Insights

Review the conversations your assistant is having.

See customer chats, understand how Adoomi responded and inspect the moments that need source updates or team follow-up.

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What it does

Built for the questions customers ask before they contact you.

01

Shows what customers actually asked

Review real questions instead of guessing which pages or policies are confusing.

02

Helps verify responses

Owners can check whether answers matched approved content and decide what to improve.

03

Supports handoff follow-up

When a conversation becomes an enquiry, the previous context stays useful for the team.

Related

Useful next product pages.

Knowledge gaps

Use unanswered and handoff-triggering conversations to improve the business knowledge Adoomi is allowed to use.

Helpfulness signals

Track customer feedback signals like positive and negative ratings so your team knows which conversations deserve review.

Website chatbot

Add an Adoomi assistant to your site so visitors can ask about services, pricing, policies, availability and next steps without digging through pages.

Launch

Put this feature behind real customer conversations.

Adoomi starts with your public business knowledge and routes the moments that need a person to your team.

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