01
Answers what the stay page states
Check-in window, parking, dogs, the wifi, what the kitchen actually has in it and what the house rules say about groups — read back from your own page.
AI chatbot for serviced accommodation that captures the enquiry mid-changeover.
Adoomi sits in the chat window on your own site and answers what your stay pages already state — the check-in window, whether the parking is a bay or a street permit, whether the kitchen is properly self-catering, what the house rules say about dogs and groups. What it will not do is tell a guest those dates are free, because it reads no booking calendar and holds no feed of your stays. The enquiry reaches you with the dates, the party and a contact already on it, and the yes or no stays yours.
Reads your own stay pagesConfirms no datesNever gives out a door code
Fig. 01.A · Serviced accommodation24/7
Enquiries taken while you turn over
Stay pages
All it is allowed to answer from
You confirm
Every date and every price
Fig. 02.A · pain quotesThe everyday problem
The questions land while the beds are stripped and the cleaner is already in.
Changeover is a tight window between one checkout and the next arrival, and the questions arrive inside that window: is there parking, can we get in late, is a dog all right, is the wifi good enough to work from. All of it is written on the stay page the guest is reading. Answering anyway means stopping mid-strip with a phone in one hand — and the ones that land late at night, after the last load of linen, sit unread until morning while the guest keeps reading other places to stay.
Web chat21:50
“Train gets in late — can we still get in, and how does the key work?”
WhatsApp22:15
“Two of us plus the dog for the long weekend — is it free, and is parking sorted?”
PhoneSun
“Working from the flat all week — is the wifi good enough for video calls?”
What you get
What the stay page can answer, and what only you can.
02
Takes the booking enquiry
Dates, party size, cot or dog, work trip or weekend, a name and a number — sent to you as an email alert with the guest's own question attached.
03
Confirms nothing it cannot see
No date is called free, no total is worked out, no discount is offered and no door code is handed over. Those stay with you or your on-call host.
Question coverage
What guests type before they book, and during the stay.
Pre-booking questions from somebody still comparing places to stay, and mid-stay ones from a guest already holding the keys — both answered from your stay pages, house rules and arrival instructions, and neither answered by guessing. Where a stay page says nothing on a point, the guest hears exactly that, and the enquiry comes to you unanswered.
Check-in and checkout timesParking or permitDogs and petsWifi for a work tripSelf-catering kitchenMinimum stayLate arrivalLuggage before check-in
a
Adoomi
ChatVoice
Any chance of something off if I book direct with you instead of through Airbnb?
That one isn't mine to give — I don't apply discounts or work prices out at all. What the stay page publishes about rates is what I can repeat, and anything beyond that is the host's call. I can pass your dates and the question straight on if you'd like.
Fine. What's the code for the key safe? We're arriving late.
Codes aren't something I hold or hand out — that comes from the host, and I wouldn't give it to anyone typing into a chat window. What I can give you is the arrival page's own account of how late check-in works, and I'll pass your arrival time on now.
Late arrivalKey collectionHouse rules
Type a question…● Voice
Buyer intent
The enquiry arrives with the dates and the party already on it.
Adoomi asks what you would ask before answering a short-let enquiry: which stay they mean if you list more than one, arrival and departure, how many adults and children, whether a cot is needed, whether there is a dog, and whether it is a work trip or a weekend. Then it takes a name and a number and stops. What matters is where that lands: on your own page and in your own inbox, while the guest is still reading your stay rather than asking a listing platform the same thing.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
StayStrandgade apartment
DatesFriday to Sunday
PartyCouple and a small dog
Sent toYou — dates still unconfirmed
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyStay 612
StayStrandgade apartment
DatesFriday to Sunday
PartyCouple and a small dog
Sent toYou — dates still unconfirmed
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the stay
Which apartment, if you list more than one
STEP · 02
Take the dates and party
Arrival, departure, adults, children, pets
STEP · 03
Answer from the stay page
Parking, check-in window, kitchen, house rules
STEP · 04
Send it on unconfirmed
You decide the dates and you set the price
Fig. 06.A · after-hoursOut-of-hours
Evening enquiries, late trains, and the guest already inside the flat.
Short-let enquiries arrive after work and on Sunday nights, when the phone is elsewhere. The chat window keeps answering from your stay pages — check-in window, key collection as your arrival page sets out, the noise rules — in the guest's language. A guest already holding the keys is different: a lockout, no hot water, an alarm nobody can silence is captured with the property and a number, then sent straight to your on-call host. It never says help is coming, because it cannot know.
20:40
“Is the parking a bay or a permit?”
Answered from the stay page
21:15
“Train's late — how does key collection work?”
Answered, arrival time captured
23:30
“Is that weekend free for a small group?”
Captured — dates left for you
08:00
“What you open to”
Enquiries with dates still yours to confirm
Time back
The stay-page questions stop interrupting the turnaround.
Check-in and checkout times, whether parking needs a permit, whether the washing machine is in the flat or the block, whether the sofa bed counts towards the sleeps, bin day, whether luggage can be dropped before the room is ready — these come round every stay, and all of it is published. Answered in the chat window, they stop landing on the host's phone. What still needs you is the decision: whether the dates work, whether a group booking is one you want, what a contractor on a long stay pays.
Before Adoomi
- Guest questions land mid-changeover, with the beds stripped and the cleaner already in.
- Every stay gets asked the same things: parking, check-in window, dogs, wifi, minimum stay.
- Evening enquiries sit unread until morning, while the guest carries on comparing places.
- Answering from memory across several stays is how the wrong parking instruction goes out.
With Adoomi
- The stay page answers for itself, in whatever language the guest writes in, while you turn the flat over.
- Enquiries arrive with dates, party, pets and a contact already on them.
- Dates and prices stay with you — the assistant confirms neither, and says so to the guest.
- A lockout or a broken shower mid-stay reaches your on-call host in the guest's own words.
Fig. 08.A · controlsTrust & safety
No calendar read, no price worked out, no door code given.
It reads no booking calendar, so it never calls a date free; dates come to you by email alert with the enquiry attached. It works out no price — where your rates page states what a night costs it repeats that, but it totals nothing up, takes nothing off and names no fee you have not published. Key-safe and door codes it does not hold and will not give out, however good the reason. An owner asking what their flat might earn on short lets gets no view. None of it makes you compliant with anything.
01
It reads no booking calendar
No date is called free and no stay is held. The assistant captures arrival, departure and party size and sends them to you, because confirming a stay is yours to do.
02
No price worked out, no discount given
Published rates are repeated as your page states them. Nothing is totalled, nothing is taken off, and no cleaning, pet or late-checkout fee is named that you have not published.
03
Door codes stay with the host
Key-safe and door codes are not held by the assistant and are never typed into a chat, whoever asks. The arrival process your page publishes is as far as it goes.
04
Mid-stay problems go to your on-call host
A lockout, no hot water or an alarm at night is captured with the property and a number and sent straight to the host you named. Nobody is told that help is on its way.
05
Guest details stay in the EU
Names, dates and numbers are EU-hosted and can be exported or deleted on request under GDPR. Nothing a guest types goes into a log, and the chat window sets no tracking cookies.
How it works
How an AI chatbot for serviced accommodation works.
01
Connect content
Connect the pages guests already read — each stay listing, the house rules, the arrival and parking instructions. Nothing outside that set gets answered; a printed welcome folder is not in it.
02
Add the snippet
Say where things go before anything routes: your inbox for booking enquiries, the on-call host for whatever happens inside the flat, the owner for long stays and company bookings.
03
Test & go live
Read what it proposes to say, then try the awkward ones — is it free that weekend, any discount for direct, what is the key-safe code. Adjust the wording, add one line to your website, and it is live.
FAQ
FAQs about AI chatbots for serviced accommodation.
Availability is not something the assistant can see. It reads no booking calendar and holds no feed of your stays, so it takes the dates, the party and a contact, tells the guest plainly that you will confirm, and sends the enquiry on as an email alert with their own words attached.
Discounts are never offered or applied by the assistant. Where your rates page states what a stay costs it can repeat what the page says, but it totals nothing up, takes nothing off, and names no cleaning, pet or late-checkout fee you have not published. Price stays your call.
A lockout is captured and routed, never solved in chat. The assistant takes the property, what has happened and a number, then sends it straight to your on-call host as a WhatsApp handoff or an email alert. It gives out no key-safe or door code at any hour, and it never promises anyone is on the way.
The chat window takes no file uploads at all, so a photograph cannot come through it. The assistant takes the description in words and routes it to your on-call host. Photos reach your team only if the guest sends them after a WhatsApp handoff, once a person is on the conversation.
Investment questions get no answer here. Yield, occupancy, what a property might earn and anything about borrowing against one are captured and routed to you or whoever you name, with no view offered in passing — and tenancy or legal questions go the same way. Nothing here makes you compliant with anything.
Plans run from £0 a month for 50 message credits, then £8 for 200, £20 for 500 and £75 for 4,000. One credit is one AI answer, so the reply that declines to confirm your dates spends a credit and your own reply to the guest does not. Connecting the pages, reading the answers and adding one line takes ~10 min.
Why this matters
It takes the enquiry. It does not run the booking.
Nothing below is a result being promised, and none of it is a booking system. The assistant sits on the stay page, answers from what that page states, and leaves the booking itself exactly where it already is — with you, or with whichever platform you use. What it changes is where the enquiry gets taken and how complete it is when it reaches you.
The evening enquiry is taken, not missed
Parking, check-in, dogs and house-rules questions answered from your stay pages at any hour, in the language the guest writes in.
Dates and prices come back to you
No stay is called available and no total is worked out. The enquiry arrives with dates, party and contact, and the yes or no is yours.
The whole of what it may draw on
House rules, arrival instructions and each listing's own detail — nothing from a booking platform, a review site, or a stay you have not published a page for.
Start free
Ask it for the key-safe code, and watch it refuse.
Point it at your stay pages, house rules and arrival instructions, then name the destinations: your inbox for enquiries, the on-call host for what happens in the flat, the owner for company bookings. Then try the awkward ones — is it free that weekend, anything off for booking direct, what is the key-safe code — and watch it decline all three and take the enquiry anyway. Reword what does not sound like you, add one line to your website: ~10 min, Free at £0 a month for 50 credits.
You confirm every stayMid-stay issues to your hostYou approve it before guests do
Fig. 12.A · Serviced accommodationExplore
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