01
Answer the logistics
Opening hours, what's on, hall availability, training times, accessibility and how to join — from your own pages, at any hour.
AI chatbot for charities, clubs and community organisations — events, visits, volunteering, 24/7.
A charity, a museum, a parish hall and a volunteer-run sports club share one problem: the questions are mostly logistics — opening times, what is on this weekend, how do I hire the hall, when does junior training start, how do I volunteer. And the people who could answer them are out running the service, not sitting at a keyboard. adoomi answers those from the organisation's own pages, at any hour and in the enquirer's language. two things it will not do. it will not take money in the chat window — supporters go to your own published giving page. and it will not deal with somebody in difficulty: a message suggesting a vulnerable person needs help reaches the person you name, straight away.
Answers from your pagesGiving stays on your pageNamed person for welfare
Fig. 01.A · Public / Community / Non-profitInstant
Opening times and what's on
24/7
Volunteer offers captured
Never
A donation taken in the chat window
All sub-verticals
Explore public, community and non-profit organisation sub-verticals.
Each sub-vertical has its own page with sub-vertical-specific FAQs, chat examples and imagery.
Charities
Supporters and beneficiaries ask how to give, which volunteer roles are open, what events are coming up and what the charity actually does — Adoomi answers those from your own pages, sends giving to your published donation page, and routes any welfare concern to your safeguarding lead.
Explore
Local attractions / museums
Visitors ask about opening times and bank-holiday hours, ticket prices as published, parking, step-free access and school-group visits, so Adoomi answers from your own pages and captures party size, year group and date for the bookings team rather than guessing at availability.
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Religious / community centres
Members and visitors ask about service times, hall hire and rates, which groups run during the week and how to get involved, so Adoomi answers those from your own pages and passes wedding, funeral and pastoral enquiries to a named person without attempting a reply.
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Sports clubs
Prospective members ask about training times and venues, junior-section age groups, membership fees and how to join, so Adoomi answers from your club pages and sends anything about welfare, injuries or coaching to your welfare officer or head coach.
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Fig. 02.A · pain quotesThe everyday problem
One inbox, and no two messages alike.
The same address takes a family asking about parking, a company wanting to hire the hall, a would-be volunteer with a Sunday evening's enthusiasm, and occasionally somebody in difficulty who did not know where else to write. A volunteer committee, or a staff team that spends the week delivering the service, cannot sort that in real time. So the routine gets answered slowly, the volunteer's enthusiasm cools, and the message that mattered most is the one that waited longest.
Web07:42
“Opening times, parking, opening times, parking, opening times.”
WhatsApp21:15
“Somebody offered to volunteer on Sunday. We replied on Thursday.”
IG DMSun
“A message that needed a person, in with the hall-hire enquiries.”
What you get
Logistics answered; money and welfare handed on.
02
Catch the volunteer while they're keen
Role interest, availability and contact taken on a Sunday evening, so a coordinator follows up once instead of chasing the basics.
03
Two things it won't do
No giving in the chat window — supporters go to your own donation page. No triage of a vulnerable person — that reaches a named person at once.
Question coverage
What visitors, supporters and members ask first.
Hub-level questions across charities, museums and local attractions, places of worship and community centres, and volunteer-run sports clubs — all of it already on the organisation's own pages.
Opening timesWhat's onHall hireVolunteeringAccessibilityGivingJoining
a
Adoomi
ChatVoice
Can I hire the main hall for a birthday party in March?
Our hire page sets out which rooms are available, what's included and the rates we publish. I can't see the diary, so I won't tell you it's free — give me the date, rough numbers and the type of event and our bookings coordinator will come back with availability.
It's a 60th birthday, about forty people, a Saturday afternoon.
Thanks — Saturday afternoon, birthday party, numbers noted. That's with the bookings coordinator now, along with your contact details. The hire page has the kitchen and parking details if they're useful meanwhile.
Hall hireAccessGiving
Type a question…● Voice
Buyer intent
Booking and volunteer enquiries that arrive complete.
A hall-hire enquiry needs the date, the type of event and rough numbers before anybody can answer it. A volunteer enquiry needs the role, the availability and a way to reach them. A school-group visit needs the year group, the party size and the date. Adoomi asks for the fields you set, so a coordinator who gives up their evenings replies once and is finished, instead of opening a week of back-and-forth When someone should hear about it, the enquiry reaches them where they already are: WhatsApp handoff carries the original question to whoever picks it up, and email alerts go to the address you set.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
Enquiry typeHall hire — birthday
WhenSaturday afternoon
ChannelWeb chat
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq · hall hire
Enquiry typeHall hire — birthday
WhenSaturday afternoon
ChannelWeb chat
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
Visit, hire, volunteering or giving
STEP · 02
Capture the date
When, and for how long
STEP · 03
Confirm details
Party size, role interest, contact
STEP · 04
Route to the right person
Coordinator, treasurer or named lead
Fig. 06.A · after-hoursOut-of-hours
Enquiries arrive when the building is locked.
Weekend visitors check opening times on the way there. Supporters look up how to give after an appeal on the telly. A parent hunts for junior training times after work. Adoomi answers those from your own published pages 24/7, so nobody is left waiting for Monday, and captures the rest with the details a coordinator needs. If a message out of hours suggests somebody needs help, the assistant does not attempt to handle it: it shows the wording your organisation publishes for people who need support, and routes the conversation to your named person immediately.
20:40
“'Are you open on the bank holiday?'”
Answered from your opening-times page
21:15
“'How do I set up a regular donation?'”
Sent to your own giving page
22:30
“A message from somebody struggling”
Unanswered — sent to your named person
08:00
“Morning list”
Bookings and volunteers, already detailed
Time back
Volunteers stop answering the same questions every weekend.
Opening hours and bank-holiday changes, what is on this month, which rooms are hireable and at the rates you publish, training times after the timetable moves, how to sign up as a volunteer. It is all written down somewhere on your site already. adoomi answers it, so a small team spends its hours on the service, the exhibition, the rota or the season rather than on the inbox.
Before Adoomi
- Opening times and parking, asked again every single weekend.
- A volunteer offer on Sunday gets a reply on Thursday.
- Hall-hire enquiries arrive with no date, no event type and no numbers.
- A message that needed a person waits behind the routine ones.
With Adoomi
- Opening hours, what's on and access details answered from your pages instantly.
- Volunteer offers captured with role interest, availability and contact while they're keen.
- Giving goes to your own donation page, never taken in the chat window.
- Anything suggesting somebody needs help leaves the queue at once for a named person.
Fig. 08.A · controlsTrust & safety
It never takes money, and it never handles someone in difficulty.
The assistant answers what your pages publish: opening hours, ticket and hire rates as listed, event and service times, accessibility, how to join, how to volunteer. Donations are the first exception — no card details, no amounts, no giving inside the chat window at all. A supporter who wants to give is sent to your own published giving page, and Gift Aid or regular-giving questions are captured for your treasurer. The second exception matters more: a message suggesting a vulnerable person needs help is not triaged, assessed or answered. It reaches the person you name, with what they wrote attached, straight away. Adoomi makes no organisation compliant with fundraising or safeguarding rules. It keeps a chat window out of decisions that belong to people.
01
Your pages only
Opening times, rates and event details come from what you publish — never invented, never guessed.
02
No giving in chat
Supporters are sent to your own donation page, and Gift Aid questions go to your treasurer.
03
Nobody vulnerable is triaged
A message suggesting somebody needs help reaches the person you named, unanswered, straight away.
04
A person signs it off
Someone on your team reads every answer before a visitor does, and can block any of them.
How it works
How an AI chatbot for public, community and non-profit organisations works.
01
Connect content
Point Adoomi at your opening times, what's-on, hire, membership and giving pages. Those pages are the whole of what it may say.
02
Add the snippet
Give it your giving page so donations are always sent there rather than taken in chat, and name the person a vulnerable-person message goes to. One line on your website turns it on.
03
Test & go live
Read what came in overnight, adjust the questions it asks, block anything you dislike. Connecting the site, reviewing and publishing takes ~10 min, and the Free plan is £0.
FAQ
FAQs about AI chatbots for public, community and non-profit organisations.
Donations are never taken in chat: no card details, no amounts, no giving flow. A supporter who wants to give is sent to your own published giving page, where your fundraising wording and payment processing already sit. Gift Aid and regular-giving questions are captured for your treasurer.
Messages suggesting a vulnerable person needs help are not triaged or answered. The assistant shows the support wording your organisation publishes and routes the conversation to the person you named, immediately, with what they wrote attached. Adoomi does not discharge your safeguarding responsibilities.
Hire and group enquiries are captured, not confirmed. The assistant explains what your hire or group-visit page publishes about rooms, rates and what is included, then takes the date, event type, party size and contact so your coordinator replies once. Availability itself is never guessed.
Plans start at £0 a month for 50 message credits, then Local at £8 for 200, Growth at £20 for 500 and Scale at £75 for 4,000. One credit is one answer from the assistant; a reply written by one of your people costs nothing. Answers track your website, so nobody has to keep a separate set of stock replies.
Conversation data is hosted in the EU, with GDPR export and deletion built in, and the chat window sets no tracking cookies. The assistant's rules govern its replies, not what a visitor chooses to write, so anyone can type anything. Adoomi does not make an organisation GDPR-compliant.
Review stays with whoever holds the login. Someone reads every answer the assistant may give before a visitor sees one and can edit or block any of them, and the answers follow your website — so an incoming secretary updates the hire page, not the assistant. It never changes behaviour on its own.
Why this matters
Built for organisations where the inbox is somebody's evening.
Chatbots pitched at this sector usually lead with donation capture, because a conversion number is an easy thing to sell. Adoomi does the opposite. Giving stays on your own page where your fundraising wording and your payment processing already live, and the design effort goes into the logistics questions that eat a volunteer's week — plus the one routing rule that puts a person in front of anybody in difficulty.
Published answers, any hour
Opening times, what's on, hire rates and access details answered from your pages while the building is locked.
Evening and weekend capture
Volunteer offers and booking enquiries captured with the details a coordinator needs, ready for the morning.
To start, with 50 message credits
Free plan, no card needed, and giving always routed to your own donation page rather than taken in chat.
Start free
Start with the questions that eat your volunteers' evenings.
Give Adoomi your opening times, what's-on, hire, membership and giving pages, and let it take the repeat logistics off a committee that has other jobs. Giving stays on your own donation page, anything that sounds like somebody needs help goes to the person you name, and the Free plan is £0 with 50 message credits — enough to find out whether it earns its place.
No donations in chatWelfare to a named personFree plan, no card
Fig. 12.A · Public / Community / Non-profit