01
Answer itinerary and what's-included from pages
Day-by-day itinerary, what's included and fitness level — answered from your tour pages so the office isn't repeating it for every traveller.
AI chatbot for tour operators that answers itinerary and what-s-included.
Answer itinerary, what's-included, fitness-level and pricing-tier questions from your tour pages so the office only handles bookings that need a person — never ABTA / ATOL or refund specifics in chat.
Source-groundedAfter-hours captureLead qualification
Fig. 01.A · Tour operators<2s
Reply speed
24/7
Always-on capture
0%
Off-policy answers
Fig. 02.A · pain quotesThe everyday problem
Itinerary and what's-included questions repeat for every tour every season
Prospective travellers ask about itineraries, what's included, fitness level and group size at the moment they're researching — late evenings and weekends — while the office is closed and the tour leader is on the road.
Web07:42
“What's the itinerary for the Morocco tour and how many days?”
WhatsApp21:15
“What's included in the price (accommodation, transport, meals)?”
IG DMSun
“How fit do I need to be — what's a typical walking day?”
What you get
How Adoomi helps tour operators answer enquiries without the bottleneck.
02
Capture booking enquiries with tour and dates
Tour, departure date and group size captured upfront, so the office follows up once with availability instead of chasing details.
03
Route refunds and ABTA/ATOL questions to a person
Cancellation, refund and financial-protection questions go to the office — the bot never makes ABTA or ATOL promises in chat.
Question coverage
What travellers actually ask before they book
Itinerary, what's included, fitness level, group size and departures — answered from your own tour pages, with refund and ABTA/ATOL questions sent to a person.
ItineraryWhat's includedFitness levelGroup sizeSingle supplementDeparturesDeposit & terms
a
Adoomi
ChatVoice
What's the maximum group size and the typical age range?
Good question — I can answer that from our pages. Let me know if you want me to capture your details for the team to follow up.
Do you offer single-room supplement and what's the cost?
Sharing what our page says here — for anything that needs a person, I'll route you to the right team.
ItineraryWhat's includedDepartures
Type a question…● Voice
Buyer intent
From an itinerary question to a captured booking enquiry
Adoomi turns vague enquiries into structured leads — the right fields captured for tour operators, so your team replies once with the full picture, not three times to qualify.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
TourCoast trek
DatesSeptember
Group size2 travellers
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 4472
TourCoast trek
DatesSeptember
Group size2 travellers
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
What kind of enquiry is this
STEP · 02
Capture timing
When and how soon
STEP · 03
Confirm details
The fields your team needs
STEP · 04
Route to the right person
Clean enquiry to the on-shift team
Fig. 06.A · after-hoursOut-of-hours
Itinerary and what's-included questions before the office opens.
Most enquiries arrive when your team is busiest or after hours. Adoomi answers from your own pages and queues clean enquiries for the morning team.
20:40
“What's the itinerary for this tour?”
Answered from page
21:15
“What's included in the price?”
Captured + queued
22:30
“What's your cancellation policy?”
Routed to the office
08:00
“Morning team queue”
7 qualified enquiries
Time back
Stop answering the same itinerary and pricing questions
Routine questions get answered from your own pages — your team only handles enquiries that actually need a person.
Before Adoomi
- Itinerary and what's-included questions repeat for every tour every season.
- Evening travellers research at 9pm when the office is shut.
- Fitness-level questions need clear answers but vary by tour.
- Group size and age-range enquiries need staff input.
With Adoomi
- Routine enquiries answered from your pages in seconds.
- Enquiries arrive with the right details captured upfront.
- Sensitive queries always routed to the right named person.
- Your team sees a clean morning queue instead of a 48-hour backlog.
Fig. 08.A · controlsTrust & safety
No ABTA, ATOL or refund promises made in chat
The bot only answers what your published pages say. It never makes ABTA, ATOL or refund promises in chat — those go to the office — and never guesses accessibility on a physical tour. You review and approve every answer before it goes live.
01
Grounded answers
Responses come from your published tour operators pages — never invented.
02
Escalation rules
Group bookings, refund disputes and accessibility queries go to a named person — the bot never settles them itself.
03
No off-policy claims
The bot never makes ABTA, ATOL or financial-protection promises in chat — it points to your published policy or hands over.
04
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for tour operators works.
01
Connect content
Train Adoomi on your tour operators pages, process and policies.
02
Add the snippet
Add website chat and WhatsApp routes — capture wherever customers ask.
03
Test & go live
Review structured enquiries, hand the sensitive ones to the right person, refine answers over time.
FAQ
FAQs about AI chatbots for tour operators.
Yes — day-by-day itineraries, what's included and fitness guidance are answered from your tour pages, while travellers are still comparing operators.
Why this matters
Built for the way tour operators actually handle enquiries.
Directional benchmarks from the platform, not guaranteed outcomes for every tour operator.
Reply speed
Routine tour operators questions answered instantly when trained on your pages.
Coverage
Captures evening, weekend and out-of-hours enquiries across connected channels.
Off-policy escalated
Sensitive enquiries route to a named person the moment they appear — never queued with routine admin.
Start free
Let Adoomi answer itinerary questions and capture bookings.
Start free and point Adoomi at your tour pages. See it answer itinerary, what's-included and fitness questions and capture booking enquiries while the office is shut. No card needed.
No card neededLive in a dayFree to try
Fig. 12.A · Tour operatorsExplore
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