01
Answer the giving questions, not the giving
Standing orders, Gift Aid, payroll giving and gifts in wills, explained from your own pages. Giving itself is handed straight to your donation page.
AI chatbot for charities that answers supporters and never takes the gift
Supporters ask how to set up a standing order, whether a gift can be Gift Aided, which volunteer roles are open, where to get a sponsorship pack, and what your reports say about where the income goes. Adoomi answers those from the pages you already publish, round the clock and in the language the supporter writes in. It will not take the gift itself — that belongs on your donation page — and a message from somebody in difficulty gets no chat-window reply; it goes to your safeguarding lead.
Grounded in your published pagesGiving goes to your donation pageWelfare to your safeguarding lead
Fig. 01.A · Charities24/7
Answers in the supporter's language
Never
A gift or pledge taken in chat
~10 min
Connect, review, add one line
Fig. 02.A · pain quotesThe everyday problem
A small fundraising team, and an inbox that files a legacy enquiry next to a cry for help
One address takes a supporter asking whether their monthly gift can be Gift Aided, a runner who has a place in a race and wants a vest and a sponsorship pack, a company offering a day of team volunteering, and — every so often — somebody asking for help who did not know where else to write. A fundraising team that is mostly out at events cannot sort that in real time. The routine gets a slow answer, the runner sorts their own vest, and the message that mattered most waits longest.
Web07:42
“'How do I set up a standing order?' — asked again, and again, and again.”
WhatsApp21:15
“An offer to steward the fete, sent on Sunday night, still unopened on Wednesday.”
EmailSun
“A message from somebody who needed help, filed between two raffle enquiries.”
What you get
The giving questions answered; the giving itself left where it belongs
02
Catch the volunteer on the night they offer
Which role, which days and how to reach them, taken at the moment somebody volunteers — so your coordinator's first reply can also be the last one.
03
The message that must not queue
Anything suggesting a supporter or a beneficiary is at risk is left unanswered and sent to your safeguarding lead, ahead of everything routine in the inbox.
Question coverage
What supporters ask before they give, join or fundraise
Giving methods and Gift Aid, volunteer roles and what a first shift involves, challenge events and sponsorship packs, charity-shop and goods donations, and what your published reports say about income — all answered from your own pages, with the gift itself sent to your donation page and welfare messages sent to a person.
Ways to giveGift AidVolunteer rolesChallenge eventsSponsorship packsGifts in willsWhere the money goes
a
Adoomi
ChatVoice
My employer wants to make us your charity of the year — who do I talk to?
That is a conversation for our partnerships lead rather than for me. Our corporate page sets out the kinds of support we can take on; I'll pass your name, your company and what you have in mind to them, and they will come back to you.
Sorry — this isn't about the company. Things at home have got frightening and I didn't know who else to write to.
I am going to stop rather than reply — nothing I could write would be the right thing here. What our support page publishes for anyone in this position is what you will see next: our wording, not mine. Your message has already gone to our safeguarding lead, ahead of the fundraising queue.
Where the money goesCorporate supportGifts in wills
Type a question…● Voice
Buyer intent
A sponsored-run enquiry that arrives with the event, the date and the pack to post
A volunteer offer is only useful with the role, the availability and a way to reply. A community fundraiser needs the event, the date and which pack to send. A corporate enquiry needs the company, the kind of support they have in mind and who to ring. Adoomi asks for the fields you set, in the chat window on your own site, then hands the enquiry on: an email alert to the fundraising address you name, or a WhatsApp handoff carrying the supporter's own words so nobody starts again.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
EnquiryVolunteer — events crew
AvailabilityWeekends, from September
Asked onWebsite chat
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq · volunteer
EnquiryVolunteer — events crew
AvailabilityWeekends, from September
Asked onWebsite chat
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the enquiry
Giving, volunteering, an event, or a request for help
STEP · 02
Take the fields you set
Role, availability, event, or which pack to post
STEP · 03
Say what it cannot do
No gift taken, no eligibility decided
STEP · 04
Send it to the right person
Your fundraising inbox — or the safeguarding lead, at once
Fig. 06.A · after-hoursOut-of-hours
The appeal goes out at teatime, and the questions arrive all evening
Fundraising does not keep office hours. A local paper picks the story up on a Friday, an appeal lands in inboxes at teatime, and a supporter sits down to sort their standing order late at night. Adoomi answers what your pages publish about giving, Gift Aid, volunteering and events, 24/7, and captures the rest so Monday opens with detail instead of voicemail. Anything reading like a person in trouble does not wait for Monday: it leaves the queue for your safeguarding lead at once.
20:40
“'Can I Gift Aid a gift I made last year?'”
Answered from your Gift Aid page
21:15
“'Where do I get a sponsorship pack?'”
Answered, contact captured
22:30
“A supporter mentions a beneficiary at risk”
No reply given — sent to your safeguarding lead
08:00
“Monday morning list”
Volunteer offers and pack requests, already detailed
Time back
Your fundraiser stops retyping the Gift Aid answer
Giving by standing order, whether a gift qualifies for Gift Aid, how to request a collection tin or a sponsorship form, which of your shops take furniture, how to leave a gift in a will, what your latest report says about where the money goes. All of it is published somewhere on your site already. Adoomi answers from those pages, so the people you pay to raise money spend the week on donors, trusts and events rather than on the inbox.
Before Adoomi
- The same standing-order and Gift Aid answers, retyped by your fundraiser every week.
- An offer to help at the fete goes cold while the team is out running the fete.
- Sponsorship-pack requests arrive with no event, no date and nowhere to post them.
- A message that needed the safeguarding lead waits behind the raffle enquiries.
With Adoomi
- Ways to give, Gift Aid and volunteer roles answered from your own pages at any hour.
- Volunteer offers arrive with the role, the availability and a way to reply already in them.
- Every gift is sent to your own donation page; none is taken in the chat window.
- A welfare message is routed to your safeguarding lead unanswered, ahead of everything routine.
Fig. 08.A · controlsTrust & safety
No gift is taken in the chat window, and nobody in difficulty gets a chat reply
The assistant answers what your pages publish: ways to give, Gift Aid, volunteer roles, events and income reporting. It handles no card number, no amount and no pledge — giving happens on your donation page. A message suggesting somebody is at risk gets no reply at all. It reaches your safeguarding lead by email alert to the address you set, or by WhatsApp handoff carrying their words. Eligibility stays a caseworker's call. None of this makes your charity compliant with anything.
01
Your own pages, and nothing else
Ways to give, Gift Aid rules, roles and event details come from what you publish. Where a page is silent, the assistant says so rather than filling the gap.
02
Card details never reach the conversation
No card number, no amount and no pledge is handled here. Gift Aid and legacy questions are captured for your fundraising lead instead.
03
Nobody at risk is answered
A message suggesting somebody is in danger or distress gets no reply, no assessment and no signposting. It reaches your safeguarding lead with their words attached.
04
Nothing goes live unread
A trustee or fundraiser signs off every answer before a supporter sees one. What supporters type is held on EU-hosted infrastructure, exportable and deletable under GDPR, and kept out of the logs.
How it works
How an AI chatbot for charities works.
01
Connect content
Connect the pages a supporter reads: ways to give, Gift Aid, volunteer roles, events and your latest report. Anything not on them is out of reach.
02
Add the snippet
Name your donation page so every gift is sent there rather than taken in chat, name the safeguarding lead a welfare message goes to, then add one line to your website.
03
Test & go live
Read what came in overnight, correct any answer that lands wrong when a campaign changes, and block the ones you would rather it never gave. Setup runs to ~10 min.
FAQ
FAQs about AI chatbots for charities.
Donations and Gift Aid declarations both sit outside the chat window. Card details, amounts and pledges are refused outright, and a declaration is a signed statement belonging on your own form. The assistant explains what your giving page publishes and sends the supporter there.
A message hinting that somebody is at risk gets no reply from the assistant — no assessment, no advice, no helpline offered. It reaches the safeguarding lead you named, with the sender's own words attached, ahead of the routine queue. Routing a message is not safeguarding; your policy still does that.
Eligibility is never decided in the chat window. The assistant repeats what your published criteria say and captures the enquiry for your caseworkers, because that decision rests on circumstances no chat window can see. It also makes no promise about how a particular gift will be spent.
Volunteer offers are captured, never accepted. The assistant answers what your roles page publishes about the role, the commitment and any checks you require, then takes role interest, availability and contact so your coordinator replies once. Approving a volunteer stays a person's job.
Running costs start at nothing: the Free plan is £0 a month with 50 message credits, and the paid tiers add 200 credits for £8, 500 for £20 and 4,000 for £75. A credit is spent when the assistant answers, never when your own fundraiser replies. Setup runs to ~10 min.
Supporter messages are held on EU-hosted infrastructure, exportable and deletable on request under GDPR, and never written into logs as content. No tracking cookie is dropped on the supporter's device. Anyone can type anything, including detail about a beneficiary, so the routing rule matters more than any filter.
Why this matters
Behaviour you can check, not outcomes we have measured
Nothing here is a results claim. What is described is how the assistant is built: it draws on your published pages and nothing else, it declines the gift every time rather than most times, and a welfare message leaves the queue whether or not anybody is watching the inbox. Those hold on a Sunday night as reliably as on a Tuesday morning, because they are properties of the design rather than of anyone's diligence.
Every answer traceable to a page you published
Ways to give, Gift Aid, volunteer roles and what is coming up, answered while the office is dark and the team is at an event.
A card number handled by the assistant
Anyone ready to give is pointed at your own donation page, and the assistant's part ends there — before any money moves.
Free plan, 50 message credits, no card
One credit is one answer from the assistant; a reply typed by your own fundraiser costs nothing. Setup runs to ~10 min.
Start free
Point it at your giving, volunteering and events pages
Start with your most awkward question — the one about where the money actually goes — and read what Adoomi proposes to say about it before a supporter ever asks. Connecting the site, reviewing the answers and adding one line to your website takes ~10 min, and the Free plan is £0 with 50 message credits and no card.
No card details in the chatWelfare to your safeguarding lead£0 to start, no card
Fig. 12.A · CharitiesExplore
More Public / Community / Non-profit chatbots
- AI chatbot for Local attractions / museumsSee how Adoomi handles enquiries for local attractions / museums.
- AI chatbot for Religious / community centresSee how Adoomi handles enquiries for religious / community centres.
- AI chatbot for Sports clubsSee how Adoomi handles enquiries for sports clubs.