-free, dairy-free tagsAllergens — the kitchen decidesDogs and buggiesWifi and how long you can sitCake and catering orders
a
Adoomi
ChatVoice
Can I bring the dog in, and do you have wifi?
Both are on our visitor-information page: it says where dogs are welcome and how the wifi works, and I can read that back to you. If it's out of date, the team will want to know — I can pass a message on.
Great. Any chance of a birthday cake for Saturday, chocolate?
Cake orders aren't something I can price or promise. What I can do is take the date, the size you're after, the flavour and any dietary requirement, and get it to the kitchen lead with your contact so they can come back to you.
Dogs and buggiesCake ordersBank holidays
Type a question…● Voice
Buyer intent
A cake order that arrives with the details the kitchen needs
Most café enquiries are not leads, and the ones that are tend to be the awkward ones: a celebration cake, a bulk catering order for an office, a small private hire on a Sunday evening. Adoomi asks for the fields you set — the date, the numbers, the flavour, any dietary requirement, a contact — and passes the enquiry to your kitchen lead or owner rather than answering on price. Nobody has to work out what was wanted from three lines and an emoji.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
EnquiryCelebration cake
Date wantedAs the customer stated
Dietary requirementGluten-free, flagged to the kitchen
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq · cake order
EnquiryCelebration cake
Date wantedAs the customer stated
Dietary requirementGluten-free, flagged to the kitchen
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Work out what is being asked
A visit question, a cake order, catering or private hire
STEP · 02
Take the date and the numbers
When it is for, and how many people it has to feed
STEP · 03
Write down the dietary bit
Flavour, free-from requirement, whatever the kitchen must see
STEP · 04
Send it to the right person
Kitchen lead for orders, owner for private hire and complaints
Fig. 06.A · after-hoursOut-of-hours
Nobody checks your opening times during your opening times
The questions that decide whether somebody walks in tomorrow get asked the night before: are you open on the bank holiday, do you do a proper breakfast, can I bring the dog, is there wifi and would anyone mind if I sat for a couple of hours. Adoomi handles that lot from your own pages, 24/7 and in whatever language the message arrives in. Anything the pages do not settle — a catering order, a private-hire evening, an allergy question — is captured with a contact and waiting when you unlock.
21:40
“'Are you open on the bank holiday?'”
Answered from your opening-times page
22:05
“'Is the carrot cake gluten-free?'”
Published tag repeated, page shown
22:50
“'Is it safe for coeliac disease?'”
Not answered — sent to the kitchen
07:30
“Before you unlock”
Cake and catering enquiries, with contacts
Time back
The dog-and-wifi questions stop reaching the bar
Opening times, the breakfast and lunch menus, free-from tags, dog policy, buggies, wifi, takeaway and how late the kitchen serves — those repeat all day, and every one of them is already published. Adoomi answers them from your pages, so the person on the bar stays on the bar. What still needs a human is what always did: the allergy check, the celebration cake, the office order for Friday, the private hire, the complaint about a flat white.
Before Adoomi
- The phone rings through the breakfast rush and goes to voicemail, because both hands are on the bar.
- 'Are you dog-friendly?' gets asked again on Saturday, and again on Sunday, and again on Monday.
- An allergy question needs the recipe checked, and the person who knows is plating up.
- A cake enquiry arrives with no date, no size and no flavour, so it takes three messages to price.
With Adoomi
- Opening times, menu, dog policy and wifi answered from your own pages while the queue moves.
- Free-from tags are repeated word for word from the page that publishes them.
- Allergy questions land with whoever is in the kitchen, with nothing promised to the customer.
- Cake and catering enquiries arrive with the date, the numbers and the dietary note attached.
Fig. 08.A · controlsTrust & safety
Free-from tags it repeats; safe-for-coeliac it will not say
The assistant tells a customer which items your menu tags as gluten-free, dairy-free or vegan, and shows the page that says so. It goes no further. Whether a bake made this morning is safe for an allergy or for coeliac disease turns on how it was handled today, so that question goes to whoever is on, in the customer's own wording — because only the person at the counter today can answer it. Nothing here discharges your own allergen procedure or makes your café compliant with anything.
01
Your pages are the whole source
Menu, opening times and policy pages are all it can draw on. A question they do not settle gets an honest 'I can't confirm that', and a handover to you.
02
Tags are repeated, safety is not promised
It can tell a customer what your menu marks as gluten-free or vegan. It cannot tell them a bake is safe for their allergy, whichever way the question is put.
03
Orders and payments stay off the chat
No cake is priced, no table is held and no card is handled. Enquiries are captured and sent to your kitchen lead or owner to answer properly.
04
EU-hosted, and yours to delete
Conversations are held in the EU, exportable or deletable on request under GDPR, with no conversation content in logs and no tracking cookies in the chat window.
How it works
How an AI chatbot for cafés works.
01
Connect content
Connect your menu, opening times and policy pages. A free-from list that never made it onto the website can go in as a document upload, so the assistant repeats the same tags you print.
02
Add the snippet
Say where an enquiry lands: an email alert to the address you watch, a WhatsApp number a customer can carry on with, and the person who takes allergy and catering questions.
03
Test & go live
Read the answers before your customers do, block anything that reads wrong, then add one line to your website. The whole thing — connect, review, publish — is ~10 min.
FAQ
FAQs about AI chatbots for cafés.
Your published tag is what it repeats: if the menu marks that bake gluten-free, it says so and shows the page. Whether it is safe for coeliac disease is a kitchen question, because that depends on how it was made today, so the assistant forwards it rather than answering.
Table enquiries are captured, not confirmed. The assistant has no diary and cannot see whether Sunday is full, so it takes the numbers, the time and any dietary note, then passes them to whoever handles bookings — the inbox you watch, WhatsApp, or the diary by the till.
The website is the whole of its knowledge, re-read on a schedule and whenever a page changes. A chalkboard special was never published, so the assistant will not say whether today's soup is on: it points at your menu page and offers to pass the question to the team.
Cake and catering enquiries are captured and handed over. The assistant takes the date, the numbers, the flavour and any dietary requirement, then sends the lot to your kitchen lead as an email alert or a WhatsApp handoff. It quotes no price and confirms no date.
No payment is taken and no order is held. The chat window has no till and handles no card details, so a takeaway request is captured as a message with a contact and passed to the counter. Anything you sell online is answered by pointing at your own ordering page.
The Free plan costs £0 a month and carries 50 message credits, with paid steps at 200 credits for £8, 500 for £20 and 4,000 for £75. Only the assistant's answers spend a credit. Setting it up — connecting the site, reading the answers, adding one line — takes ~10 min.
Why this matters
What a café can rely on, by construction
Nothing here rests on an average or a case study. The assistant can only answer from the pages you connected, which is why it cannot invent a bank-holiday opening time. It has no allergen assurance to give, which is why an allergy question ends with your kitchen rather than with a reassuring guess. It holds no diary and no card machine, so it takes neither a booking nor a payment. Those are properties of how it is built, not promises about how it performs.
Opening times and menu, from your own pages
Bank-holiday hours, breakfast and lunch menus, dogs, buggies and wifi — answered at the hour people are deciding where to go.
An allergy answered instead of the kitchen
Free-from tags are repeated from your published menu; the safe-to-eat question goes to whoever is on, in the customer's own words.
From connecting the site to going live
Point it at your pages, read what it proposes to say, add one line to your website. Trying it costs £0 on the Free plan, which carries 50 message credits.
Start free
Give it your menu page and your dog policy
Connect your menu, opening times, dog and wifi policy and any free-from list, then ask it the questions you get across the counter — and the one you would least like it to answer, about an allergy. Read what it proposes, change anything that does not sound like you, then add one line to your website. The Free plan is £0 a month with 50 message credits and no card, so you can try it properly before deciding whether it earns its place behind the counter.
No allergen assurance, everNo payment taken in chat£0 free plan, no card
Fig. 12.A · CafesExplore
More Hospitality and Leisure chatbots
- AI chatbot for Gyms / wellness studiosSee how Adoomi handles enquiries for gyms / wellness studios.
- AI chatbot for Hotels / guest housesSee how Adoomi handles enquiries for hotels / guest houses.
- AI chatbot for RestaurantsSee how Adoomi handles enquiries for restaurants.